AirAsia to refund 9,700 passengers for incorrectly charged fees

Andrew Munro 3 November 2017 NEWS

airport cancellation

Do you know anyone who can get compensation?

If you flew from Darwin to Bali on AirAsia between December 2010 and September 2017, and travelled with a child under 12, then you may be eligible for a refund of up to $60 for an incorrectly applied Passenger Movement Charge (PMC).

The PMC is a government charge that applies to certain international travel, but kids under 12 are meant to be exempt from it.

However, it turns out that AirAsia was charging it for kids under 12 on flights from Darwin to Bali anyway. The airline has identified around 9,700 passengers who were affected by this, but there may be more.

Is that you?

The passengers that AirAsia has identified should receive an email by 4 November. To make a claim, email iaa_darwin@airasia.com.

However, it's likely that not everyone who's due a refund will have been emailed, so pass it on if you know someone who flew from Darwin to Bali with a child under age 12 at the time between December 2010 and September 2017.

That's quite a refund

Compared to its current prices, that $60 is a huge portion of the total cost. Right now for example AirAsia has a sale on flights from Darwin to Bali for only $199 return, so this refund could be worth almost a third of the total return ticket price.

The overcharging also looks like it was an honest mistake.

"AirAsia has acted quickly to address the error and has committed to providing refunds within 21 days of receiving supporting documentation from affected customers," said ACCC deputy chair Michael Schaper.

AirAsia's current sale prices

From To Dates Price (Return) Book
Darwin Bali 5 November 2017 - 30 May 2018 $199 Get your Asia flight now
Perth Bali 5 November 2017 - 30 May 2018 $239 Get your Asia flight now
Perth Kuala Lumpur 5 November 2017 - 30 May 2018 $247 Get your Asia flight now
Perth Ho Chi Minh City 5 November 2017 - 30 May 2018 $334 Get your Asia flight now
Perth Singapore 5 November 2017 - 30 May 2018 $348 Get your Asia flight now
Perth Bangkok 5 November 2017 - 30 May 2018 $392 Get your Asia flight now
Sydney Kuala Lumpur 5 November 2017 - 30 May 2018 $414 Get your Asia flight now
Melbourne Kuala Lumpur 5 November 2017 - 30 May 2018 $433 Get your Asia flight now
Gold Coast Kuala Lumpur 5 November 2017 - 30 May 2018 $433 Get your Asia flight now
Perth Hong Kong 5 November 2017 - 30 May 2018 $438 Get your Asia flight now
Gold Coast Phuket 5 November 2017 - 30 May 2018 $474 Get your Asia flight now
Sydney Ho Chi Minh City 5 November 2017 - 30 May 2018 $484 Get your Asia flight now
Melbourne Ho Chi Minh City 5 November 2017 - 30 May 2018 $504 Get your Asia flight now
Gold Coast Ho Chi Minh City 5 November 2017 - 30 May 2018 $504 Get your Asia flight now
Sydney Singapore 5 November 2017 - 30 May 2018 $517 Get your Asia flight now
Perth Delhi 5 November 2017 - 30 May 2018 $518 Get your Asia flight now
Perth Shanghai 5 November 2017 - 30 May 2018 $523 Get your Asia flight now
Sydney Phuket 5 November 2017 - 30 May 2018 $533 Get your Asia flight now
Gold Coast Singapore 5 November 2017 - 30 May 2018 $538 Get your Asia flight now
Melbourne Singapore 5 November 2017 - 30 May 2018 $540 Get your Asia flight now
Sydney Bangkok 5 November 2017 - 30 May 2018 $543 Get your Asia flight now
Melbourne Phuket 5 November 2017 - 30 May 2018 $557 Get your Asia flight now
Gold Coast Bangkok 5 November 2017 - 30 May 2018 $558 Get your Asia flight now
Melbourne Bangkok 5 November 2017 - 30 May 2018 $561 Get your Asia flight now
Sydney Bali 5 November 2017 - 30 May 2018 $568 Get your Asia flight now
Gold Coast Bali 5 November 2017 - 30 May 2018 $589 Get your Asia flight now
Melbourne Bali 5 November 2017 - 30 May 2018 $591 Get your Asia flight now
Sydney Hong Kong 5 November 2017 - 30 May 2018 $608 Get your Asia flight now
Perth Tokyo 5 November 2017 - 30 May 2018 $626 Get your Asia flight now
Gold Coast Hong Kong 5 November 2017 - 30 May 2018 $629 Get your Asia flight now
Melbourne Hong Kong 5 November 2017 - 30 May 2018 $631 Get your Asia flight now
Sydney Delhi 5 November 2017 - 30 May 2018 $690 Get your Asia flight now
Sydney Shanghai 5 November 2017 - 30 May 2018 $693 Get your Asia flight now
Melbourne Shanghai 5 November 2017 - 30 May 2018 $714 Get your Asia flight now
Gold Coast Shanghai 5 November 2017 - 30 May 2018 $714 Get your Asia flight now
Melbourne Delhi 5 November 2017 - 30 May 2018 $715 Get your Asia flight now
Sydney Tokyo 5 November 2017 - 30 May 2018 $796 Get your Asia flight now
Gold Coast Tokyo 5 November 2017 - 30 May 2018 $816 Get your Asia flight now
Melbourne Tokyo 5 November 2017 - 30 May 2018 $817 Get your Asia flight now

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