Airlines offer alternative holidays for Bali travellers

Posted: 28 November 2017 10:16 am

airport cancellation

As Mount Agung affects flights, Australian airlines outline your travel options.

Yesterday, the eruption of Mount Agung and its subsequent ash cloud caused flight cancellations, delays and the closure of Ngurah Rai (Denpasar) International Airport.

In light of ongoing flight disruptions and cancellations to the area depending on weather conditions, Australian airlines have responded by offering travellers headed to Bali in the coming week the option to cancel or change their flights for free.

This doesn't just include changing the date of their journey to Bali to a later date, but also to alter their holiday destination, within reason.

Virgin Australia

Travellers who have flights booked on Virgin Australia from now until 4 December, can alter their itinerary to within 30 days of their original flight dates without incurring any cancellation or charge fees. Options include:

  • Re-booking flights to a later date.
  • Changing their flight booking to Nadi (Fiji) or Port Vila (Vanuatu) for no extra charge. Flight change is subject to availability and travel must be in the same class originally booked in.
  • Changing their flight to another destination within the Virgin Australia network, paying the difference in fare price.

In the event that the alternative flight is cheaper than the original, the difference in price can be credited to the traveller for future use with Virgin Australia. The amount may also be applied to accommodation for the traveller in the new destination so long as it's booked through Virgin Australia Holidays.

Cancellations: If travellers prefer to cancel their flight, the amount paid will be credited for future use with Virgin Australia.


Similarly, Jetstar has also announced free flight changes and cancellations for travellers booked on Bali flights from 25 November to 4 December. Alternative flights must be taken on or before 14 December with returns allowed up until 28 December. Options include:

  • Re-booking the Bali flight to a date from 4-14 December at no additional cost.
  • Re-booking the flight to Bali to a later date, up until 14 June 2018. Booking change fees will be waived, however a fare difference may apply.
  • Changing their flight booking to Phuket (departing Melbourne and Sydney), Ho Chi Minh City (departing Melbourne and Sydney), Singapore (departing Melbourne and Perth), Nadi (departing Sydney), Tokyo Narita (departing Cairns and Gold Coast) and Osaka (departing Cairns). Flight change is subject to availability. Travellers booked on flights to Bali from another Australian city can still take advantage of these alternative holiday destinations, however, they will need to organise their own flights to and from the international departure city.

Cancellations: If travellers prefer to cancel their flight, the amount paid will be issued to the guest as travel credit for future use with Jetstar.


Qantas has not yet announced holiday alternatives for Bali travellers. However, the airline is encouraging anyone booked to fly to Denpasar from 25 November to 4 December 2017 to contact their local Qantas office or travel agent to discuss their options.

Customers flying in or out of Bali in the near future are urged to contact their airline for updates. Customers are further encouraged to update their contact details in the event that the airline needs to contact them directly.

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