ING DIRECT Orange Everyday Account

ING DIRECT Orange Everyday Account

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Account Keeping Fee

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Get 2% cash back on Visa PayWave purchases under $100 and use any ATM in Australia for free (conditions apply).

  • Get up to 2% cash back on Visa payWave purchases
  • $0 account keeping fee, use any ATM in Australia for free (conditions apply)
  • Link to a ING DIRECT Savings Maximiser to get a competitive interest rate

Product details

Take advantage of free, unlimited access to your ING bank account. It comes with a linked Visa debit card that you can use to make your daily purchases – and you can receive 2% cash back on your purchases. ING Direct has refunded $10 million so far back to Aussies.

To receive 2% cash back on your purchases, they need to be in Australia and you need to deposit at least $1,000 per month (your pay should do it).

Product Name
ING DIRECT Orange Everyday Account
Monthly Account Fee
Debit Card Access
ATM Withdrawal Fee
No monthly fees, and you can use any ATM in Australia for free when you deposit $1,000 each month e.g your salary.
Joint Application

What are the features of the ING DIRECT Orange Everyday Account?

With the Orange Everyday Account there are a number of features to consider it when comparing the account to others that are available with Australian banks.

$0 Monthly account keeping fee

There are no fees when you bank using this everyday account from ING DIRECT.

Linked Visa debit card

You are issued a Visa debit card to use for accessing your account. This card can be used for purchases in person, online and over the phone wherever Visa is normally accepted.

2% Cash back on contactless purchases under $100

When you use the Visa payWave to make everyday purchases under $100, you will receive 2% of the cost as cash back deposited into your account, so long as you have deposited your pay of $1,000 or more for the month. There is on cap to the amount of cash back you can receive, at the time of writing. Read more about contactless payments here.

$0 Transaction fees if you deposit $1,000 per month

So long as you are able to make the minimum, one-off monthly deposit of $1,000 into a Personal ING DIRECT account in your name (excluding Living Super) by the last day of the preceding calendar month, you will not be charged any transaction fees or domestic ATM fees when accessing the money in your everyday account.

It can be your pay, or come from an external bank account. It can also be separate payments, as long as it totals $1,000 by the end of the month.

If you're unable to meet the deposit requirements, then you'll be charged for ATM withdrawals.

You can spend the $1,000 on your everyday purchases, after you've deposited the funds.

Electronic payments

You can take advantage of BPAY, Pay Anyone, EFTPOS and Bank@Post transactions for free. There are also no dishonour fees.

$0 ATM withdrawals from any ATM in Australia if you deposit $1,000 per month

Withdrawals can be made for free from any ATM in Australia, regardless of the bank, so long as you deposit your pay of $1,000 monthly. You'll get an Australian ATM fee rebate for your transactions, as long as you meet the conditions above.

Using your card overseas – Overseas ATM withdrawals and online shopping

Withdrawals made overseas using your Visa debit card will incur a charge of $2.50 per transaction plus a currency conversion fee. This is not including any fees that may be charged by the institution that owns the ATM overseas.

If you make an international purchase that involves converting currency to the Australian dollar your account (such as online shopping overseas) will be charged 2.50% of the Australian dollar amount as currency conversion fee.

Secure chip technology

The Orange Everyday has a security chip which gives you extra security by making it hard for criminals to get access to your details. The Visa Zero Liability policy means whenever you press ‘credit’ when making a purchase at a store or over the telephone, or use payWave, you’re not held responsible for fraudulent charges.

Branchless banking

You have round the clock access to your account through the ING DIRECT online banking portal, ATM access with your Visa debit card along with phone banking with ING DIRECT's 24/7 customer call centre. It's worth nothing that ING DIRECT is an online bank and therefore, doesn't have any branches.

What if I want to deposit cheques or cash into my account?

You can take advantage of Bank@Post outlets – these are Australia Post offices equipped with the facilities of a bank, so you can deposit your cheque or cash directly into your ING DIRECT account.

Interest bonus on savings up to 3.00% p.a. when you link with a ING Direct Savings Maximiser

If you link this account to the Savings Maximiser from ING DIRECT and deposit your pay of at least $1,000 into your everyday account monthly, you will be rewarded with a bonus interest rate applied to your savings of 3.00% p.a. on your Savings Maximiser. You can compare other ING DIRECT products here.

Need to send money overseas to loved ones?

Find out more about ING DIRECT international money transfers here.

  • $0 account keeping fees
  • Use any ATM in Australia for free (conditions apply)
  • 2% Cash back offer on contactless purchases under$100 (conditions apply)
  • Link to a Savings Maximiser and earn a competitive interest rate
  • Use BPAY, Pay Anyone, Bank@Post for free
  • ING DIRECT doesn't have any branches
  • International and currency conversion fees apply

How do I apply for the ING DIRECT Orange Everyday Account?

ING DIRECT allows applicants to complete their application form online. Click on ‘go to site’ if you have decided that this is the everyday account that meets your needs.

Eligibility to apply online

First you are going to want to make sure that you are able to meet the following eligibility requirements:

  • How old are you? You must be at least 18 years of age or older to open an Orange Everyday Account from ING DIRECT.
  • Where do you live? Only Australian permanent residents or citizens with a verifiable physical address in Australia will be considered for this account.
  • Do you have a mobile phone number? ING DIRECT requests a mobile phone number when you are completing the application.

Documentation to apply online

If you meet these terms then you can proceed to the application page, having the following documentation ready to help with completing it quickly:

  • Your identifying documents. You are going to need at least two forms of identification in order for your application to be processed. This could include a driver’s licence, passport, birth certificate or Medicare card. ING DIRECT will use these to verify your identity electronically, but if unable to do so, will ask that you continue with this step in person.
  • Your account number. If you are already an ING DIRECT customer, have your account details ready.
  • Your email address. You will need to supply ING DIRECT with a valid email address so that they may communicate with you about your account.

What happens after I apply?

The online application form is short, and should only take five to ten minutes to complete. Once done you can submit it to ING DIRECT where your identity will be verified and an account opened in your name. Within two to five business days afterwards, you will receive your Visa debit card in your mailbox. You can then link your accounts and set up direct pay into your new everyday account to ensure you meet the $1,000 monthly deposit requirement.

How do I activate my card?

Once you've received your debit card in the mail, sign the back of your card and log in through the official ING DIRECT website. Go to "My Account Details" and click "Activate Card" and follow the prompts.

What if I'm not an Australian resident?

It's recommended that you get in touch with ING DIRECT to discuss your options.

I have just opened the orange everyday account. I have had the savings maximiser for more than a year now. But for some reason, I can’t transfer money from my savings to everyday account. It is possible the other way? But not from savings account to the everyday account. It doesn’t show up as linked accounts. Please advise if I am missing something.

As is an online comparison service, we do not represent ING DIRECT. If you are having issues transferring funds from your accounts, it would be best to contact an ING DIRECT representative.

I'm going to travel to the UK with my orange everyday card and wondering how I find out the exchange rates of the currency I will be withdrawing using this card. Also what fees will be involved with me using my card overseas?

ING DIRECT uses the Visa exchange rates, you can view these on their website. When you make an international purchase overseas, ING DIRECT will charge you transaction fee on top of the payment that is made. When you withdraw from an international ATM, you will be charged the international transaction fee in addition to any fee that may be charged by the foreign ATM. Please note that when using this card overseas, you will need to use the ‘credit’ option when making purchases and withdrawals.

Is it possible to open ING account when I am outside of Australia?

It may be possible to open an ING DIRECT account from outside Australia. However, please note that you will need to provide proof of Australian residency for taxation purposes.

What does it mean by Australia Post transaction free? Are mail services such as registered post free?

If you use the Bank@Post facilities at an Australian Post, this is considered as an Australian Post transaction. On it’s own, mail services from Australia Post are generally not free. You will be required to purchase a stamp or pay for postage to send mail.

If I receive my salary on the ING Direct Orange, and then transfer it on my Saving Maximiser, will it make me eligible for: Orange: FREE ATM cash back? Maximiser rate?

That is correct, please note that you need to deposit your salary of at least $1,000 per month.

How long does it take ING to issue a bank cheque?

The cut off time for bank cheques is 15:00 Sydney time on a business days. This will allow you to expect the cheque via registered post in 2-5 business days, or Express Post next business day (if within the Express Post Network). When the delivery address is outside the Express Post Network you should allow 2-5 business days.

Haven’t received new debit card yet, how can i take out money for now?

You can transfer a portion of your funds back to the transaction account you had before. It normally takes 2-5 business days for the debit card to land in your letterbox after ING Direct have checked your ID.

Is the ING Maximiser/orange everyday accounts available for people that live in the U.S.?

Unfortunately this account requires applicants to be an Australian resident with an Australian mobile number.

Wanted to find out how long a Visa Debit authorisation will stay on an ING every day saver account as a pending authorisation? Have had an online company place multiple authorisations on funds for a single transaction and have been unable to resolve this issue with them.

Pending transactions generally take up to three business day to process. You can organise for the retailer to refund the excess transaction straight back into your card. If the issues hasn’t been resolved to your satisfaction, you can organise with ING Direct to dispute the transaction or request a chargeback.

I would like to open a joint account and if possible to have two cards with it (not necessarily credit but to be able to do our everyday shopping). Is it possible with this account? Is there any extra fee to have a second card?

Yes, you can open a joint account with this card, and there are no extra fees charged to get this extra joint card.

At what banks in Europe /UK can I use this card at also what fee,s would be incurred Admin and transfer?

This card can be used at any ATM or store which accepts Visa cards. International purchases have a fee on the transaction amount, and international ATM withdrawals have a fee of . In terms of admin and transfer fees, could you please clarify what you mean by this? Also note this account has no monthly account keeping fees.

I am a US citizen, would I be able to open an account? Would I be subject to AU taxes as well as US Taxes? Is there a fee to wire from JPMChase into an ING account? And in the future is there a fee to wire out of the account into a JPMChase account? Also this may not be a question for you, but is the US$ TIED to the AU$ to limit currency risk?

Please see our comparison of term deposits. Unfortunately at this current point in time we don’t have any products in our comparison that meet your requirement. Unfortunately most of the accounts are only available to Australian resident, but the larger institutions such as CommBank, Westpac, ANZ and NAB may be able to facilitate an account for you. Nn term of taxes, you’ll be subject to AUS taxes – since we can only provide general information regarding Australian products you’ll need to speak to your accountant in the USA regarding US taxes. International transfers are available with ING Direct, though there is a fee for this. Please note that to apply online you need to be an Australian resident for tax purposes. You’ll need to get in touch with JPMChase directly to enquire if there is a fee for international money transfers. Unfortunately we are unable to comment on exchange rates and risk as that comes under financial advice.

I have some founds in $US and in EURO. IS it possible to open an account with ING Direct, where I can transfer and keep those founds in the original currency, like in $US or Euro?

Unfortunately you cannot use this account to hold multiple currencies. To do this you need a multi-currency account.

Can I link an ING Visa Debit account to my account with another bank?

You cannot directly link an external account to your account, but ING DIRECT offers you unlimited bank transfers and BPAY to other banks from your Orange Everyday account.

How do I activate my new card?

You’ll need to log on to your internet banking to activate your card. Simply go to ‘My Account Details’ and then select ‘Activate Card’.

Is there any limit (within account balance)to the $ value of In store purchases or online Pay anyone transfers

You can spend a maximum of $5,000 per day per account using the cheque or savings facilities on this card. For pay anyone transfers, there’s the ability to set limits of $500, $1,000, $2,000, $5,000, $10,000 or $25,000 per day, per account. For more information and to change your limit please contact ING DIRECT.

Is there any maximum withdrawal amount? I understand no fees are charged for this.Is there a fee to open the account or any fees at all for use within Australia?

For Cash Out using Visa Debit Card the limit is $2,200 per day, per account. There’s no fee for opening the account, fees in Australia apply if you request an overdraft and you may incur ATM fees from the owner of the ATM used to access your Orange Everyday account.

Can I deposit funds into this account from another bank electronically? Is there any fee for this?

You can deposit funds into this account using electronic funds transfers. There are no fees for this.

Cash back is only if I use my cash on the selective merchants mentioned above or all merchants across Australia?

It applies to Visa payWave purchases under $100 in Australia.

Does this account allow you to use in Rome, Venice, Florence, Pisa, anywhere in Italy and Canada, Alaska, Vancouver at any atm machine for purchases and cash withdrawal with no fees

This account can be used anywhere a VISA is accepted. Using this card overseas will come with a purchase fee of the transaction amount, and an international ATM withdrawal fee of . To compare travel money options please view this guide.

What is the minimum initial account opening balance and what is the minimum account ongoing balance?

This account doesn’t have any minimum deposits or balances.

Can I make cash withdrawals at Coles and the post office? How much does Coles charge if it is below 200? How much does the post office charge for making cash withdrawals under 200? Can I even make cash withdrawals from the post office? Can I make cash deposits and how much does it cost and where

You can get cash-out at Coles and Australia post. You’ll have to ask Coles directly how much they’ll charge for getting cash-out because the fee depends on the institution that you’re withdrawing from – the same applies for Australia Post (yes you can get cash-out from the Post office). You can also make cash deposits at Australia Post, there is no fee for this.

If I apply for this visa debit card and get my pay deposited into it fortnightly. If I spend all I get paid in any month, would I have a credit limit (that is not my money but credit card limit) I can have to use ING money? if yes then how much is the interest rate?

The Visa Debit Card will only allow you to spend your own money when it is deposited into your account and does not give you a credit limit.

I have an ING DIRECT savings maximisers account if I get a ING DIRECT Orange Everyday Visa debit card will my savings account still function as it has been such as depositing funds to and from my regular Comm bank account.

If you get an ING DIRECT Orange Everyday Visa Debit card won’t be able to access your ING DIRECT Savings Maximiser. It will access the ING DIRECT transaction account that you have opened. Your CBA account can still be linked to your ING DIRECT Maximiser, but if you want to change this you can do so by contacting ING.

Could you please clarify for me. I am travelling to Poland later this month and if I use an ATM to withdraw money I will incur a $2.50 fee as well as a conversion fee also? Or will I only incur a $2.50 fee only.

The conversion fee is included in this ATM withdrawal fee. Don’t forget depending on the ATM you may also need to pay ATM owner fees on top of this fee.

I have the ING debit card.Can load it with a foreign currency to save the conversion fee.I am going to Tahiti in August.

Any purchases made in Tahiti will have a foreign transaction fee. In addition, international ATM withdrawals will incur a fee of from ING and the charge of the local ATM operator.

I’m going to Cuba and they only accept VISA to pay & withdraw money.. My question is, if I opened an account with you before I leave as comm bank don’t offer Visa – what would the international fees be? and if I didn’t use the account when I returned would there be any fees…?

Please note this account has an international ATM withdrawal fee. On international purchases made with the card for this account, a transaction fee applies. This account also does not charge monthly account fees whether you use it or not whilst you are overseas.

Am I able to use my orange ING card internationally as a credit card? what is the process?

You will be able to use your ING Debit card internationally, but only as a debit card. Just use it as you normally would overseas, but keep in mind that there will foreign transaction and ATM withdrawal fees.

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29 Responses to ING Direct Orange Everyday Transaction Account

  1. Default Gravatar
    what | May 20, 2016

    with reference to ING direct orange everyday account.

    What is the criteria/condition and cap on the 2% cash back on transaction below $100?

    • Staff
      Shirley | May 20, 2016

      Hi there,

      Thanks for your question.

      There is no criteria/condition or caps on the 2% cash back on transaction below $100.

      However, to use every ATM for free with the account, you’ll need to deposit at least $1,000 per month.

  2. Default Gravatar
    Julia | May 6, 2016

    Does the no ATM charge apply to cash card ATM machines in venue locations like rsl/bowling clubs?

    • Staff
      Shirley | May 9, 2016

      Hi Julia,

      Thanks for your question.

      Yes it still applies to cash card ATM machines in venue locations like rsl/bowling clubs, as long as it’s in Australia.

      Hope this helps.

  3. Default Gravatar
    julie | March 23, 2016

    Do ING have a credit card

    • Staff
      Shirley | March 24, 2016

      Hi Julie,

      Thanks for your question.

      Unfortunately ING DIRECT don’t offer a credit card.

  4. Default Gravatar
    Lance | February 18, 2016

    with the everyday account, is there fees if you don’t deposit the $1000.00 a month?

    • Staff
      Shirley | February 18, 2016

      Hi Lance,

      Thanks for your question.

      If you don’t deposit the $1000 per month you’ll need to pay for the ATM fees. BPAY and your traditional transactions are still free.

      All the best.

  5. Default Gravatar
    | February 17, 2016

    Is there a cashback cap amount per month with the use of PayWave ?

    • Staff
      Shirley | February 17, 2016

      Hi Darren,

      Thanks for your question.

      There’s no cashback cap amount per month, though should this offer be used in a manner that is not satisfactory or in line with the intent of the offer, ING Direct may place a stop or freeze on your account, refuse to apply the rebate to any or all purchases, or reverse the amount of the cash backs.

      Hope this helps.

  6. Default Gravatar
    Luhao | February 5, 2016

    Hi Shirley,

    If withdrawing from an international ATM, the 2.50% + $2.50 will apply as the transaction involves an ATM, what is 2.5% for ( Does this for currently conversion fee or oversea issuing financial institution charge?

    For my understanding for the ATM withdraws fee total fee will be
    $2.5 + 2.5% currently conversion fee + $ % of issuing financial institutional charge? Am I right?

    • Staff
      Shirley | February 5, 2016

      Hi Luhao,

      Thanks for your question.

      Yes the 2.5% fee is for the currency conversion and $2.50 is the overseas ATM fee.

      Yes your assumption is correct – as you can see, it’s a lot of fees, so you may want consider a debit card with no foreign transaction fees

      Hope this helps.

  7. Default Gravatar
    | November 6, 2015

    Hi Shirley
    Thanks for the reply. Just in case others are reading I have again confirmed with ING that if withdrawing cash from an ATM in Central America ( or anywhere overseas ) the ONLY charge is $2.50. There is NO 2.5% fee. That only applies if paying for meals or hotels or similar.
    Sorry for continuing the discussion but as 28 have now introduced a fee it appears this is one of 2 cards with minimal cost re ATM withdrawals.

  8. Default Gravatar
    geoff | November 4, 2015

    Just to clarify with the ING card. If using at ATMs in Costa Rica Belize and other central America country’s the fee charged is $2.50. You are not charged 3% or 4% of the ATM withdrawal like cash passport cards?
    Because the Card is in Australian dollars do you just use the currency conversion rate of the day.?
    When do they use the option and convert to US Dollars before converting to Australian dollar cot?

    • Default Gravatar
      | November 5, 2015

      Thanks Shirley
      Surprised about the 2.5% charge for ATM as ING told me it’s 2.5% for purchases BUT if withdrawing money from an ATM the charge is only $2.50 .
      The ING site says similar so now confused

    • Staff
      Shirley | November 6, 2015

      Hi Geoff,

      Thanks for your question.

      To our knowledge, if you’re only using EFTPOS only the international transaction fee of 2.5% applies.

      If withdrawing from an international ATM, the 2.50% + $2.50 will apply as the transaction involves an ATM.

      Hope this helps,

    • Staff
      Shirley | November 5, 2015

      Hi Geoff,

      Thanks for your question.

      When using at ATMs in Costa Rica Belize and other central America country’s the fee charged is $2.50 plus 2.50% of the transaction value.

      Yes the card uses the Visa exchange rates at the time of transaction. Sorry I’m unclear on your third question.


  9. Default Gravatar
    jan | October 29, 2015

    can the monthly $1000 deposit be made up of several separate deposits totalling a minimum of $1000 and rather than being my salary, can it be transfers from accounts held with other financial institutions?

    • Staff
      Shirley | October 29, 2015

      Hi Jan,

      Thanks for your question.

      The monthly $1000 deposit be made up of several separate deposits totalling a minimum of $1000 – it can also be transfers from accounts held with other financial institutions.


  10. Default Gravatar
    Cecile | October 15, 2015

    I am looking at opening a Saving Maximiser and an Orange everyday a/c.
    Do I have to deposit $1000 monthly into each bank a/c in order to get the 3.50%

    • Staff
      Shirley | October 15, 2015

      Hi Cecile,

      Thanks for your question.

      It’s not required that you deposit $1,000 into each bank account, just one of your choosing. I.e. the savings maximiser or the Orange everyday.

      Hope this helps,

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