Financial relief package for ANZ customers affected by bushfires in WA

Elizabeth Barry 8 January 2016


Financial relief for ANZ customers after bushfires hit Western Australia

Following the news that approximately 95 homes have been lost in the town of Yarloop in Western Australia, ANZ has confirmed today it will provide a financial assistance package to any customers impacted by bushfires south of Perth in Western Australia.

Brent Searle, ANZ Head of Regional Business Banking Western Australia said, "This is a very difficult time for some of our staff and customers in Western Australia so we hope this assistance package provides them with the financial relief and support they need."

The assistance package covers ANZ loan, credit card, business loan, term deposit and Home and Contents insurance products. ANZ will:

  • Suspend payments on loans, including credit cards, for up to three months (which may include interest capitalisation)
  • Waive fees associated with restructuring business loans considered necessary due to bushfire impacts
  • Provide temporary adjustments to existing lending limits, including credit cards to assist with unexpected costs
  • Waive fees associated with replacement of damaged business EFTPOS/credit card terminals
  • Provide early access to term deposits without incurring any fees for impacted customers
  • Provide assistance to affected customers with Home and Contents Insurance that may be eligible to receive emergency funds and temporary accommodation

What can ANZ customers in Western Australia do?

  • Visit their local branch if they cannot contact their relationship manager
  • Contact ANZ's financial hardship team on 1800 149 549
  • Lodge an insurance claim

Are you looking to help those affected by bushfires?

You can donate to the Foundation for Rural and Regional Renewal (FRRR) by texting "support" to 0400 662 662 or visiting

UPDATE: 1530

Commbank announced EAP: details here

NAB announced relief package: details here

UPDATE: 1700

Bankwest announced response package: more information here

More help from

Ask a Question

You are about to post a question on

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Disclaimer: At we provide factual information and general advice. Before you make any decision about a product read the Product Disclosure Statement and consider your own circumstances to decide whether it is appropriate for you.
Rates and fees mentioned in comments are correct at the time of publication.
By submitting this question you agree to the privacy policy, receive follow up emails related to and to create a user account where further replies to your questions will be sent.

Ask a question