Thai Airways Royal Orchid Frequent Flyer Program Guide

Information verified correct on May 31st, 2016

thai logoFor rewards both in the air and on the ground, you may want to think of Thai Airways.

The Royal Orchid Club is Thai Airways’ own frequent flyer club that allows you to earn Qualifying Miles when you fly with the airline. The more points you earn, the higher you advance in the Royal Orchid Plus membership ladder. There are three membership levels: Member, Silver, and Gold. Each of these levels offers specific benefits when flying with Thai and Star Alliance airlines.

After enrolling in the Thai Airways Orchid Club, the statuses of Silver and Gold can be met by accruing Qualifying Miles within three evaluation periods. Using this method of evaluation, members can enjoy the advantages of Silver or Gold status instantly after accruing enough miles. The statuses of Silver and Gold have a two-year validity.

Earn and transfer rewards with partner cards

Thai Airways points can be indirectly earned on American Express and Citibank credit cards, and then your points transferred across. If you'd like to earn points in Australia and then convert them, consider the credit cards below in your comparisons

American Express Credit Card Comparisons

Rates last updated May 31st, 2016
Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee
American Express Qantas Discovery Card
Enjoy up to 7,500 extra Qantas Frequent Flyer Points and 1 point per $1 spent. Plus 0% p.a. on balance transfers for 12 months, all for a $0 annual fee.
20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $0 p.a. Go to site More info
American Express Qantas Ultimate Card
Enjoy 50,000 bonus Qantas Points and up to 3 Qantas Points for every dollar spent on eligible purchases and 0% p.a. on balance transfers for 12 months, plus a complimentary return flight every year.
20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $450 p.a. Go to site More info
American Express Platinum Card
Receive 100,000 Membership Rewards Bonus Points and earn up to 3 points per dollar spent. Gain access to travel insurance, $300 Platinum Travel Credit every year and access to 800 VIP airport lounges.
$1,200 p.a. Go to site More info

Citibank Credit Card Comparisons

Rates last updated May 31st, 2016
Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee
Citi Clear Platinum Card
A low rate platinum credit card with a low interest rate on purchases and balance transfers.
0% p.a. for 9 months (reverts to 14.99% p.a.) 0% p.a. for 9 months $99 p.a. Go to site More info
Citi Qantas Signature Credit Card
Earn up to 50,000 bonus Qantas Points on eligible spend, plus enjoy a 0% p.a. for 6 months offer on balance transfers.
20.99% p.a. 0% p.a. for 6 months $299 p.a. Go to site More info
Citi Rewards Credit Card - Platinum Card
Enjoy a reduced annual fee on the first year, 0% p.a. for 24 months balance transfer offer, Citi Reward Points on eligible spend, plus a complimentary travel insurance.
20.99% p.a. 0% p.a. for 24 months with 1.5% balance transfer fee $199 p.a. annual fee for the first year ($249 p.a. thereafter) Go to site More info

thai membershipno

Levels for the Thai Airways Royal Orchid Club

  1. Entry-level status: After enrolment, entry-level status allows members to accumulate and redeem miles. Additionally, all members receive regular communications from Royal Orchid Plus.
  2. Silver status: This can be reached with Qualifying Miles from flying with Thai Airways and Star Alliance airlines in two specific periods of time. In a 12-month period, the accumulated miles should reach 10,000 and in a 24-month period, 15,000 Qualifying Miles are required. This is worked out automatically. With each new flight activity, the status is assessed in the previous 12 and 24-month period. To keep the Silver status within the date from which the current Silver validity began, eligible flights are assessed for the next 12 months to ascertain if the 10,000 Qualifying Miles had been reached. The same procedure is used throughout the complete 24-month Silver status period to ensure that the 15,000 Qualifying Miles have been gained.
  3. Gold status: This is acquired when Qualifying Miles are gained with Thai and Star Alliance airlines within two periods. At least 50,000 Qualifying Miles are required in a 12-month period, and 80,000 miles in 24 months. Flying 40 international segments on Thai in a 12 rolling month period gains Gold status too. All activity is calculated automatically and assessed in the previous 12 and 24-month period. As a new flight activity occurs, the status is evaluated for the previous 12 and 24 months, so no flights are missed.
  4. Platinum status: Platinum status is designed for the frequent flyer who flies with Thai only in Royal Silk Class and Royal First Class. To reach or keep Platinum status, 80,000 miles are needed, which includes class of service bonus miles, while flying on Thai in Royal Silk Class or Royal First Class, within each of the assessment periods, for 2 periods that are consecutive. Assessments are conducted automatically in each period, which is 12 consecutive months.
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Earning Thai Airways miles

royal orchid plus

Thai and Star Alliance Airlines

On Thai-operated flights, for travel that has been paid for and is in most booking classes, miles can be earned, plus an extra class of service miles. For any Thai flights that are not as much as 500 miles, a 500-mile minimum is earned. Miles are earned depending on the fare paid, the class of your bought ticket, and the number of miles flown. For Economy Class, you only accumulate the actual miles flown, while with Premium Economy Class you are awarded 110% of miles flown. Royal Silk Class awards 125% of miles flown and Royal First Class 150% of miles flown. Star Alliance flights operate Economy Class, which attracts 100% of miles, Business Class which attracts 125% of miles, and First Class which accrues 150% of miles.

Codeshare flights

Thai and Star Alliance airlines have codeshare flights, and Royal Orchid Plus miles are gained depending on the class of travel paid for and booking class code of the airline that is used for the flight. Thai has codeshares with airlines that are not Royal Orchid Plus partners. As long as your booking is with Thai and the number on your ticket starts with 217, miles are earned depending on the class of service of the ticket and the eligible booking class codes with the airlines listed below. Thai and Malaysian flights, flying between Malaysia and Thailand, are codeshare flights. Thai and Emirates Airlines, flying only between Bangkok and Dubai, run codeshare flights. Thai and El Al Israel Airlines, flying between Bangkok and Tel Aviv, operate codeshare flights, but the operating carrier is El Al. Thai and Royal Brunei Airlines operate codeshare flights between Bangkok and Bandar Seri Begawan.

Hotel partners

Royal Orchid Plus hotel partnerships can be found throughout the world. Each stay that qualifies can earn 750 miles, Miles can also be earned on money spent on hotel partners. Normally, online bookings or reservations made with the partner directly can earn miles. You should inquire if the rate you have paid entitles you to miles. With some hotel partners that do not have in operation a customer loyalty program, or membership, presenting the membership number of your Royal Orchid Plus membership and showing your card when checking-in will mean that miles will be placed in to your account.

Car rental partners

Royal Orchid Plus car rental partnership includes Budget, Avis and Hertz. A total of 250 to 500 miles can be earned, depending on the car rental period. It is normally the non-discounted car rental rates that earn miles. When making a reservation, you should check with your chosen car rental company whether you are eligible to earn any miles.

Credit card partners

A number of international banks have a credit card partnership with Royal Orchid Plus, depending on which country you reside. For example, American Express in many Asian countries, including Thailand, India, Hong Kong, Indonesia, Japan, Korea, Malaysia, Singapore, and the Philippines. Russia, Taiwan, New Zealand, and Australia have Citibank too. JCB and Sumitomo Mitsui in Japan.

Communications partners

Thai Airways has an innovative partnership with mobile phone companies throughout the world. All you have to do is to make sure your phone is connected to one of the mobile phone partners and you can start earning miles. You can earn miles by the minute for phone calls and by MBS for data. Partnerships exist in Asia, South America, Europe, Africa, and the Middle East. The list of partnered mobile networks can be found on Thai Airway’s website.

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Redeeming Thai Airways miles


Air Awards on Thai Airways

All Award Travel is for on one-way and roundtrip travel, and all segments have to be confirmed before tickets are issued. One stopover is permitted on each route between the starting point and the final destination. Backtracking is not permitted. As soon as Award travel reservations have been confirmed, tickets have to be collected within 30 days, or the reservations will be cancelled. It is possible for Award tickets to be issued on the spot at all of the Thai offices who have an online service. No less than 3 days before departure is needed for ticket issues at Thai offices that do not have an on-the-spot service. Award travel has to be completed no longer than 1 year after ticket issue.

Air Awards on Star Alliance Airlines

It is not only Thai Airways that offers Award travel; Star Alliance also offers Awards which can take the traveller to more than 1,000 destinations globally on Award. An Award with Star Alliance can be used with a single Star Alliance airline for Award travel that does not include Thai travel or with more than two Star Alliance airlines, including Thai. Requirements for Award mileage depend on the travel between one region and another. For example, return Awards for Economy Class flights between Bangkok and Berlin are for 80,000 miles. This is referred to as Zone A, which is Asia 1, to Zone H, which is Europe and North Africa. In this example, Award travel can take place with Thai from Bangkok to Frankfurt, and using Lufthansa from Frankfurt to Berlin.

Upgrade Awards on Thai Airways

This Award can be gained if your ticket indicates a Thai flight number on that sector that is to be upgraded, and if the class of the booking can be upgraded. Mileage upgrades are connected to the fare that was originally paid for. With Economy Class tickets in the Y/B/M booking class, the lowest miles are needed for upgrading to Royal Silk Class. With a paid for ticket in Premium Economy Class, Royal Silk Class upgrades are possible. Any upgrades from Royal Silk Class are to Royal First Class. Awards for mileage upgrades are possible at anytime after the issuing of the paid ticket as long as it is more than 24 hours before the scheduled departure time.

Upgrade Awards on Star Alliance Airlines

Star Alliance Upgrade Awards are available online for members of Royal Orchid Plus. A ticket has to be paid for and issued by your selected Star Alliance airline prior to a request for an upgrade. Upgrades are available for a Member or a Nominee. The passenger’s name has to be written on the ticket, which is to be issued by the carrier operating the flight. If the flight is on Lufthansa, the flight code and number will be LH701. If the flight shown is LH701, this means it is a codeshare flight, and an upgrade award is not permitted.

Hotel awards

There are two categories of awards. Collection one is where Award stays are with partner hotels located in Thailand, Dubai, and Asia, and can be collected in certificate form. Collection 2 awards are with specific hotels located in Asia, Thailand, Dubai, Australia, New Zealand, North America, and the UK, and can be collected through 3 Award levels. Examples of hotels featured as collection 2 awards are the Langham hotels in China, USA and the UK, and the Novotel in Hong Kong and Korea. The Pullman Phuket Arcadia, as an example, attracts 14,000 mile.

Excess baggage awards

This is another way to redeem miles. If leaving Bangkok on Thai, it is possible to pay for any excess baggage by using Royal Orchid Plus miles for excess baggage that is 10 kilos or more over the permitted weight. At the Bangkok airport check-in and 2 hours before the flight’s departure, calculate the excess baggage weight and visit Thai’s Customer Service. Miles can instantly be taken out of your account. It is also possible to redeem miles for a nominated person too. You have to be at the check-in in order to give permission to have the mileage deducted from your own account.

Lounge access awards

It is possible to access the Royal Silk lounges at Bangkok Suvarnabhumi Airport by redeeming miles if you have Member or Silver membership of Royal Orchid Plus. When leaving from Bangkok on a Thai International or domestic flight, show your Royal Orchid Plus card and boarding pass to the lounge staff and instantly redeem. Royal Silk Lounge which can be used for domestic flights operated by Thai is in Concourses A. International flight Royal Silk lounges for Thai Passengers are in Concourses C and E. A maximum of two redemptions for lounge access are permitted for members and a single guest, as long as both are going on exactly the same flight operated by Thai.

Thai shop awards

You can buy a variety of products at the THAI Shop, and selected items can be redeemed using Royal Orchid Plus miles. These include aircraft models, sports items, key chains, bags, umbrellas, garments, and ceramics.

Magazine redemption:

"SAWASDEE”, Thai’s inflight magazine; Time; Fortune Magazines; Thai language magazines including Cheewajit and Ban Lae Suan; National Geographic; Health and Cuisine; Elle; Room Anywhere; Food of Life, Honeymoon and Travel; Gourmet and Cuisine; Modern Mom; Lonely Planet Traveler; Reader's Digest; and Marketeer are only available to members living in Thailand for only 5,000 miles.

Lifestyle Awards

Thai Catering has over and over again proved its worth as one of the world's best providers of services to passengers, which includes superb food, both during flights and at restaurants. Thai Catering awards are worth 1,500 miles for a 200 THB Thai Catering voucher. You can redeem some of your miles to partake in tasty meals at Thai’s restaurant, Yellow Orchid, at Suvarnabhumi Airport. A 200 THB meal requires 1,500 miles, while a 5,000 THB meal will require 30,500 miles.

The Major Cineplex Group operates entertainment throughout Thailand. By redeeming 4,000 miles, you can purchase a 400 THB karaoke ticket.

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Mileage purchases

You don’t have to fly miles to gain miles. You can purchase them, too! 1,000 miles costs 1,200 THB or $40, while 30,000 miles costs 36,000 THB or US$1,200.

Royal Orchid plus service fee

Service fees can be paid in Thailand using Thai Baht (THB). In most other countries, USD is the usual currency for paying service fees although local currencies can be used too. Some service fees can be paid using miles. These service fees apply to re-credit or change requests for Award Certificates or Award Tickets or changes to a Nominee’s name. Service fees applicable to re-credit Air Awards that have been re-ticketed on Thai and Star Alliance are 3,750 THB or US$125 or 10,000 miles, and the service fee for a name change of a Nominee if paid at Thai is 3,750 THB or US$125 or 10,000 miles.

Transferring miles

You can also redeem Awards for friends, family or any other person after he or she has been included as your Award Nominee. Those who are eligible are the person or persons you nominate, which can include a maximum of 5 names. Names may be added or altered, too. Every change performed online is 7,500 miles. If done at a Thai office, all changes are 10,000 miles each or 3,750 THB or US$125. Your list of Award Nominees may be accessed at ‘Manage Your Account’ through the use of your personal membership number with its PIN code.

As one the leading flag carrier airlines in the world, Thai Airways flies to 78 destinations in 35 countries, using a fleet of more than 80 aircraft. If you frequently fly with Thai Airways, you may want to apply for the Royal Orchid Club to take advantage of points and be rewarded for your loyalty.

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45 Responses to Thai Airways Royal Orchid Frequent Flyer Program Guide

  1. Default Gravatar
    Hassan | May 27, 2016

    I have forget my password of frequent flyer no, how I can check my miles?

    • Staff
      Sally | May 30, 2016

      Hi Hassan,

      Thanks for your question.

      If you’ve forgotten your password, you can contact the Royal Orchid customer service team on 66(0) 2356 1111.

      Otherwise, you can reset your PIN here. Please note that you’ll need to provide your member ID, your first and surname, email and date of birth to reset the PIN.

      I hope this has helped.



  2. Default Gravatar
    Terry | May 23, 2016

    Been trying all day to join Thai Airways frequent flyer programme but cannot find website. Have rung Thai reservations and they do not have hard copies of application form. Told me website is up and running but God only knows where it is. Can you please help me? Many thanks

    • Staff
      Anndy | May 24, 2016

      Hi Terry,

      Thanks for your comment.

      You can sign up to the Thai Airways Royal Orchid Plus frequent flyer program via the link I’ve sent in your email, for your convenience.

      I hope this helps.


  3. Default Gravatar
    Mark | May 11, 2016

    I like to join the royal orchid plus club please but can’t seem to get the page up can you help me please

    • Staff
      Anndy | May 11, 2016

      Hi Mark,

      Thanks for your comment.

      I’ve emailed you a link to the Royal Orchid Plus’ online sign-up form.


    • Default Gravatar
      Mark | May 11, 2016

      Thank you

  4. Default Gravatar
    Dave | May 10, 2016

    I used to be a Royal Orchid Plus member but my membership expired, I wish to join again how can I go about doing this.

    • Staff
      Sally | May 10, 2016

      Hi Dave,

      Thanks for your question.

      If your account expired, you’ll have to rejoin the Royal Orchid Plus loyalty program again online. I’ve emailed you a link to the online registration form for your convenience.

      I hope this has helped.



  5. Default Gravatar
    Michelle | May 3, 2016

    I am trying to sign up for Thai Airways as have been to Phuket last year and going again this year but don’t know how to do it/can you help?

    • Staff
      Sally | May 3, 2016

      Hi Michelle,

      Thanks for your question.

      You can sign up to the Thai Airways Royal Orchid Plus frequent flyer program via the Thai Airways website. I’ve emailed you a link to the online enroll form for your convenience.



  6. Default Gravatar
    THNG | April 21, 2016

    just to find out whether I am still a member of ROYAL ORCHID PLUS

    • Staff
      Sally | April 22, 2016

      Hi Thng,

      Thanks for your question.

      Just to confirm, you have come through to, not Thai Airways.

      As such, we’re unable to confirm the status of your membership.

      Instead, you’d be best to contact the Thai Airways Royal Orchid Frequent Flyer customer service team to confirm this information. If you have your membership number, make sure to have that handy as it’ll make it easier for them to track the status of your membership.



  7. Default Gravatar
    Cara | April 11, 2016

    Will I get Qantas frequent flyer points if I fly with Thai airways?

    • Staff
      Sally | April 12, 2016

      Hi Cara,

      Thanks for your question.

      As Thai Airways and Qantas are not partnered airlines, you won’t be able to earn Qantas Points when you fly with Thai Airways.

      I hope this has helped.



  8. Default Gravatar
    victor | February 11, 2016

    How many miles do I have?

    Thank you.

    • Staff
      Sally | February 16, 2016

      Hi Victor,

      Thanks for your question. Just to confirm, you have come through to, not Thai Airways Royal Orchid Club. As such, we’re unable to confirm how many miles you have in your account. You can check your balance by logging into your online account using your member ID and PIN code. If you don’t have these details, you may need to contact the customer service team on (1300) 651-960 to confirm your login details.

      I hope this has helped.



  9. Default Gravatar
    Joao | June 9, 2015

    I got a N class confirmed ticket on Thai airways.Mumbai -Bangkok -Beijing. Wish to upgrade using my mileage points but unable to. Maybe I am missing something.Can someone help?

    • Staff
      Sally | June 9, 2015

      Hi Joao,

      Just to confirm, you have come through to, not Thai Airways. As such, we are unable to access your frequent flyer information.

      You may wish to contact Thai Airways Royal Orchid customer service team directly to confirm whether you have enough points to complete the upgrade or to check if you entered all of the required information when attempting to redeem your points.

      I hope this has been of some assistance.



  10. Default Gravatar
    alfredo | May 31, 2015


    • Staff
      Sally | June 1, 2015

      Hi Alfredo,

      Thank you for your question.

      If you have all of your flight details, you should be able to log your points using the Royal Orchid Plus Membership Only online portal.

      If you’d like to log your points after your flight, you can send the original boarding passes and a copy of your ticket to the local THAI office, or the Members Service Centre in Bangkok within six months of your trip. Please note it can take up to four weeks for your points to appear on your account if you use this method.

      For future reference, you can ensure points are transferred automatically into your Royal Orchid Plus membership by quoting your membership number when making reservations with airline partners or travel agents.

      If you’re unsure which option is best for you, you may wish to contact the Thai Airways customer service team.

      I hope this has answered your question.



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