ANZ today launches Voice ID for mobile banking

Alison Banney 4 September 2017 NEWS

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ANZ is the first Australian bank to launch voice authentication technology on mobile.

From today, ANZ customers can now use voice authentication to complete mobile transactions of over $1000 through the GROW by ANZ app. The technology is a first for an Australian bank, following a successful pilot program back in April this year.

The technology will enable ANZ customers to make "Pay Anyone" payments on their mobile device without the need to log into their Internet banking or enter an additional pin. ANZ customers can also use Voice ID to make BPAY transactions of more than $10,000 safely and securely.

"Customers increasingly want the convenience of banking on their digital devices and this solution delivers that with the added level of voice biometric security," said managing director customer experience and digital channels Peter Dalton.

"This will be particularly good news for our small business customers who regularly need to make payments of more than $1000 on the go and will only need their voice to authorise those transactions."

In an increasingly technology-driven world, digital security also needs to evolve and become more advanced. During the pilot program earlier this year, Dalton said, "A person’s voice has five to ten times as many security points than other methods such as fingerprints so we know this will improve security and be welcomed by our customers. The technology is now so advanced that it can tell the difference between identical twins or even a voice recording."

In addition to the mobile banking platform, ANZ will continue to roll out Voice ID across other channels through the bank.

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