ANZ introduces voice authorisation for higher value mobile transactions

Alison Banney 3 April 2017

Mobile banking security

The first Australian bank to offer voice biometrics to improve security on mobile device transactions.

In an Australian banking first, ANZ will introduce voice biometrics security for large value transactions, making higher value mobile banking transactions more secure.

ANZ customers will soon be able to use their voice to authorise transactions over $1,000 through the bank’s mobile banking app.

Previously customers needed to use internet banking or visit a branch to make payments over $1,000.

Peter Dalton, managing director customer experience and digital channels at ANZ said: "One of the key challenges today for banking as the world becomes more digital is making it easier for customers to do what they want to do in a safe and secure way.”

Voice biometrics is the next step in making banking more convenient for our customers while also strengthening security.”

“A person’s voice has five to ten times as many security points than other methods such as fingerprints so we know this will improve security and be welcomed by our customers. The technology is now so advanced that it can tell the difference between identical twins or even a voice recording.”

“We also know that people are becoming more comfortable with using their voice to do basic commands on their devices, so we see this is a natural extension of current technology and we are expecting this to be a popular enhancement of our mobile apps,” said Dalton.

Voice-print and biometrics company Nuance will help ANZ bring this new technology to Australian customers. The service will be rolled out to the ANZ goMoney app progressively after May.

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