ANZ launches ATM cash withdrawals using your smartphone

Posted: 18 September 2018 11:23 am

ANZ customers can now use their smartphone or smartwatch to withdraw cash from eligible ANZ ATMs.

ANZ has today launched a new functionality on more than 2,000 of its ATMs, enabling customers to withdraw cash using their smartphone or smartwatch without their debit or credit card. Customers can use the new feature, known as ANZ Wallets@ATM, with every digital wallet offered by ANZ. This includes Apple Pay, Samsung Pay, Google Pay, Gamin Pay and Fitbit Pay.

Similar to making a tap and go purchase, the feature allows ANZ customers to hover their smartphone or smartwatch over the contactless symbol on an eligible ATM to withdraw cash from their account. However, unlike using Apple Pay to make a contactless purchase in-store, they'll need to select which card they'd like to withdraw the cash from and enter their four-digit PIN. The ANZWallets@ATM feature allows customers to withdrawal cash, change their PIN, deposit cash at SMART ATM, do account transfers and balance enquiries.

ANZ is still the only Big Four bank to offer Apple Pay to its customers following an ongoing battle between Westpac, CBA and NAB with the tech giant Apple to access its digital wallet solution. The other three banks have successfully launched Google Pay and Samsung Pay to their customers.

According to ANZ, it has more than 1 million customers currently using digital wallets loaded with an ANZ-issued card, making more than 57 million mobile payment transactions worth more than $1.83 billion between October 2017 and August 2018 alone. This new feature is the latest offering in ANZ's contactless payments portfolio and is sure to see those figures rise even further.

ANZ customer engagement lead Kath Bray said, “We are determined to bring our customers new banking experiences so they can access their money the way they want to. With the high adoption rates of contactless payments in Australia, our customers will be some of the first in the world to use their mobile devices to withdraw cash in addition to making payments. We know this is something our customers will appreciate."

Though this feature is an industry first, it is quite similar to the cardless cash functionality offered by Westpac and CommBank. Instead of tapping your smartphone at the ATM, cardless cash works by sending the customer a unique PIN to their mobile banking app or via text, which they can then use at the ATM to withdraw their cash.

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