Kangaroo Service review
Summary
Small remittance provider that specialises in money transfers to Indonesia and 12 other countries.
Details
Product details
| Product Name | Kangaroo Service |
| Pay By | Bank transfer, Phone banking |
| Receiving Options | Bank account |
| Customer Service | Phone, Live chat, Email, In person |
| Maximum Transfer Amount | Unlimited |
If you need to send money from Australia to Indonesia or vice versa, Kangaroo Service specialises in handling money transfers between the two countries. With an Indonesian base in Jakarta and an Australian location in Coburg North, Kangaroo Service provides competitive exchange rates and a small fee for its transfer service.
When you need your funds to arrive as soon as possible, Kangaroo Service offers same-day transfers. It offers a simple five-step transfer process for new customers and takes the hassle out of sending money overseas.
Kangaroo Service exchange rates
Kangaroo Service exchange rates are updated regularly to reflect the latest market fluctuations. The rates on offer are typically better than those available from banks, and you can check the rate on the Kangaroo Service website, by sending an SMS or email to the company, or by phoning Kangaroo Service directly.
If the exchange rate changes after you have transferred funds to Kangaroo Service, you will receive the higher rate if the company receives your transaction confirmation within 1 minute of the rate change. If confirmation arrives later than this, then the updated rate will apply to your transfer.
How much does it cost to transfer money with Kangaroo Service?
When you use Kangaroo Service to send money from Australia to Indonesia, a flat transfer fee of $5 per beneficiary applies to all transactions. No other fees apply.
If you send funds from Indonesia to Australia, the fee structure is a little more complex.
- For transactions of up to IDR 10,000,000, a transfer fee of IDR 25,000 applies.
- For transactions of IDR 10,000,001 up to IDR 100,000,000, a transfer fee of IDR 30,000 applies.
- For transactions over IDR 100,000,000, the transfer fee is IDR 35,000.
Minimum transfer amount and available countries
As of 09 January 2024, there is no maximum transfer amount with Kangaroo Service and no minimum amount is listed on the website. As a specialist in transfers between Australia and Indonesia, Kangaroo Service only offers the ability to send money to Indonesia from Australia and vice versa.
What types of transfers can you carry out with Kangaroo Service?
Kangaroo Service is available for one-off transfers between Australia and Indonesia, allowing you to safely send funds from your Australian bank account to your recipient's bank account in Indonesia. Options such as forward contracts or scheduling recurring payments in advance are not offered by the company.
If you need help with a transaction, you can contact Kangaroo Service via phone or email.
The registration and transfer process
Before sending money overseas with Kangaroo Service, you will need to register for an account. The first step is to download a registration form from the Kangaroo Service website and fill out your details, including your personal information and details of the person who will receive your funds in Indonesia. You'll need to post this form back to Kangaroo Service and also provide a certified copy of photo ID, for example your passport or driver's licence.
Once you're registered, the next thing you need to do is find out the current exchange rates available. You can do this by visiting the company website, emailing the company, visiting its Facebook or Twitter page or phoning Kangaroo Service.
You can then deposit the funds you wish to send into Kangaroo Service's account with Bendigo Bank. Your funds must be sent via internet banking and cannot be sent via a cash deposit at a branch.
You then need to contact Kangaroo Service and tell them where you would like your funds to be sent, and once your money has cleared in the company's account, they can begin the transfer process. Funds transferred before 4pm AEST should make it to your beneficiary on the same day.
You will be emailed a deposit receipt from your recipient's Indonesian bank.
What are the pros and cons of using Kangaroo Service?
Pros
- Specialist company. Kangaroo Service specialises in money transfers between Australia and Indonesia.
- Safe and reliable. The company is registered with AUSTRAC and has been in business for over 10 years.
- Charity specials. Kangaroo Service will waive its transfer fee when you send money to Indonesia for charity purposes.
Cons
- Small company. Kangaroo Service is a relatively small company compared to the likes of Wise and Revolut.
- Weaker exchange rates. Not the cheapest option around but are competitive based on rates displayed on their website.
Frequently asked questions about Kangaroo Service
When you need to send money from Australia to Indonesia, consider the features offered by Kangaroo Service in relation to other money transfer providers. This will help you make an informed decision when finding the right provider for you.
Compare Kangaroo Service with other transfer services
- Kangaroo Service official website, accessed January 2024
Your reviews
Shirley Finder
Publisher
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