AirAsia to refund 9,700 passengers for incorrectly charged fees

Andrew Munro 3 November 2017

airport cancellation

Do you know anyone who can get compensation?

If you flew from Darwin to Bali on AirAsia between December 2010 and September 2017, and travelled with a child under 12, then you may be eligible for a refund of up to $60 for an incorrectly applied Passenger Movement Charge (PMC).

The PMC is a government charge that applies to certain international travel, but kids under 12 are meant to be exempt from it.

However, it turns out that AirAsia was charging it for kids under 12 on flights from Darwin to Bali anyway. The airline has identified around 9,700 passengers who were affected by this, but there may be more.

Is that you?

The passengers that AirAsia has identified should receive an email by 4 November. To make a claim, email iaa_darwin@airasia.com.

However, it's likely that not everyone who's due a refund will have been emailed, so pass it on if you know someone who flew from Darwin to Bali with a child under age 12 at the time between December 2010 and September 2017.

That's quite a refund

Compared to its current prices, that $60 is a huge portion of the total cost. Right now for example AirAsia has a sale on flights from Darwin to Bali for only $199 return, so this refund could be worth almost a third of the total return ticket price.

The overcharging also looks like it was an honest mistake.

"AirAsia has acted quickly to address the error and has committed to providing refunds within 21 days of receiving supporting documentation from affected customers," said ACCC deputy chair Michael Schaper.

AirAsia's current sale prices

FromToDatesPrice (Return)Book
DarwinBali5 November 2017 - 30 May 2018$199Get your Asia flight now
PerthBali5 November 2017 - 30 May 2018$239Get your Asia flight now
PerthKuala Lumpur5 November 2017 - 30 May 2018$247Get your Asia flight now
PerthHo Chi Minh City5 November 2017 - 30 May 2018$334Get your Asia flight now
PerthSingapore5 November 2017 - 30 May 2018$348Get your Asia flight now
PerthBangkok5 November 2017 - 30 May 2018$392Get your Asia flight now
SydneyKuala Lumpur5 November 2017 - 30 May 2018$414Get your Asia flight now
MelbourneKuala Lumpur5 November 2017 - 30 May 2018$433Get your Asia flight now
Gold CoastKuala Lumpur5 November 2017 - 30 May 2018$433Get your Asia flight now
PerthHong Kong5 November 2017 - 30 May 2018$438Get your Asia flight now
Gold CoastPhuket5 November 2017 - 30 May 2018$474Get your Asia flight now
SydneyHo Chi Minh City5 November 2017 - 30 May 2018$484Get your Asia flight now
MelbourneHo Chi Minh City5 November 2017 - 30 May 2018$504Get your Asia flight now
Gold CoastHo Chi Minh City5 November 2017 - 30 May 2018$504Get your Asia flight now
SydneySingapore5 November 2017 - 30 May 2018$517Get your Asia flight now
PerthDelhi5 November 2017 - 30 May 2018$518Get your Asia flight now
PerthShanghai5 November 2017 - 30 May 2018$523Get your Asia flight now
SydneyPhuket5 November 2017 - 30 May 2018$533Get your Asia flight now
Gold CoastSingapore5 November 2017 - 30 May 2018$538Get your Asia flight now
MelbourneSingapore5 November 2017 - 30 May 2018$540Get your Asia flight now
SydneyBangkok5 November 2017 - 30 May 2018$543Get your Asia flight now
MelbournePhuket5 November 2017 - 30 May 2018$557Get your Asia flight now
Gold CoastBangkok5 November 2017 - 30 May 2018$558Get your Asia flight now
MelbourneBangkok5 November 2017 - 30 May 2018$561Get your Asia flight now
SydneyBali5 November 2017 - 30 May 2018$568Get your Asia flight now
Gold CoastBali5 November 2017 - 30 May 2018$589Get your Asia flight now
MelbourneBali5 November 2017 - 30 May 2018$591Get your Asia flight now
SydneyHong Kong5 November 2017 - 30 May 2018$608Get your Asia flight now
PerthTokyo5 November 2017 - 30 May 2018$626Get your Asia flight now
Gold CoastHong Kong5 November 2017 - 30 May 2018$629Get your Asia flight now
MelbourneHong Kong5 November 2017 - 30 May 2018$631Get your Asia flight now
SydneyDelhi5 November 2017 - 30 May 2018$690Get your Asia flight now
SydneyShanghai5 November 2017 - 30 May 2018$693Get your Asia flight now
MelbourneShanghai5 November 2017 - 30 May 2018$714Get your Asia flight now
Gold CoastShanghai5 November 2017 - 30 May 2018$714Get your Asia flight now
MelbourneDelhi5 November 2017 - 30 May 2018$715Get your Asia flight now
SydneyTokyo5 November 2017 - 30 May 2018$796Get your Asia flight now
Gold CoastTokyo5 November 2017 - 30 May 2018$816Get your Asia flight now
MelbourneTokyo5 November 2017 - 30 May 2018$817Get your Asia flight now

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