Etihad Guest Frequent Flyer Program

Information verified correct on July 31st, 2015

Compare the frequent flyer program offered by Etihad Airways.

Etihad Guest Card

Etihad was born in Abu Dhabi in the year 2003, as a result of Royal Decree, and means union in Arabic.

There's 66 aircraft in the Etihad fleet, flying to 84 destinations on over 1000 flights per week, making it one of the largest airlines in the Middle East.

It also has large stakes in airberlin and Air Seychelles.

Etihad Airways' main tenet is to provide the best of Arabian hospitality, a principle which has helped it win the 'World's Leading Airline' at the World Travel Awards in 2009, 2010, 2011.


Join the Etihad Guest Frequent Flyer program

What is the Guest program and how does it work?

Etihad's frequent flyer program is known as the Guest program. It's not drastically different to any of the other frequent flyer programs in how it works. You earn Guest Miles from flying, using a rewards credit card or spending on the items or services of program partners.

Once you earn enough Miles you can redeem them for a range of rewards including free flights, better seats on your flights, raffle tickets, excess baggage or items through the Guest Reward Shop.

Exploring the Etihad Guest program - membership tiers

One way you can maximise the benefits you get through the Guest program is by getting to a higher membership tier. These tiers can only be climbed by flying regularly, and the different tiers are mentioned below:

  • Etihad Guest
  • Etihad Guest Silver
  • Etihad Guest Gold
  • Etihad Guest Gold Elite
Etihad Guest Tiers

To rise through these levels you'll need to earn the appropriate number of Tier Miles. You earn a Tier Mile for every real mile you travel on an Etihad flight, with more earned depending on the class you fly. Once you get to a tier you'll need to either keep up the appropriate number of eligible flights each year or earn the appropriate number of Tier Miles.

Enjoy the higher status level benefit

Here are some of the benefits you get as you progress higher in the Guest program.

Guest

Guest membership is the base level every frequent Etihad flyer starts at. It comes with the regular benefits other frequent flyer programs come with, including a dedicated website and account to manage your account, the ability to set up a family pooling account to hold your family's combined miles, access to the online rewards store and the ability to record your travelling preferences.

Guest Silver

Etihad Guest Silver

Where things start getting more interesting is in the Guest Silver level. Here you get:

  • 25% bonus Guest Miles on every flight
  • A priority waitlist for busy flight routes so you don't miss out
  • A guaranteed Economy Coral seat if booked 24 hours in advance
  • Lounge access to the Pearl Business class lounge, or when flying in and out of Abu Dhabi, access to the Al Reem Lounge facility in terminal 1. This also has a dedicated check in facility.
  • A free 10 kg of extra baggage regardless of how full the flight is
  • A chauffeur service at all stages of your journey when travelling on Pearl Business or Diamond First Class.

Etihad Guest Gold Card

Guest Gold

Gold membership continues to up the ante. You'll get the following improved benefits in addition to the benefits listed above:

  • 50% bonus Guest Miles on every flight
  • 15 kg of excess baggage allowed even on full flights
  • Priority check-in and boarding regardless of the class you're travelling on
  • Faster immigration and baggage collection

Etihad Guest Elite Card

Guest Gold Elite

Gold Elite membership is the top of the Etihad membership food chain. In addition to improved benefits you'll also get:

  • 75% bonus Guest Miles on every flight
  • 20 kg of excess baggage allowed even on full flights
  • A guaranteed Pearl Business seat if booked 48 hours in advance
  • A guaranteed Coral Economy seat if booked 12 hours in advance
  • Access for you and a guest to the Diamond First Class Lounge in Abu Dhabi International Airport
  • The ability to invite another Guest member to enjoy the benefits of Gold membership
  • The ability to nominate another person on your behalf to carry out your transactions

How do I reach these levels?

The table below shows the number of Tier Miles or Tier Segments needed to reach and maintain the various membership levels in the Guest program. Tier Segments are earned at the rate of one segment per Coral Economy Class flight, two segments earned per Pearl Business class flight and three segments per Diamond First class flight.

Tiers Attaining a Tier Maintaining a Tier
Tier Miles Tier Segments Tier Miles Tier Segments
Etihad Guest Silver 25,000 20 20,000 15
Etihad Guest Gold 50,000 40 40,000 30
Etihad Guest Gold Elite 125,000 60 100,000 48

How do I earn Guest Miles

Etihad Airplane

Earning Guest Miles is the same as most frequent flyer programs with a few exceptions. Here's how you can earn Guest Miles:

Flying with Etihad or partner airlines

The most basic way to earn Guest Miles is by using Etihad Airways when travelling. You'll earn Miles based on how many real miles you earn.

If you're a Guest member will earn 50% of the miles you fly on eligible flights, and if you have a higher membership you'll earn more, with Gold members earning 100% of the miles they fly, and Gold Elite earning even more than this.

For a Coral Economy Class flight from Abu Dhabi to London Heathrow (a distance of 3409 miles) you'll earn:

Membership level Guest Miles earned
Guest 1705
Guest Silver 2557
Guest Gold 3409
Guest Gold Elite 4261

As mentioned above you'll earn more points if you travel in a better class.

Airline partners

Etihad has a number of partners who you can fly with to earn Guest Miles. These include:

  • Airberlin
  • Air Serbia
  • Air Seychelles
  • Air New Zealand
  • Alitalia
  • All Nippon Airways - ANA
  • American Airlines

 

  • Asiana Airlines
  • Bangkok Airways
  • Brussels Airlines
  • Czech Airlines
  • Garuda Indonesia
  • Hainan Airlines
  • Jet Airways

 

 

You'll also be able to accrue points with Codeshare partners including Aer Lingus, Air France and more.

Spending with bonus partners

Spending money with Etihad Airways' partners will also see you earn points. Below are the partners for hotels, financial partners, car rentals, shopping, telecommunications and entertainment.

Hotel partners

Below are the hotels which will earn Guest Miles and some of the earn rates you can hope to receive.

  • Accor Hotels
  • Atlantis The Palm, Dubai
  • Constance Hotels and Resorts - earn one Mile per one USD spent
  • Cristal Hotels -  earn one Mile per one USD spent
  • Danat Hotels & Resorts
  • Fairmont Hotels & Resorts
  • Global Hotel Alliance
  • Hilton Worldwide
  • Hyatt
  • InterContinental Hotels Group
  • Jumeirah Hotels & Resorts - earn one Mile per one USD spent
  • Maritim
  • Mandarin Oriental Hotel Group -  earn 500 Miles on guest rooms and 800 Miles on Club rooms and suites for qualifying stays
  • Marriott Vacation Club Intl
  • The Merrion Dublin -  earn one Mile per one USD spent, or two if you're a Gold or Gold Elite member
  • Millennium
  • One to One
  • PointsHound
  • One&Only Resorts and Mazagan - earn one Mile per one USD spent
  • Park Inn by Radisson
  • Preferred Hotel Group
  • Radisson Blu Hotels & Resorts
  • Raffles Hotels & Resorts - earn 500 Mile per eligible stay
  • Rocketmiles -  earn 1,000 - 1,500 Miles per night on bookings made on Rocketmiles
  • Rotana
  • Shangri-La Hotels and Resorts
  • Swiss Belhotel
  • Swissotel Hotels & Resorts -  earn 500 Miles per qualifying stay
  • Starwood Hotels & Resorts Worldwide
  • Viceroy Hotels and Resorts -  earn one Mile per one USD spent
  • Vision Hotels

Credit cards

Unfortunately at the time of writing there are no credit cards in Australia which allow you to directly earn Guest Miles as there are with the Emirates Skywards, Singapore Airlines KrisFlyer, Qantas Frequent Flyer or Virgin Velocity Programs.

If you want to earn Etihad Guest Miles using an Australian credit card you'll have to go down the rewards card route. This means rather than a regular frequent flyer card you'll have to earn points with a bank rewards credit card and then swap these points for Guest Miles.

You can currently only do this with an American Express card. Many of their cards will allow you to swap American Express Membership Rewards (MR) points for Guest Miles. These can be swapped at the rate of one MR point per one Guest Mile. A minimum transfer of 1,000 points apply to each conversion.

American Express Credit Card Comparisons

Rates last updated July 31st, 2015
Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee Cash advance rate (p.a.)
American Express Qantas Discovery Card
Enjoy up to 7,500 extra Qantas Frequent Flyer Points and a guarantee of 1.000 points on every dollar you spend with the card, plus 0.99% p.a. on balance transfers for 6 months, all for a 0% annual fee. Offer ends on 30 September 2015.
20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $0 p.a. Go to site More info
American Express Velocity Platinum Card
Enjoy up to 100,000 bonus Velocity Points and up to 3.00 rewards points per dollar spent, 0.99% p.a. balance transfer offer for 6 months and a complimentary return flight every year. Offer ends on 30 September 2015.
20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $349 p.a. Go to site More info
American Express Platinum Edge Credit Card
Receive 10,000 Membership Rewards Bonus Points as well as up to 3.00 points on every dollar spent, while enjoying a low interest rate of 0.99% p.a. on balance transfers for 6 months and a complimentary domestic return flight every year. Offer ends on 30 September 2015.
20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $195 p.a. Go to site More info
American Express Qantas Ultimate Card
Enjoy up to 50,000 extra Qantas Frequent Flyer Points and up to 3.00 Qantas Points for every dollar spent on eligible purchases and 0.99% p.a. on balance transfers for 6 months, plus a complimentary return flight every year. Offer ends on 30 September 2015.
20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $450 p.a. Go to site More info
American Express Platinum Card
Receive 80,000 Membership Rewards Bonus Points and earn up to 3.00 points per dollar spent. Gain access to travel insurance, 600 VIP airport lounges and transfer points to any of 9 leading airline rewards programs.
$1,200 p.a. Go to site More info
American Express Gold Business Card
Keep track of your business expenses with a dedicated business credit card. Your account details can be uploaded in to MYOB, Excel or Quicken to help with BAS reporting.
$169 p.a. Go to site More info
American Express Platinum Business Card
Provides easy tracking and management of business expenses - reporting meets ATO requirements. Dedicated Platinum Business Concierge to assist you day-to-day.
$1,500 p.a. Go to site More info
American Express Velocity Escape Card
Enjoy 7,500 bonus Velocity Points when you spend $300 within the first 3 months and up to 2.00 points for every dollar you spend, together with a $0 annual fee. Offer ends on 30 September 2015.
20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $0 p.a. Go to site More info
American Express Velocity Business Card
A truly dedicated business rewards credit card. Download all your card expenses in a format readable by Quicken, MYOB, Microsoft Excel and more, helping you simplify your quarterly BAS reporting.
$249 p.a. Go to site More info
David Jones American Express
Receive 30,000 Membership Rewards points, earn up to 3.00 rewards points for every dollar spent on everyday item and access exclusive in-store benefits to David Jones cardholders.
20.74% p.a. $99 p.a. Go to site More info
David Jones American Express Platinum Card
Receive 40,000 Membership Rewards points or 30,000 Qantas Points. Plus earn up to 4 rewards point per $1 spend.
20.74% p.a. $295 p.a. Go to site More info
American Express Qantas Business Card
Earn 1.000 Qantas Point per dollar spent on eligible purchases
$299 p.a. More info
American Express Qantas Premium Card
Earn 30,000 bonus Qantas Points, plus Qantas Points for every $1 you spend, and more Qantas Points for every dollar you spend on selected Qantas services. Plus a low interest rate of 0.99% p.a. for 6 months on balance transfers.
20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $249 p.a. More info
American Express Business Accelerator Credit Card
This credit card gives you up to 55 days of interest-free purchases
20.74% p.a. $160 p.a. More info
American Express Business Card
A charge card that comes up with no pre-set spending limit plus no interest charges on your card.
$109 p.a. More info
American Express Qantas Business Credit Card
Up to 55 days interest free on purchases plus earn 1.000 on eligible purchases.
$160 p.a. More info
American Express Platinum Rewards Credit Card
Receive 5,000 membership rewards points when you apply by , are approved and spend $500 within the first 2 months of card membership.
20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $0 p.a. annual fee for the first year ($80 p.a. thereafter) More info
American Express Low Rate Credit Card
An accessible card with a low minimum income, competitive interest rate and complimentary insurances.
11.99% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $0 p.a. More info
Earn points shopping

Shopping

Etihad have a number of online shopping partners which cover most bases. If you shop with these retailers and quote your membership number you'll earn points per dollar spent. This gives you a large number of potential ways to earn points by spending with retailers as diverse as Sony Creative Software, eBooks.com, Audible.com, BBC Shop and more.

Financial partners

Etihad has partnerships with Abu Dhabi Commercial Bank, Citibank, HSBC and a number of other providers, but unfortunately these services are not available in Australia.

Car hire

Etihad have partnerships with the following global car hire companies:

  • Avis -  earn 500 Miles per rental if you have regular Guest membership, or up to 800 Miles per rental if you're a Gold Elite member
  • Budget -  earn 500 Miles per rental if you have regular Guest membership, or up to 800 Miles per rental if you're a Gold Elite member
  • Europcar -  earn 500 Miles per qualifying rental
  • Hertz -  earn 500 Miles per standard rental or 1,000 Miles per Prestige Collection rentals
  • National and Alamo - earn 500 Miles per rental if you have regular Guest membership, or up to 750 Miles per rental if you're a Gold member
  • Sixt - earn 500 Miles for every car, or 1,000 Miles for every transfer with the Sixt limousine service

Other

There are other earning partners too. These include:

Entertainment. You'll earn points when spending on tickets at the Melbourne Recital Centre, Ferrari World in Abu Dhabi or Yas Waterworld Abu Dhabi among others, and can earn points on membership to the Priority Pass program.

Telecommunications. Mobily, OneSimCard and Etisalat are a few of the different providers who allow you to earn points.

Redeeming Guest Miles

Like most frequent flyer programs, you can redeem Guest Miles in a number of ways, and for a number of different rewards.

Flights. As can be expected, using points to pay for flights is one of the more popular reasons why consumers opt for frequent flyer programs. For a one way flight from Sydney to Abu Dhabi you'll be paying 68305 Guest Miles.

Upgraded seats. Another great way to make use of your Miles is to use them to upgrade a seat you've paid for already. This can see you fly in style and comfort. A Melbourne to Abu Dhabi flight can be upgraded from Coral Economy to Pearl Business with 56,076 - 70,095 Miles depending on what Coral Economy fare class you have.

Etihad First Class

Excess baggage. If you plan to be taking a fair bit of luggage overseas with you, or you go a bit overboard with shopping while on your trip you can use your points to pay for your excess baggage.

Donate your Miles. You can elect to donate your Guest Miles to a variety of charities including the Swiss Red Cross, Primary Construction, House of Hope and The Poor & Needy Project.

Raffle tickets. From time to time Etihad run raffle ticket promotions. These can include prizes such as an iPad Air, and cost 100 Miles per ticket.

Rewards store. Like most frequent flyer stores, the Guest program has a range of items you can redeem points for. Categories include travel, fun, experience, premium and much more.

Comparing the Guest program to other programs

Comparing a frequent flyer program for redeeming flights is beyond the scope of this article. If you wish to find out how Guest stacks up against value in terms of flight rewards you may wish to consult an frequent flyer program.

Here are some ways to compare the features offered by programs.

Points expiry

Etihad Guest Miles expire at different rates depending on your membership level. This is unique among frequent flyer programs.

Guest Two years from date of earning
Guest Silver Two and a half years from date of earning
Guest Gold Three years from date of earning
Guest Gold Elite Three years from date of earning

This is unlike Qantas Frequent Flyer and Virgin Velocity Frequent Flyer programs, which allow users to keep their points as long as they keep their accounts active every 18 or 36 months respectively. In this regard the Guest program doesn't compare well, but if you don't plan to build up your balances over two or more years this won't matter.

Other programs such as Emirates Skywards and Asia Miles will give you a flat three years with which to redeem your points, so in this regard Etihad Guest also doesn't stack up well.

Status comparison

The table below shows the number of Tier Miles or Status Credits earned for a flight of approximately 3,400 miles (roughly the distance from Sydney to Abu Dhabi).

As you can see, it takes a little over eight of these flights to reach Guest Silver membership or:

  • 4.16 flights of 3,001 - 5,000 miles with Virgin
  • Five flights of 3,601 - 4,800 miles with Qantas
Tier Miles/ Status Credits earned Status credits needed for silver membership Other requirements Annual requirements to maintain silver level
Etihad Guest 3049 25,000 or 20 Tier Segments None 20,000 Tier Miles or 15 Tier Segments
Virgin Velocity 60 250 Two eligible sectors Earn 200 Status Credits and fly two eligible sectors
Qantas Frequent Flyer 60 300 Four eligible Qantas, QantasLink or Jetstar flights Earn 250 credits per 12 month period and four eligible flights

Let's now compare the benefits of the Guest Silver membership to the silver memberships of both Qantas and Virgin.

Etihad Guest Silver Qantas Frequent Flyer Silver Virgin Velocity Silver
Points bonus? 25% bonus on eligible flights 50% bonus Up to 50% bonus (25% bonus for Etihad flights)
Priority reservation waitlist? Yes Yes Yes
Alliance membership? No Yes, oneworld Ruby status No
Priority phone service? No Yes Yes
Preferential seating? No, but ability to record your travel preferences online Yes, you can select and store seating preferences, and select your seat at the time of booking or check-in for free. Ability to set a preference, and ability to select a seat from the reserved zone of your cabin. Preferential access to Qantas Award seats.
Extra baggage allowance? An additional 10 kg of baggage is allowed. An additional piece of baggage is allowed for economy domestic flights and two extra pieces of baggage allowed for business domestic flights. Additional baggage is also allowed for international flights, thought the amount will depend on the destination and travel class. A baggage allowance for domestic and international short haul flights, based on your fare type. Receive one extra piece of luggage when travelling to USA and receive an additional 10kg when travelling to other international long haul destinations.
Faster check in? No International priority check in International priority check in
Lounge access? Yes, access to Pearl Business class lounge, and when flying out of Abu Dhabi, access to the Al Reem Lounge facility. Yes, one free pass to the Qantas Club Yes, two free passes to the Virgin Australia Lounges
Family pooling? Yes No Yes

Pros and cons of the Etihad Guest program

Pros

  • Program allows family pooling of Guest Miles
  • Free membership
  • One of the largest airlines in the Middle East, so there are many flights and routes to choose from when selecting rewards

Cons

  • Guest Miles expiry is only two years, which doesn't match other programs
  • Attaining a higher status membership requires more flying than other programs
  • No membership to any airline alliances

FAQs

What is Family pooling?

The Etihad Guest program allows family pooling. If you have a family membership, you could pool all the earned miles into one single account valid up to eight members in your family.

What is the membership fee?

Etihad Guest offers free membership. You do not have to pay anything to become a member. However in case of theft or loss of Etihad Guest cards, you will be subjected to a fee of 500 Guest miles for a replacement.

Can anyone become a member?

Yes, anyone can become a member whether you live in Australia or any other country. Simply fill out the enrolment form in order to become a member of Etihad Guest program. You have to punch in personal information, contact information and your preference in seats and meals to become a member.

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265 Responses to Etihad Guest Frequent Flyer Program

  1. Default Gravatar
    KAYE | July 25, 2015

    I am having problems claiming frequent flyer points on a flight Melbourne to Abu Dhabi, 4th April 2015. Amsterdam Abu Dhabi flight 19th May 2015. Abu Dhabi Melbourne flight on 19th May 2015. Booking reference has a number in it and your require 6 alphabet letters only. I can not find such a number on my Passenger Itinerary Receipt. I wish to also claim my husbands flight also. Please HELP. Many thanks

    • Staff
      Sally | July 27, 2015

      Hi Kaye,

      Just to confirm, you have come through to finder.com.au, not Etihad Guest.

      The booking reference number is the six digit code that is usually located on the top right-hand corner of your passenger itinerary receipt. If you’re unable to locate the number, you may need to contact Etihad Guest directly to confirm these details.

      If you wish to claim your husband’s flights, you’ll need his details (including the reference number) as well. However, unless you’re both in a family pooling account, you’ll be unable to claim his miles as the account name needs to match the name on the flight ticket.

      I hope this has helped.

      Thanks,

      Sally

  2. Default Gravatar
    Amma | July 22, 2015

    May I please know if I will earn ethihadh guest miles if I travel by Malaysia airlines from syd to kul return.
    Also I’m a guest but recently returned from kul to Turkey Turkey to Abu Dhabi then abu Dhabi to syd. Will I be upgraded to silver ?
    My two daughters n husband are silver already will they be upgraded to gold after this recent trip of ours ? We just returned a

    • Staff
      Sally | July 23, 2015

      Hi Amma,

      Thanks for your comment.

      As Malaysia Airlines are a partner of Etihad, you should be able to earn Guest Miles when flying with them.

      This will depend on how many points you and your family already had and how many points you have accrued on your most recent trip. If you sign into your Etihad Guest online account, you should be able to see whether you’ve been upgraded to a higher tier. Otherwise, you may wish to get in contact with Etihad Guest correctly to confirm what tier you have access to.

      I hope this has helped.

      Thanks,

      Sally

  3. Default Gravatar
    Dipika | July 12, 2015

    My name is dipika and i am a frequent flyer being indias no 1 squash player. I am a gold with emirates and i have an Etihad frequent fllyer number which the chennai office had said it was approved for Gold.a month gack.The reason why i want to know urgently us because me and my fiance dineshkarthik are flyin back biz class par auh maa on the 14th nite and would like to make use of tthe 15 kgs extra i wld get as a gold member..
    Appreciate an early response please.

    • Staff
      Sally | July 13, 2015

      Hi Dipika,

      Thank you for your comment.

      You have come through to finder.com.au, not Etihad.

      As such, you will need to get in contact with Etihad Airways directly to confirm your query.

      I hope this has helped.

      Thanks,

      Sally

  4. Default Gravatar
    koty | July 12, 2015

    Hi
    i bought i ticket for my housemaid i used my credit card . can i earn the miles

    or the ticket has to b under my name

    thank you

    • Staff
      Sally | July 13, 2015

      Hi Koty,

      Thank you for your question.

      In order to accrue points with Etihad Guest, the booking name needs to match the name on your account.

      I hope this has answered your question.

      Thanks,

      Sally

  5. Default Gravatar
    leila | July 1, 2015

    Hi, is there a way of earning points to upgrade to silver Etihad member? I only have 20,000 points, so I need 5000 points to do so.

    • Staff
      Sally | July 2, 2015

      Hi Leila,

      Thanks for your question.

      Just to confirm, you’ve come through to finder.com.au, not Etihad Guest.

      You can earn Etihad Guest Miles every time you fly with Etihad Airways or their airline partners. You can also earn miles when making purchases at Etihad’s online shops or spend with their non-airline partners.

      I’ve emailed you a link to Etihad Guests’ ‘Earn Miles’ page for further information.

      I hope this has helped.

      Thanks,

      Sally

  6. Default Gravatar
    | June 30, 2015

    Hello

    We are from Brisbane Australia. Two questions: (1) We will be travelling by Hawaiian Airlines to Hawaii in July. Are Hawaiian Airlines partnered with Etihad and if so can they be added to a guest membership if we are entitled to one; and (2) We then fly by Etihad in August to Rome and return via Dublin and Abu Dhabi arriving in Brisbane during September. My question is are we entitled to a guest membership to enabled us to visit your lounges in transit. We are travelling with friends who will be travelling business class but we will be travelling economy. Thank you

    • Staff
      Sally | July 1, 2015

      Hi Pamela,

      Thanks for your question.

      Just to confirm, you have come through to finder.com.au, not Etihad Guest.

      However, we can confirm that Etihad Airways and Hawaiian Airlines are not partners. Therefore, you’ll be unable to earn Etihad Guest Miles on your Hawaiian Airline flight.

      If you’ve booked flights with Etihad Airways, you’ll need to sign up to the Etihad Guest frequent flyer program to receive guest membership. Unfortunately, Etihad guest membership doesn’t provide access to airport lounges. You will be able to receive lounge access (plus other perks) once you accrue a certain number of points and reach the Guest Silver, Guest Gold or Guest Gold Elite tier status.

      To confirm how many points you’ll need to reach these tiers, please look over our Etihad Guest Frequent Flyer Program page under the ‘membership tiers’ section.

      I hope this has helped answer your questions.

      Thanks,

      Sally

    • Default Gravatar
      | July 1, 2015

      Thank you Sally for answering my previous questions> I cant seem to find where I can ask a direct question on Etihad Guest. Could you in any event advise if Virgin Velocity points can be used to be eligible for lounge access?? Sorry to ask you again:)

    • Staff
      Sally | July 1, 2015

      Hi Pamela,

      No worries, always happy to help.

      I’ll send you an email with a link to Etihad Guests’ contact details.

      Yes, Velocity Points can be used to access Virgin lounges. You can also access Virgin lounges if you use a Velocity Frequent Flyer linked credit card.

      Here’s a link to our Velocity Frequent Flyer Guide, and I’ve also emailed you a link to their website for further information regarding lounge access.

      I hope this has helped.

      Thanks,

      Sally

  7. Default Gravatar
    Vijaya | June 30, 2015

    I travelled to India in June from Toronto. I am trying to enter my trip to earn guest miles but it comes with an error.

    • Staff
      Sally | June 30, 2015

      Hi Vijaya,

      Thanks for your question.

      Just to confirm, you have come through to finder.com.au, not Etihad Guest.

      As such, we’re unable to resolve the error or access your frequent flyer account information.

      I’d recommend that you get in touch with Etihad Guest directly to resolve the issue. I’ve emailed you a link to their contact information.

      I hope this has helped.

      Thanks,

      Sally

  8. Default Gravatar
    leila | June 27, 2015

    On my login it shows that I’m a silver member. Does that mean I can take an extra 10 kilos? Also, how can I print a silver card to show that I have upgraded?
    Also I have points on my Westpac altitude card is there a way to transfer to Etihad guest?

    • Staff
      Sally | June 29, 2015

      Hi Leila,

      Thanks for your question.

      Yes, silver members are entitled to take an extra 10 kilos on their flight permitting you are flying with Etihad Airways.

      If you have upgraded to a silver member, you may need to contact Etihad Guest directly to see if they’ll be sending you a new frequent flyer card to confirm your upgrade in tier status or if the upgrade automatically syncs with your current account.

      Unfortunately, you can only convert your Altitude Points to Asia Miles, Air New Zealand Points, Malaysia Airline Points, Singapore Airlines KrisFlyer Points and Velocity Frequent Flyer Points.

      I hope this has answered your question.

      Thanks,

      Sally

  9. Default Gravatar
    Rosy | June 24, 2015

    Hello, can I use my husband extra 10kg from his guest silver if I am in the family member ?

    • Staff
      Sally | June 25, 2015

      Hi Rosy,

      Thanks for your question.

      This will depend on whether or not you’ve reached Guest Silver status.

      As stated on the Etihad Guest website, tier benefits are non-transferrable. Unfortunately, even if your husband is a Silver member, you will be unable to access Silver Status benefits if you aren’t.

      I hope this has answered your question.

      Thanks,

      Sally

  10. Default Gravatar
    Fiona | June 24, 2015

    Can I transfer my Etihad miles to my mother without being in a family program?

    • Staff
      Sally | June 24, 2015

      Hi Fiona,

      Thanks for your comment.

      You can only transfer Etihad Miles to family members within the family pooling program.

      I hope this has answered your question.

      Thanks,

      Sally

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