Etihad Guest Frequent Flyer Program

Information verified correct on May 29th, 2015

Compare the frequent flyer program offered by Etihad Airways.

Etihad Guest Card

Etihad was born in Abu Dhabi in the year 2003, as a result of Royal Decree, and means union in Arabic.

There's 66 aircraft in the Etihad fleet, flying to 84 destinations on over 1000 flights per week, making it one of the largest airlines in the Middle East.

It also has large stakes in airberlin and Air Seychelles.

Etihad Airways' main tenet is to provide the best of Arabian hospitality, a principle which has helped it win the 'World's Leading Airline' at the World Travel Awards in 2009, 2010, 2011.


Join the Etihad Guest Frequent Flyer program

What is the Guest program and how does it work?

Etihad's frequent flyer program is known as the Guest program. It's not drastically different to any of the other frequent flyer programs in how it works. You earn Guest Miles from flying, using a rewards credit card or spending on the items or services of program partners.

Once you earn enough Miles you can redeem them for a range of rewards including free flights, better seats on your flights, raffle tickets, excess baggage or items through the Guest Reward Shop.

Exploring the Etihad Guest program - membership tiers

One way you can maximise the benefits you get through the Guest program is by getting to a higher membership tier. These tiers can only be climbed by flying regularly, and the different tiers are mentioned below:

  • Etihad Guest
  • Etihad Guest Silver
  • Etihad Guest Gold
  • Etihad Guest Gold Elite
Etihad Guest Tiers

To rise through these levels you'll need to earn the appropriate number of Tier Miles. You earn a Tier Mile for every real mile you travel on an Etihad flight, with more earned depending on the class you fly. Once you get to a tier you'll need to either keep up the appropriate number of eligible flights each year or earn the appropriate number of Tier Miles.

Enjoy the higher status level benefit

Here are some of the benefits you get as you progress higher in the Guest program.

Guest

Guest membership is the base level every frequent Etihad flyer starts at. It comes with the regular benefits other frequent flyer programs come with, including a dedicated website and account to manage your account, the ability to set up a family pooling account to hold your family's combined miles, access to the online rewards store and the ability to record your travelling preferences.

Guest Silver

Etihad Guest Silver

Where things start getting more interesting is in the Guest Silver level. Here you get:

  • 25% bonus Guest Miles on every flight
  • A priority waitlist for busy flight routes so you don't miss out
  • A guaranteed Economy Coral seat if booked 24 hours in advance
  • Lounge access to the Pearl Business class lounge, or when flying in and out of Abu Dhabi, access to the Al Reem Lounge facility in terminal 1. This also has a dedicated check in facility.
  • A free 10 kg of extra baggage regardless of how full the flight is
  • A chauffeur service at all stages of your journey when travelling on Pearl Business or Diamond First Class.

Etihad Guest Gold Card

Guest Gold

Gold membership continues to up the ante. You'll get the following improved benefits in addition to the benefits listed above:

  • 50% bonus Guest Miles on every flight
  • 15 kg of excess baggage allowed even on full flights
  • Priority check-in and boarding regardless of the class you're travelling on
  • Faster immigration and baggage collection

Etihad Guest Elite Card

Guest Gold Elite

Gold Elite membership is the top of the Etihad membership food chain. In addition to improved benefits you'll also get:

  • 75% bonus Guest Miles on every flight
  • 20 kg of excess baggage allowed even on full flights
  • A guaranteed Pearl Business seat if booked 48 hours in advance
  • A guaranteed Coral Economy seat if booked 12 hours in advance
  • Access for you and a guest to the Diamond First Class Lounge in Abu Dhabi International Airport
  • The ability to invite another Guest member to enjoy the benefits of Gold membership
  • The ability to nominate another person on your behalf to carry out your transactions

How do I reach these levels?

The table below shows the number of Tier Miles or Tier Segments needed to reach and maintain the various membership levels in the Guest program. Tier Segments are earned at the rate of one segment per Coral Economy Class flight, two segments earned per Pearl Business class flight and three segments per Diamond First class flight.

Tiers Attaining a Tier Maintaining a Tier
Tier Miles Tier Segments Tier Miles Tier Segments
Etihad Guest Silver 25,000 20 20,000 15
Etihad Guest Gold 50,000 40 40,000 30
Etihad Guest Gold Elite 125,000 60 100,000 48

How do I earn Guest Miles

Etihad Airplane

Earning Guest Miles is the same as most frequent flyer programs with a few exceptions. Here's how you can earn Guest Miles:

Flying with Etihad or partner airlines

The most basic way to earn Guest Miles is by using Etihad Airways when travelling. You'll earn Miles based on how many real miles you earn.

If you're a Guest member will earn 50% of the miles you fly on eligible flights, and if you have a higher membership you'll earn more, with Gold members earning 100% of the miles they fly, and Gold Elite earning even more than this.

For a Coral Economy Class flight from Abu Dhabi to London Heathrow (a distance of 3409 miles) you'll earn:

Membership level Guest Miles earned
Guest 1705
Guest Silver 2557
Guest Gold 3409
Guest Gold Elite 4261

As mentioned above you'll earn more points if you travel in a better class.

Airline partners

Etihad has a number of partners who you can fly with to earn Guest Miles. These include:

  • Airberlin
  • Air Serbia
  • Air Seychelles
  • Air New Zealand
  • Alitalia
  • All Nippon Airways - ANA
  • American Airlines

 

  • Asiana Airlines
  • Bangkok Airways
  • Brussels Airlines
  • Czech Airlines
  • Garuda Indonesia
  • Hainan Airlines
  • Jet Airways

 

 

You'll also be able to accrue points with Codeshare partners including Aer Lingus, Air France and more.

Spending with bonus partners

Spending money with Etihad Airways' partners will also see you earn points. Below are the partners for hotels, financial partners, car rentals, shopping, telecommunications and entertainment.

Hotel partners

Below are the hotels which will earn Guest Miles and some of the earn rates you can hope to receive.

  • Accor Hotels
  • Atlantis The Palm, Dubai
  • Constance Hotels and Resorts - earn one Mile per one USD spent
  • Cristal Hotels -  earn one Mile per one USD spent
  • Danat Hotels & Resorts
  • Fairmont Hotels & Resorts
  • Global Hotel Alliance
  • Hilton Worldwide
  • Hyatt
  • InterContinental Hotels Group
  • Jumeirah Hotels & Resorts - earn one Mile per one USD spent
  • Maritim
  • Mandarin Oriental Hotel Group -  earn 500 Miles on guest rooms and 800 Miles on Club rooms and suites for qualifying stays
  • Marriott Vacation Club Intl
  • The Merrion Dublin -  earn one Mile per one USD spent, or two if you're a Gold or Gold Elite member
  • Millennium
  • One to One
  • PointsHound
  • One&Only Resorts and Mazagan - earn one Mile per one USD spent
  • Park Inn by Radisson
  • Preferred Hotel Group
  • Radisson Blu Hotels & Resorts
  • Raffles Hotels & Resorts - earn 500 Mile per eligible stay
  • Rocketmiles -  earn 1,000 - 1,500 Miles per night on bookings made on Rocketmiles
  • Rotana
  • Shangri-La Hotels and Resorts
  • Swiss Belhotel
  • Swissotel Hotels & Resorts -  earn 500 Miles per qualifying stay
  • Starwood Hotels & Resorts Worldwide
  • Viceroy Hotels and Resorts -  earn one Mile per one USD spent
  • Vision Hotels

Credit cards

Unfortunately at the time of writing there are no credit cards in Australia which allow you to directly earn Guest Miles as there are with the Emirates Skywards, Singapore Airlines KrisFlyer, Qantas Frequent Flyer or Virgin Velocity Programs.

If you want to earn Etihad Guest Miles using an Australian credit card you'll have to go down the rewards card route. This means rather than a regular frequent flyer card you'll have to earn points with a bank rewards credit card and then swap these points for Guest Miles.

You can currently only do this with an American Express card. Many of their cards will allow you to swap American Express Membership Rewards (MR) points for Guest Miles. These can be swapped at the rate of one MR point per one Guest Mile. A minimum transfer of 1,000 points apply to each conversion.

American Express Credit Card Comparisons

Rates last updated May 29th, 2015
Interest rate (p.a.) Balance transfer rate (p.a.) Annual fee Cash advance rate (p.a.)
American Express Qantas Discovery Card
American Express Qantas Discovery Card
Pay 0.99% p.a. for 6 months on balance transfers and earn up to 7,500 bonus Qantas Points. All for no annual fee. 20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $0 p.a. Go to site More info
American Express Qantas Ultimate Card
American Express Qantas Ultimate Card
Receive up to 50,000 extra Qantas Points. Plus earn 1.000 points per $1 spend. Also offering a low interest rate of 0.99% p.a. for 6 months on balance transfers. 20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $450 p.a. Go to site More info
American Express Platinum Edge Credit Card
American Express Platinum Edge Credit Card
Receive 10,000 Membership Rewards Bonus Points. Also receive a complimentary Virgin Australia domestic economy return flight each year. Plus a low interest rate of 0.99% p.a. for 6 months on balance transfers. 20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $195 p.a. Go to site More info
American Express Platinum Card
American Express Platinum Card
Receive 80,000 Membership Rewards Bonus Points when you spend $500 on your card. These points can be transferred into Qantas Points at a ratio of 1:1. $1,200 p.a. Go to site More info
American Express Gold Business Card
American Express Gold Business Card
Keep track of your business expenses with a dedicated business credit card. Your account details can be uploaded in to MYOB, Excel or Quicken to help with BAS reporting. $169 p.a. Go to site More info
American Express Velocity Platinum Card
American Express Velocity Platinum Card
Receive 50,000 bonus Velocity Rewards points if you spend $500 within the first 3 months. Plus a low interest rate of 0.99% p.a. for 6 months on balance transfers. 20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $349 p.a. Go to site More info
American Express Platinum Business Card
American Express Platinum Business Card
Provides easy tracking and management of business expenses - reporting meets ATO requirements. Dedicated Platinum Business Concierge to assist you day-to-day. $1,500 p.a. Go to site More info
American Express Velocity Escape Card
American Express Velocity Escape Card
Earn 7,500 bonus Velocity points if you spend $300 in the first 3 months. Plus $0 annual fee with a low interest rate of 0.99% p.a. for 6 months on balance transfers. 20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $0 p.a. Go to site More info
American Express Velocity Business Card
American Express Velocity Business Card
A truly dedicated business rewards credit card. Download all your card expenses in a format readable by Quicken, MYOB, Microsoft Excel and more, helping you simplify your quarterly BAS reporting. $249 p.a. Go to site More info
American Express Qantas Premium Card
American Express Qantas Premium Card
Earn 30,000 bonus Qantas Points, plus Qantas Points for every $1 you spend, and more Qantas Points for every dollar you spend on selected Qantas services. Plus a low interest rate of 0.99% p.a. for 6 months on balance transfers. 20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $249 p.a. More info
David Jones American Express
David Jones American Express
The AMEX David Jones Credit Card gives you everyday shopping Gift Points which can be redeemed for travel and gift cards.Earn 30,000 Membership Rewards points or 22,500 Qantas Points when you spend outside of store 3 times in the first month. 20.74% p.a. $99 p.a. Go to site More info
American Express Qantas Business Card
American Express Qantas Business Card
Earn 1.000 Qantas Point per dollar spent on eligible purchases $299 p.a. More info
David Jones American Express Platinum Card
David Jones American Express Platinum Card
Receive 40,000 Membership Rewards points or 30,000 Qantas Points. Plus earn up to 4 rewards point per $1 spend. 20.74% p.a. $295 p.a. Go to site More info
American Express Business Accelerator Credit Card
American Express Business Accelerator Credit Card
This credit card gives you up to 55 days of interest-free purchases 20.74% p.a. $160 p.a. More info
American Express Business Card
American Express Business Card
A charge card that comes up with no pre-set spending limit plus no interest charges on your card. $109 p.a. More info
American Express Qantas Business Credit Card
American Express Qantas Business Credit Card
Up to 55 days interest free on purchases plus earn 1.000 on eligible purchases. $160 p.a. More info
American Express Platinum Rewards Credit Card
American Express Platinum Rewards Credit Card
Receive 5,000 membership rewards points when you apply by , are approved and spend $500 within the first 2 months of card membership. 20.74% p.a. 0.99% p.a. for 6 months with 1% balance transfer fee $0 p.a. annual fee for the first year ($80 p.a. thereafter) More info
Earn points shopping

Shopping

Etihad have a number of online shopping partners which cover most bases. If you shop with these retailers and quote your membership number you'll earn points per dollar spent. This gives you a large number of potential ways to earn points by spending with retailers as diverse as Sony Creative Software, eBooks.com, Audible.com, BBC Shop and more.

Financial partners

Etihad has partnerships with Abu Dhabi Commercial Bank, Citibank, HSBC and a number of other providers, but unfortunately these services are not available in Australia.

Car hire

Etihad have partnerships with the following global car hire companies:

  • Avis -  earn 500 Miles per rental if you have regular Guest membership, or up to 800 Miles per rental if you're a Gold Elite member
  • Budget -  earn 500 Miles per rental if you have regular Guest membership, or up to 800 Miles per rental if you're a Gold Elite member
  • Europcar -  earn 500 Miles per qualifying rental
  • Hertz -  earn 500 Miles per standard rental or 1,000 Miles per Prestige Collection rentals
  • National and Alamo - earn 500 Miles per rental if you have regular Guest membership, or up to 750 Miles per rental if you're a Gold member
  • Sixt - earn 500 Miles for every car, or 1,000 Miles for every transfer with the Sixt limousine service

Other

There are other earning partners too. These include:

Entertainment. You'll earn points when spending on tickets at the Melbourne Recital Centre, Ferrari World in Abu Dhabi or Yas Waterworld Abu Dhabi among others, and can earn points on membership to the Priority Pass program.

Telecommunications. Mobily, OneSimCard and Etisalat are a few of the different providers who allow you to earn points.

Redeeming Guest Miles

Like most frequent flyer programs, you can redeem Guest Miles in a number of ways, and for a number of different rewards.

Flights. As can be expected, using points to pay for flights is one of the more popular reasons why consumers opt for frequent flyer programs. For a one way flight from Sydney to Abu Dhabi you'll be paying 68305 Guest Miles.

Upgraded seats. Another great way to make use of your Miles is to use them to upgrade a seat you've paid for already. This can see you fly in style and comfort. A Melbourne to Abu Dhabi flight can be upgraded from Coral Economy to Pearl Business with 56,076 - 70,095 Miles depending on what Coral Economy fare class you have.

Etihad First Class

Excess baggage. If you plan to be taking a fair bit of luggage overseas with you, or you go a bit overboard with shopping while on your trip you can use your points to pay for your excess baggage.

Donate your Miles. You can elect to donate your Guest Miles to a variety of charities including the Swiss Red Cross, Primary Construction, House of Hope and The Poor & Needy Project.

Raffle tickets. From time to time Etihad run raffle ticket promotions. These can include prizes such as an iPad Air, and cost 100 Miles per ticket.

Rewards store. Like most frequent flyer stores, the Guest program has a range of items you can redeem points for. Categories include travel, fun, experience, premium and much more.

Comparing the Guest program to other programs

Comparing a frequent flyer program for redeeming flights is beyond the scope of this article. If you wish to find out how Guest stacks up against value in terms of flight rewards you may wish to consult an frequent flyer program.

Here are some ways to compare the features offered by programs.

Points expiry

Etihad Guest Miles expire at different rates depending on your membership level. This is unique among frequent flyer programs.

Guest Two years from date of earning
Guest Silver Two and a half years from date of earning
Guest Gold Three years from date of earning
Guest Gold Elite Three years from date of earning

This is unlike Qantas Frequent Flyer and Virgin Velocity Frequent Flyer programs, which allow users to keep their points as long as they keep their accounts active every 18 or 36 months respectively. In this regard the Guest program doesn't compare well, but if you don't plan to build up your balances over two or more years this won't matter.

Other programs such as Emirates Skywards and Asia Miles will give you a flat three years with which to redeem your points, so in this regard Etihad Guest also doesn't stack up well.

Status comparison

The table below shows the number of Tier Miles or Status Credits earned for a flight of approximately 3,400 miles (roughly the distance from Sydney to Abu Dhabi).

As you can see, it takes a little over eight of these flights to reach Guest Silver membership or:

  • 4.16 flights of 3,001 - 5,000 miles with Virgin
  • Five flights of 3,601 - 4,800 miles with Qantas
Tier Miles/ Status Credits earned Status credits needed for silver membership Other requirements Annual requirements to maintain silver level
Etihad Guest 3049 25,000 or 20 Tier Segments None 20,000 Tier Miles or 15 Tier Segments
Virgin Velocity 60 250 Two eligible sectors Earn 200 Status Credits and fly two eligible sectors
Qantas Frequent Flyer 60 300 Four eligible Qantas, QantasLink or Jetstar flights Earn 250 credits per 12 month period and four eligible flights

Let's now compare the benefits of the Guest Silver membership to the silver memberships of both Qantas and Virgin.

Etihad Guest Silver Qantas Frequent Flyer Silver Virgin Velocity Silver
Points bonus? 25% bonus on eligible flights 50% bonus Up to 50% bonus (25% bonus for Etihad flights)
Priority reservation waitlist? Yes Yes Yes
Alliance membership? No Yes, oneworld Ruby status No
Priority phone service? No Yes Yes
Preferential seating? No, but ability to record your travel preferences online Yes, you can select and store seating preferences, and select your seat at the time of booking or check-in for free. Ability to set a preference, and ability to select a seat from the reserved zone of your cabin. Preferential access to Qantas Award seats.
Extra baggage allowance? An additional 10 kg of baggage is allowed. An additional piece of baggage is allowed for economy domestic flights and two extra pieces of baggage allowed for business domestic flights. Additional baggage is also allowed for international flights, thought the amount will depend on the destination and travel class. A baggage allowance for domestic and international short haul flights, based on your fare type. Receive one extra piece of luggage when travelling to USA and receive an additional 10kg when travelling to other international long haul destinations.
Faster check in? No International priority check in International priority check in
Lounge access? Yes, access to Pearl Business class lounge, and when flying out of Abu Dhabi, access to the Al Reem Lounge facility. Yes, one free pass to the Qantas Club Yes, two free passes to the Virgin Australia Lounges
Family pooling? Yes No Yes

Pros and cons of the Etihad Guest program

Pros

  • Program allows family pooling of Guest Miles
  • Free membership
  • One of the largest airlines in the Middle East, so there are many flights and routes to choose from when selecting rewards

Cons

  • Guest Miles expiry is only two years, which doesn't match other programs
  • Attaining a higher status membership requires more flying than other programs
  • No membership to any airline alliances

FAQs

What is Family pooling?

The Etihad Guest program allows family pooling. If you have a family membership, you could pool all the earned miles into one single account valid up to eight members in your family.

What is the membership fee?

Etihad Guest offers free membership. You do not have to pay anything to become a member. However in case of theft or loss of Etihad Guest cards, you will be subjected to a fee of 500 Guest miles for a replacement.

Can anyone become a member?

Yes, anyone can become a member whether you live in Australia or any other country. Simply fill out the enrolment form in order to become a member of Etihad Guest program. You have to punch in personal information, contact information and your preference in seats and meals to become a member.

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223 Responses to Etihad Guest Frequent Flyer Program

  1. Default Gravatar
    | May 28, 2015

    Hi.How can I cancel my Etihad Guest membership?

    • Staff
      Sally | May 28, 2015

      Hi Ruben,

      Thank you for your question.

      You will need to contact the Etihad Guest Customer Service team to cancel your membership. A list of their international contact details can be located on the Etihad Guest website.

      I hope this has answered your question.

      Thanks,

      Sally

  2. Default Gravatar
    Anastasia | May 28, 2015

    Hello i began membership in Etihad today i am from Australia and i can’t found the way to create Etihad Guest Credit Card…Can you help me???

    • Staff
      Sally | May 28, 2015

      Hi Anastasia,

      Thank you for your question.

      Just to confirm, you have come through to finder.com.au, not Etihad Airways.

      Unfortunately, you cannot apply for an Etihad Guest Credit Card in Australia. If you’d like to earn Etihad Guest points through your credit card, you’ll need to use a rewards card. Rather than a frequent flyer card, you can earn points with a bank rewards credit card and then swap these points for Etihad Guest Miles.

      You can do this with an American Express card, as many of their cards will allow you to swap American Express Membership Rewards (MR) points for Guest Miles. These can be swapped at the rate of one MR point per one Guest Mile.

      I hope this has answered your question.

      Thanks,

      Sally

  3. Default Gravatar
    gerald | May 25, 2015

    iam already a member but lost my detail,reg no,and password could you please help me,as i want to regerster my airmiles,thank you.

    • Staff
      Sally | May 26, 2015

      Hi Gerald,

      Thank you for your question.

      However, you have actually come through to finder.com.au rather than Etihad.

      If you have lost your Etihad Guest registration number and password, you should contact their customer service team to reconfirm those details.

      I hope this has answered your question.

      Thanks,

      Sally

  4. Default Gravatar
    janelle | May 19, 2015

    Is it possible to check whether I am a member with etihad flyers club. I flew from Dublin to Brisbane, via Singapore in 2013. I thought I had a membership but have never received any information since my flight. I am a little annoyed about this as I flew business class and would like to use your airline in the future. I still have my tickets if you should need to check them. Many thanks for your assistance.

    • Staff
      Sally | May 20, 2015

      Hi Janelle,

      Thank you for your question.

      You have actually come through to finder.com.au, not Etihad Airways. If you have access to your Etihad membership number or username, you could try logging into the ‘My Etihad Guest’ online portal to access your account information.

      Otherwise, you may need to contact Etihad Airways’ customer service centre to confirm whether or not you are indeed a member.

      In terms of claiming old points, Etihad Airways states that new members can claim missing miles for flights up to 3 months prior to their date of enrolment and all existing members can claim their flight points within 6 months of the flight or transaction date.

      I hope this information was useful.

      Thanks,

      Sally.

  5. Default Gravatar
    Mary | May 17, 2015

    We tried to join your frequent flyer program to be answered that we were already members. I cannot find record of this in our files.
    We last flew with you from Melbourne Australia to Dublin Ireland on Dec.15, 2012 and return departing Dublin on January 14 2015 to Jakarta, Indonesia.

    I know we are members of Virgin Velocity FF and Royal Orchid Plus of Thai airlines. Are either of these part of your FF group?
    How do I retract our membership details if we do belong to Etihad FF?

    • Staff
      Sally | May 18, 2015

      Hi Mary and Con,

      Thank you for your email.

      You have actually come through to finder.com.au, not Etihad Airways. As such, we are unable to access your Etihad frequent flyer information.

      However, we can confirm that the Virgin Velocity frequent flyer program is partnered with Etihad, but Royal Orchid Plus are not. So you could transfer your Virgin Velocity frequent flyer points into Etihad frequent flyer points, but not your Royal Orchid Plus points.

      If you do not have access to your Etihad Airways frequent flyer account information, then you may need to contact Etihad Airways customer service team to confirm your account details and access your account.

      I hope this answered your question.

      Thanks,

      Sally

  6. Default Gravatar
    Zuzana | May 15, 2015

    We already have tickets to fly with etihad and like to earn frequent flyer points. How to do that?

    • Staff
      Sally | May 19, 2015

      Hi Zuzana and Samuel,

      Thank you for your question.

      To earn frequent flyer points with Etihad, you will need to join their Guest program. The Guest Program will allow you to earn Guest Miles from flying, using a rewards credit card or spending on the items or services of program partners. You can then redeem these points to receive a range of rewards including free flights, better seats on your flights, raffle tickets, excess baggage or items through the Guest Reward Shop. Your next flight with Etihad would help you accrue points.

      Please revisit our ‘Etihad Guest Frequent Flyer Program’ page and click the ‘Enquire’ button to join the Etihad Guest program.

      I hope this answered your question.

      Thanks,

      Sally.

  7. Default Gravatar
    DIANE | May 13, 2015

    Hi, I am on line checking in for my flight today, I have been sent an e mail (2 weeks ago for ETIHAD GUEST membership.
    When I try to punch in the membership code to add my FF number to booking it does not accept ? why ?

    • Staff
      Elizabeth | May 13, 2015

      Hi Diane,

      Thanks for your question.

      As your flight is today you may want to get in contact with Etihad directly. If you aren’t able to add your Frequent Flyer number to your booking, Eithad has a policy whereby you can claim miles for flights you’ve flown previously by submitting a form on the Etihad website. You’ll just need to login to your online account to do so.

      I hope this has helped.

      Thanks,

      Elizabeth

  8. Default Gravatar
    Garrath | May 11, 2015

    Hi
    We flew with Eitihad last May & June to and from Dublin/Bangkok.
    Can we join the frequent flyer program and retrospectively receive these miles travelled?
    Thanks a million

    • Staff
      Elizabeth | May 11, 2015

      Hi Garrath,

      Thanks for your question.

      Retroactive claiming is available with Etihad, but new Guest members can only claim missing miles for flights up to three months prior to their date of enrollment, and all claims must be made within six months of the flight or the date the transaction was made.

      I hope this has helped.

      Thanks,

      Elizabeth

  9. Default Gravatar
    Jon | May 2, 2015

    If you book an economy seat on Etihad and then upgrade to business class with points, do you still earn the economy points or none at all?

    • Staff
      Elizabeth | May 4, 2015

      Hi Jon,

      Thanks for your question.

      If you use the Cash + Miles options with Etihad Guest, you’ll still be able to “accrue Etihad Guest Miles, Etihad Guest Tier Miles and/or Etihad Guest Tier Segments only in respect of the cash part of that purchase as determined by us (having regard to your respective contributions of cash and Etihad Guest Miles) and rounding down to the nearest whole number” according to the Etihad program terms and conditions.

      I hope this has helped.

      Thanks,

      Elizabeth

  10. Default Gravatar
    puja.asopa | April 30, 2015

    I am flying Etihad AMD-SFO return. Advise me pl, how do I take membership of your frequent flier programme

    • Default Gravatar
      dr | May 14, 2015

      I am failing to enrol etihad guest online. It always says fail to conect remort server. I have submited manual enrolment form to your lauge in Abu Dhabi airport. How long does it takes to get enroled? And which documents shall I keep till I am enrolled?

    • Staff
      Sally | May 15, 2015

      Hi Chandrakant,

      Thank you for your question.

      You have come through to finder.com.au, not Etihad Airways. We would suggest that you contact the Etihad Airways customer service team if you’re still facing difficulties with your online enrolment.

      I hope this was of some assistance.

      Thanks,

      Sally

    • Staff
      Elizabeth | April 30, 2015

      Hi Puja,

      Thanks for your question.

      You’re able to join Etihad Guest on the Etihad Guest website. All you have to do is click on the ‘sign up’ button at the top of the page and then enter a few personal details.

      I hope this has helped.

      Thanks,

      Elizabeth

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