Etihad Guest Frequent Flyer Program

Posted November 27th, 2013 and last modified July 23rd, 2014

Compare the frequent flyer program offered by Etihad Airways.

Etihad Guest Card

Etihad was born in Abu Dhabi in the year 2003, as a result of Royal Decree, and means union in Arabic.

There’s 66 aircraft in the Etihad fleet, flying to 84 destinations on over 1000 flights per week, making it one of the largest airlines in the Middle East.

It also has large stakes in airberlin and Air Seychelles.

Etihad Airways’ main tenet is to provide the best of Arabian hospitality, a principle which has helped it win the ‘World’s Leading Airline’ at the World Travel Awards in 2009, 2010, 2011.

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Join the Etihad Guest Frequent Flyer program

What is the Guest program and how does it work?

Etihad’s frequent flyer program is known as the Guest program. It’s not drastically different to any of the other frequent flyer programs in how it works. You earn Guest Miles from flying, using a rewards credit card or spending on the items or services of program partners.

Once you earn enough Miles you can redeem them for a range of rewards including free flights, better seats on your flights, raffle tickets, excess baggage or items through the Guest Reward Shop.

Exploring the Etihad Guest program - membership tiers

One way you can maximise the benefits you get through the Guest program is by getting to a higher membership tier. These tiers can only be climbed by flying regularly, and the different tiers are mentioned below:

  • Etihad Guest

  • Etihad Guest Silver

  • Etihad Guest Gold

  • Etihad Guest Gold Elite

Etihad Guest Tiers

To rise through these levels you’ll need to earn the appropriate number of Tier Miles. You earn a Tier Mile for every real mile you travel on an Etihad flight, with more earned depending on the class you fly. Once you get to a tier you’ll need to either keep up the appropriate number of eligible flights each year or earn the appropriate number of Tier Miles.

Enjoy the higher status level benefit

Here are some of the benefits you get as you progress higher in the Guest program.

Guest

Guest membership is the base level every frequent Etihad flyer starts at. It comes with the regular benefits other frequent flyer programs come with, including a dedicated website and account to manage your account, the ability to set up a family pooling account to hold your family’s combined miles, access to the online rewards store and the ability to record your travelling preferences.

Guest Silver

Etihad Guest Silver

Where things start getting more interesting is in the Guest Silver level. Here you get:

  • 25% bonus Guest Miles on every flight

  • A priority waitlist for busy flight routes so you don’t miss out

  • A guaranteed Economy Coral seat if booked 24 hours in advance

  • Lounge access to the Pearl Business class lounge, or when flying in and out of Abu Dhabi, access to the Al Reem Lounge facility in terminal 1. This also has a dedicated check in facility.

  • A free 10 kg of extra baggage regardless of how full the flight is

  • A chauffeur service at all stages of your journey when travelling on Pearl Business or Diamond First Class.


Etihad Guest Gold Card

Guest Gold

Gold membership continues to up the ante. You’ll get the following improved benefits in addition to the benefits listed above:

  • 50% bonus Guest Miles on every flight

  • 15 kg of excess baggage allowed even on full flights

  • Priority check-in and boarding regardless of the class you’re travelling on

  • Faster immigration and baggage collection


Etihad Guest Elite Card

Guest Gold Elite

Gold Elite membership is the top of the Etihad membership foodchain. In addition to improved benefits you’ll also get:

  • 75% bonus Guest Miles on every flight

  • 20 kg of excess baggage allowed even on full flights

  • A guaranteed Pearl Business seat if booked 48 hours in advance

  • A guaranteed Coral Economy seat if booked 12 hours in advance

  • Access for you and a guest to the Diamond First Class Lounge in Abu Dhabi International Airport

  • The ability to invite another Guest member to enjoy the benefits of Gold membership

  • The ability to nominate another person on your behalf to carry out your transactions

How do I reach these levels?

The table below shows the number of Tier Miles or Tier Segments needed to reach and maintain the various membership levels in the Guest program. Tier Segments are earned at the rate of one segment per Coral Economy Class flight, two segments earned per Pearl Business class flight and three segments per Diamond First class flight.

Tiers

Attaining a Tier

Maintaining a Tier

Tier Miles

Tier Segments

Tier Miles

Tier Segments

Etihad Guest Silver

25,000

20

20,000

15

Etihad Guest Gold

50,000

40

40,000

30

Etihad Guest Gold Elite

125,000

60

100,000

48

How do I earn Guest Miles

Etihad Airplane

Earning Guest Miles is the same as most frequent flyer programs with a few exceptions. Here’s how you can earn Guest Miles:

Flying with Etihad or partner airlines

The most basic way to earn Guest Miles is by using Etihad Airways when travelling. You’ll earn Miles based on how many real miles you earn.

If you’re a Guest member will earn 50% of the miles you fly on eligible flights, and if you have a higher membership you’ll earn more, with Gold members earning 100% of the miles they fly, and Gold Elite earning even more than this.

For a Coral Economy Class flight from Abu Dhabi to London Heathrow (a distance of 3409 miles) you’ll earn:

Membership level

Guest Miles earned

Guest

1705

Guest Silver

2557

Guest Gold

3409

Guest Gold Elite

4261

As mentioned above you’ll earn more points if you travel in a better class.

Airline partners

Etihad has a number of partners who you can fly with to earn Guest Miles. These include:

  • Airberlin
  • Air Serbia
  • Air Seychelles
  • Air New Zealand
  • Alitalia
  • All Nippon Airways - ANA
  • American Airlines

 

  • Asiana Airlines
  • Bangkok Airways
  • Brussels Airlines
  • Czech Airlines
  • Garuda Indonesia
  • Hainan Airlines
  • Jet Airways

 

 

You'll also be able to accrue points with Codeshare partners including Aer Lingus, Air France and more.

Spending with bonus partners

Spending money with Etihad Airways’ partners will also see you earn points. Below are the partners for hotels, financial partners, car rentals, shopping, telecommunications and entertainment.

Hotel partners

Below are the hotels which will earn Guest Miles and some of the earn rates you can hope to receive.

  • Accor Hotels
  • Atlantis The Palm, Dubai
  • Constance Hotels and Resorts - earn one Mile per one USD spent
  • Cristal Hotels -  earn one Mile per one USD spent
  • Danat Hotels & Resorts
  • Fairmont Hotels & Resorts
  • Global Hotel Alliance
  • Hilton Worldwide
  • Hyatt
  • InterContinental Hotels Group
  • Jumeirah Hotels & Resorts - earn one Mile per one USD spent
  • Maritim
  • Mandarin Oriental Hotel Group -  earn 500 Miles on guest rooms and 800 Miles on Club rooms and suites for qualifying stays
  • Marriott Vacation Club Intl
  • The Merrion Dublin -  earn one Mile per one USD spent, or two if you’re a Gold or Gold Elite member
  • Millennium
  • One to One
  • PointsHound
  • One&Only Resorts and Mazagan - earn one Mile per one USD spent
  • Park Inn by Radisson
  • Preferred Hotel Group
  • Radisson Blu Hotels & Resorts
  • Raffles Hotels & Resorts - earn 500 Mile per eligible stay
  • Rocketmiles -  earn 1,000 - 1,500 Miles per night on bookings made on Rocketmiles
  • Rotana
  • Shangri-La Hotels and Resorts
  • Swiss Belhotel
  • Swissotel Hotels & Resorts -  earn 500 Miles per qualifying stay
  • Starwood Hotels & Resorts Worldwide
  • Viceroy Hotels and Resorts -  earn one Mile per one USD spent
  • Vision Hotels

Credit cards

Unfortunately at the time of writing there are no credit cards in Australia which allow you to directly earn Guest Miles as there are with the Emirates Skywards, Singapore Airlines KrisFlyer, Qantas Frequent Flyer or Virgin Velocity Programs.

If you want to earn Etihad Guest Miles using an Australian credit card you’ll have to go down the rewards card route. This means rather than a regular frequent flyer card you’ll have to earn points with a bank rewards credit card and then swap these points for Guest Miles.

You can currently only do this with an American Express card. Many of their cards will allow you to swap American Express Membership Rewards (MR) points for Guest Miles. These can be swapped at the rate of one MR point per one Guest Mile. A minimum transfer of 1,000 points apply to each conversion.

American Express Credit Card Comparisons

Rates last updated July 25th, 2014.
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Earn points shopping

Shopping

Etihad have a number of online shopping partners which cover most bases. If you shop with these retailers and quote your membership number you’ll earn points per dollar spent. This gives you a large number of potential ways to earn points by spending with retailers as diverse as Sony Creative Software, eBooks.com, Audible.com, BBC Shop and more.

Financial partners

Etihad has partnerships with Abu Dhabi Commercial Bank, Citibank, HSBC and a number of other providers, but unfortunately these services are not available in Australia.

Car hire

Etihad have partnerships with the following global car hire companies:

  • Avis -  earn 500 Miles per rental if you have regular Guest membership, or up to 800 Miles per rental if you’re a Gold Elite member

  • Budget -  earn 500 Miles per rental if you have regular Guest membership, or up to 800 Miles per rental if you’re a Gold Elite member

  • Europcar -  earn 500 Miles per qualifying rental

  • Hertz -  earn 500 Miles per standard rental or 1,000 Miles per Prestige Collection rentals

  • National and Alamo - earn 500 Miles per rental if you have regular Guest membership, or up to 750 Miles per rental if you’re a Gold member

  • Sixt - earn 500 Miles for every car, or 1,000 Miles for every transfer with the Sixt limousine service

Other

There are other earning partners too. These include:

Entertainment. You’ll earn points when spending on tickets at the Melbourne Recital Centre, Ferrari World in Abu Dhabi or Yas Waterworld Abu Dhabi among others, and can earn points on membership to the Priority Pass program.

Telecommunications. Mobily, OneSimCard and Etisalat are a few of the different providers who allow you to earn points.

Redeeming Guest Miles

Like most frequent flyer programs, you can redeem Guest Miles in a number of ways, and for a number of different rewards.

Flights. As can be expected, using points to pay for flights is one of the more popular reasons why consumers opt for frequent flyer programs. For a one way flight from Sydney to Abu Dhabi you’ll be paying 68305 Guest Miles.

Upgraded seats. Another great way to make use of your Miles is to use them to upgrade a seat you’ve paid for already. This can see you fly in style and comfort. A Melbourne to Abu Dhabi flight can be upgraded from Coral Economy to Pearl Business with 56,076 - 70,095 Miles depending on what Coral Economy fare class you have.

Etihad First Class

Excess baggage. If you plan to be taking a fair bit of luggage overseas with you, or you go a bit overboard with shopping while on your trip you can use your points to pay for your excess baggage.

Donate your Miles. You can elect to donate your Guest Miles to a variety of charities including the Swiss Red Cross, Primary Construction, House of Hope and The Poor & Needy Project.

Raffle tickets. From time to time Etihad run raffle ticket promotions. These can include prizes such as an iPad Air, and cost 100 Miles per ticket.

Rewards store. Like most frequent flyer stores, the Guest program has a range of items you can redeem points for. Categories include travel, fun, experience, premium and much more.

Comparing the Guest program to other programs

Comparing a frequent flyer program for redeeming flights is beyond the scope of this article. If you wish to find out how Guest stacks up against value in terms of flight rewards you may wish to consult an frequent flyer program.

Here are some ways to compare the features offered by programs.

Points expiry

Etihad Guest Miles expire at different rates depending on your membership level. This is unique among frequent flyer programs.

Guest

Two years from date of earning

Guest Silver

Two and a half years from date of earning

Guest Gold

Three years from date of earning

Guest Gold Elite

Three years from date of earning

This is unlike Qantas Frequent Flyer and Virgin Velocity Frequent Flyer programs, which allow users to keep their points as long as they keep their accounts active every 18 or 36 months respectively. In this regard the Guest program doesn’t compare well, but if you don’t plan to build up your balances over two or more years this won’t matter.

Other programs such as Emirates Skywards and Asia Miles will give you a flat three years with which to redeem your points, so in this regard Etihad Guest also doesn’t stack up well.

Status comparison

The table below shows the number of Tier Miles or Status Credits earned for a flight of approximately 3,400 miles (roughly the distance from Sydney to Abu Dhabi).

As you can see, it takes a little over eight of these flights to reach Guest Silver membership or:

  • 4.16 flights of 3,001 - 5,000 miles with Virgin

  • Five flights of 3,601 - 4,800 miles with Qantas


Tier Miles/ Status Credits earned

Status credits needed for silver membership

Other requirements

Annual requirements to maintain silver level

Etihad Guest 3049 25,000 or 20 Tier Segments None 20,000 Tier Miles or 15 Tier Segments

Virgin Velocity

60

250

Two eligible sectors

Earn 200 Status Credits and fly two eligible sectors

Qantas Frequent Flyer

60

300

Four eligible Qantas, QantasLink or Jetstar flights

Earn 250 credits per 12 month period and four eligible flights

Let’s now compare the benefits of the Guest Silver membership to the silver memberships of both Qantas and Virgin.


Etihad Guest Silver

Qantas Frequent Flyer Silver

Virgin Velocity Silver

Points bonus?

25% bonus on eligible flights

50% bonus

Up to 50% bonus (25% bonus for Etihad flights)

Priority reservation waitlist?

Yes

Yes

Yes

Alliance membership?

No

Yes, oneworld Ruby status

No

Priority phone service?

No

Yes

Yes

Preferential seating?

No, but ability to record your travel preferences online

Yes, you can select and store seating preferences, and select your seat at the time of booking or check-in for free.

Ability to set a preference, and ability to select a seat from the reserved zone of your cabin. Preferential access to Qantas Award seats.

Extra baggage allowance?

An additional 10 kg of baggage is allowed.

Varied allowances for short haul flights, one extra piece when flying to USA on Virgin Australia, and 10kg extra for other international long haul flights with Virgin Australia (Excludes Singapore Airlines codeshare)

9 kg of extra baggage for domestic flights, an extra piece for international flights.

Faster check in?

No

International priority check in

International priority check in

Lounge access?

Yes, access to Pearl Business class lounge, and when flying out of Abu Dhabi, access to the Al Reem Lounge facility.

Yes, one free pass to the Qantas Club

Yes, two free passes to the Virgin Australia Lounges

Family pooling? Yes No Yes

Pros and cons of the Etihad Guest program

Pros

  • Program allows family pooling of Guest Miles

  • Free membership

  • One of the largest airlines in the Middle East, so there are many flights and routes to choose from when selecting rewards

Cons

  • Guest Miles expiry is only two years, which doesn’t match other programs

  • Attaining a higher status membership requires more flying than other programs

  • No membership to any airline alliances

FAQs

What is Family pooling?

The Etihad Guest program allows family pooling. If you have a family membership, you could pool all the earned miles into one single account valid up to eight members in your family.

What is the membership fee?

Etihad Guest offers free membership. You do not have to pay anything to become a member. However in case of theft or loss of Etihad Guest cards, you will be subjected to a fee of 500 Guest miles for a replacement.

Can anyone become a member?

Yes, anyone can become a member whether you live in Australia or any other country. Simply fill out the enrolment form in order to become a member of Etihad Guest program. You have to punch in personal information, contact information and your preference in seats and meals to become a member.

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64 Responses to Etihad Guest Frequent Flyer Program

  1. Default Gravatar
    Vanessa | July 18, 2014

    Hi.

    I travelled from MNL to MUC in February 22. I wonder if I can still register for Frequent Flyer. I was given a ‘paper’ type of card by the flight attendant that shows a number, but I lost it already. Can I still get one so I can enrol to frequent flyer?

    I often fly to Germany for business.

    Thanks so much.

    • Staff
      Shirley | July 18, 2014

      Hi Vanessa,

      Thanks for your question.

      Since you were offered a paper type card with a membership number, it’s likely that you’re already enrolled into the program.

      If you’ve lost your membership number, please speak to the customer service team at Emirates, they should be able to sort this out for you.

      Members receive a physical card after their third flight with Emirates.

      Cheers,
      Shirley

  2. Default Gravatar
    paul | July 17, 2014

    Hi There

    I was just wondering how I sign up for frequent flyer as I have been flying with you since 2008 to Phuket from Dublin
    Since last year I fly twice a year with you to Phuket from Dublin in August and December and I book through Trailfinders, and is it possible to get air miles credit for any of my previous flights and I have my boarding pass of my last flight ON January 15th. Also what are benefits for me to sign up for this though to be honest I have always been very happy with your great service so have no plans on changing to Emirates or another carrier. Thanks Paul

    • Staff
      Shirley | July 18, 2014

      Hi Paul,

      Thanks for your question.

      Please use the link above this page to join the Etihad Guest program.

      On the Etihad website it states that, “new members can claim missing miles for flights up to 3 months prior to their date of enrolment and please remember that all claims must be made within 6 months of the flight or transaction date.”

      Cheers,
      Shirley

  3. Default Gravatar
    Talal | July 14, 2014

    how do I apply for Etihad Airways membership in the program

    • Staff
      Shirley | July 15, 2014

      Hi Talal,

      Thanks for your question.

      Please refer to the link I’ve emailed you regarding signing up.

      Cheers,
      Shirley

  4. Default Gravatar
    Patricia | July 11, 2014

    I would like to know if I can use my points to book domestic travel with Virgin

    • Staff
      Shirley | July 14, 2014

      Hi Patricia,

      Thanks for your question.

      Yes this possible – to make a reward booking on Virgin Australia with your miles please contact the Etihad Guest Service Centre at least 14 days prior to your intended date of travel.

      Cheers,
      Shirley

  5. Default Gravatar
    Will | July 9, 2014

    I am an Australian, who will be mainly flying with Etihad over the next four years. Should I use the Etihad guest system or Velocity frequent flyer to get the most benefits?

    Thank you in advance

    • Staff
      Shirley | July 10, 2014

      Hi Will,

      Thanks for your question.

      This is completely up to you; if you opt for a Etihad Guest membership then you could directly earn miles to redeem for Etihad flights, upgrades and the store.

      If you opt for the Velocity Membership you can still redeem your points for Etihad flights, but you’ll need to see the points conversion rate to see if it makes economical sense. You can also redeem for items in the Velocity Store.

      Cheers,
      Shirley

  6. Default Gravatar
    Revara | July 3, 2014

    When will I receive my EtihadGuest Card?
    Also, I have tried to claim missing miles but I have got an Error saying:”Warning (high priority message)
    The data for this record already exists”.

    Thank you,
    Revara

    • Staff
      Shirley | July 4, 2014

      Hi Revara,

      Thanks for your question.

      When you’ve signed up for the membership, you would have received a temporary card to use.

      After your third flight, you’ll then receive a physical card.

      Cheers,
      Shirley

  7. Default Gravatar
    Andy | June 27, 2014

    I fly to UK tomorrow with my family and forgot to give my frequent flyer number when I booked the flight. How do I add my number before I flight to ensure I get the air miles?

    Regards

    • Staff
      Shirley | June 27, 2014

      Hi Andy,

      Thanks for your question.

      You can use the ‘claim missing miles’ feature on the Ethihad Guest login page after your flight. Otherwise, you can state your membership number when you check in at the airport.

      Cheers,
      Shirley

  8. Default Gravatar
    Shalini | June 20, 2014

    I am trying to enrol my husband and children so that our miles as a family are all pooled under my membership but I am unable to enrol them as new members. Please help as it gives me an error when I enrol them as new members.

    Thanks,

    Shalini

    • Staff
      Shirley | June 23, 2014

      Hi Shalini,

      Thanks for your question.

      Unfortunately we can’t assist with requests that are specific to your account. Please contact the customer service team at Emirates to enquire about this.

      Cheers,
      Shirley

  9. Default Gravatar
    joan | June 20, 2014

    i have an etihad family membership gold frequent flyer. my question is, my son is flying to vancouver with Korean Airlines, can I collect the miles that he has flown and credit this to my family membership. since i believe that Korean Air is connected with Etihad Airways.

    • Staff
      Shirley | June 23, 2014

      Hi Joan,

      Thanks for your question.

      You can earn miles for your Etihad account by flying with Korean Airlines. On their website it states that “to ensure that you receive your miles when travelling with Etihad Airways please do not forget to quote your Etihad Guest Number when booking your flight”.

      Cheers,
      Shirley

  10. Default Gravatar
    Neil | June 17, 2014

    Can I transfer my guest miles i currently have to my wifes guest miles account?

    • Staff
      Shirley | June 17, 2014

      Hi Neil,

      Thanks for your question.

      Skywards Miles can be transferred at a cost of USD 25 per 1,000 Miles to any Skywards account. Miles can only be transferred if the account receiving the miles has at least one earning activity in the account.

      Cheers,
      Shirley

  11. Staff
    Elizabeth | June 16, 2014

    Hi Vivian,

    Thanks for your question.

    Etihad allows you to pre-book excess baggage and receive a 10% discount, to do this you’ll need to get in contact with Etihad directly at least 24 hours before your flight.

    I hope this has helped.

    Thanks,

    Elizabeth

    • Default Gravatar
      Vivian | June 17, 2014

      Dear Elizabeth,

      I really want to take only extra free excess luggage amounting to 10 pounds. That is for both of us only ten pounds we need. This is very important and we are flying from JFK Ny to CMB Sri Lanka. It would be a great courtesy for a guest member who had flown several times in Ethihad but we have not claimed for any miles. Only this time we became guest members.
      Thank you so much

    • Staff
      Elizabeth | June 17, 2014

      Hi Vivian,

      As we’re not Etihad Airways we’re not able to approve requests of this kind. If you get in contact with Etihad Airways and explain your situation directly they might be able to help you out. I have emailed you their details.

      I hope you enjoy your trip!

      Thanks,

      Elizabeth

  12. Default Gravatar
    Aditya | June 14, 2014

    Hi,
    I am flying from Delhi to Los Angeles through Abu Dhabi on 15th June 2014. My ticket was booked by my company. I just created my profile as Etihad Guest. Now how do i link my travel and this profile?

    • Staff
      Elizabeth | June 16, 2014

      Hi Aditya,

      Thanks for your question.

      You can claim Guest Miles for your ticket by logging onto your profile on the Etihad Guest website. You’ll be able to claim Miles until 14 days after you travel.

      Hope this has helped.

      Thanks,

      Elizabeth

  13. Default Gravatar
    Margaret | June 13, 2014

    Can I transfer Etihad ff miles to virgin velocity. Can I book virgin points using Etihad points

    • Staff
      Shirley | June 13, 2014

      Hi Margaret,

      Thanks for your question.

      You can’t transfer Etihad miles to the Velocity frequent flyer program, but you can redeem them for Virgin flights.

      To make a booking, please contact the Etihad Guest Service Centre at least 2 weeks prior to your intended date of travel.

      Cheers,
      Shirley

  14. Default Gravatar
    Vivian | June 12, 2014

    I have been traveling in Ethihad so many times. But they out dated now from Sri Lanka to USA JFK return with my husband.
    We have booked the tickets in Ethihad retrun from Jfk to CMB Sri Lanka on sept.7th 2014 and return on 30th Dec. 2014.
    I need to be a frequent flyer and get little excess luggage on economy .
    Please help me in this.
    Thank you
    Vivian

    • Staff
      Shirley | June 12, 2014

      Hi Vivian,

      Thanks for your question.

      I’ve emailed the link to you for you to join.

      Cheers,
      Shirley

  15. Default Gravatar
    sashi | May 31, 2014

    I traveled from Jaipur to New york via Abu dhabi on 30th April 2014.Unfotunately I forget to add my Etihad Frequent Flier number 100278659180.can I add this to my frequent flier no.,if yes,then pls let me know how can add this.

    • Staff
      Shirley | June 2, 2014

      Hi Sashi,

      Thanks for your question.

      To our knowledge you can claim miles from flights three months back. To do this, please speak to the customer service team at Etihad Guest.

      Cheers,
      Shirley

  16. Default Gravatar
    Jenw | May 31, 2014

    Hi,
    I am currently an Etihad Guest Silver member. I’m just enquiring when I will reach the Gold Tier? Do I need to have 50,000 tier miles plus the required tier segments or does it just upgrade once I’ve earned 50,000 tier miles? Also if I spend my points to I still hold into my silver tier membership? I currently have 44,760 tier miles and 8 guest tier segments

    • Staff
      Shirley | June 2, 2014

      Hi Jenw,

      Thanks for your question.

      On the Etihad website it states that “You need to accumulate 50,000 Etihad Guest Tier Miles or travel 40 Etihad Guest Tier Segments within any consecutive 12 months period to become an Etihad Guest Gold Member. Etihad Guest Tier Miles/Segments are tracked in any rolling 12 months period to measure a particular Etihad Guest Tier, or upgrade to a higher Tier.”

      It will just upgrade when you’ve earned the 50,000 miles. To maintain your Silver tier, you’ll need to keep 20,000 tier miles or 15 tier segments.

      Cheers,
      Shirley

    • Default Gravatar
      Jenw | June 12, 2014

      This is incorrect information. Etihad have advised that guest miles are redeemable and so don’t count towards increasing tier. Only Etihad guest tier miles accumulate to increase a tier and can only be earned by flying with Etihad.

    • Staff
      Shirley | June 13, 2014

      Hi Jen,

      Thanks for your comment.

      Like I said, the information was copied directly from the Emirates site, so you might want to take this up with them.

      Cheers,
      Shirley

    • Default Gravatar
      Jenw | June 13, 2014

      It’s Etihad!!

    • Staff
      Shirley | June 13, 2014

      Oops, sorry! We have a page on Emirates too which adds to the confusion.

      Cheers,
      Shirley

  17. Default Gravatar
    Lorraine | May 17, 2014

    Can you use Etihad miles to book a flight with Virgin Australia or any other airline and if so how.

    • Staff
      Elizabeth | May 19, 2014

      Hi Lorraine,

      Thanks for your question.

      As Virgin Australia is one of Etihad’s partner airlines, you are able to earn and redeem points for flights with them. To book a flight with Virgin using your points, you need to contact the Etihad Guest Service Centre at least 14 days before your trip.

      I hope this has helped.

      Thanks,

      Elizabeth

  18. Default Gravatar
    Phillip | May 11, 2014

    Dear team

    Can you advise if you can earn Etihad tier status for Etihad frequent flyer bookings?

    Cheers

    • Staff
      Shirley | May 14, 2014

      Hi Phillip,

      Thanks for your question.

      On the Etihad website its states that “as an Etihad Guest Member you will earn miles every time you fly with Etihad Airways. To ensure that you receive your miles when travelling with Etihad Airways please do not forget to quote your Etihad Guest Number when booking your flight.”

      Earning tier miles actually depend on your flight class; you’ll need to fly Coral Economy Class, Pearl Business Class or Diamond First class to earn tier miles.

      Hope this helps,
      Shirley

  19. Default Gravatar
    Peter | May 9, 2014

    Hi,
    My question is about the number of Etihad Tier segments earned. Specifically, on EY470 flight from AUH to BNE that stops in SIN. Is AUH-SIN one segment and, the follow-on SIN-BNE leg considered another, additional segment by Eithad Guest?

    Related< would 2 separate boarding passes be issued for a Guest booked AUH-BNE?

    • Staff
      Shirley | May 9, 2014

      Hi Peter,

      Thanks for your question.

      Generally if you have a stopover during your flight you get two boarding passes. Your earning ratio depends on the number of miles travelled, rather than the number of segments.

      Your earning ratio will depend on your class fare. I’ve emailed you a page with more information.

      Cheers,
      Shirley

  20. Default Gravatar
    Robert | May 2, 2014

    I have an American Express Platinum Card (full Platinum card with a $1,200 p.a. fee)which has approx. 250,000 points on it.
    I wish to transfer to my wife’s Etihad Guest account 150,000 points from my Amex Platinum card, and to use those points to upgrade us from Business Class to First Class on the Sydney to Abu Dhabi leg of our return flight to London in two weeks.
    How do I do this, please?
    For your information, it is because my wife and I are unable to obtain seating together on this leg that causes this request.

    • Staff
      Elizabeth | May 5, 2014

      Hi Robert,

      Thanks for the question.

      Unfortunately, you are unable to transfer your points into any frequent flyer account that is not held in your name. However, as a platinum card holder you have access to the American Express Platinum Travel Service, who may be able to suggest some options for you if you give them a call.

      I hope you’ll be able to work out your travel plans.

      Thanks,

      Elizabeth

  21. Default Gravatar
    linda | April 24, 2014

    Hi I dont understand the head of membership…we want to pool our points for any of us to use them.
    We have 4 in our family with different names and traveling around the world. No sure what’s the best level to apply for leaving in Brisbane to fly via abu Dab to ny and the back via London Paris abu dab I Singapore and Brisbane.

    • Staff
      Shirley | April 24, 2014

      Hi Linda,

      Thanks for your question.

      On the Etihad Guest website it states that, “By nominating a Family Head, you can create a Family Membership and choose up to eight Family Guests to join you.

      When any member of your Family Membership travels with us or one of our partner airlines, 100% of the Etihad Guest Miles earned by the Family Guest will be transferred to the Family Head’s account, along with any bonus miles earned. You don’t need to travel together to accrue all the benefits of Family Membership.

      Family Guests enrolled in a Family Membership continue to receive 100% of the Etihad Guest Tier Miles* they earn and carry on receiving all their personal tier benefits – so they’ll also be eligible for promotion to Etihad Guest Silver and Etihad Guest Gold, and all the benefits of membership of these exclusive premium tiers.”

      In terms of status tiers, you’ll need to earn enough status credits to be able to move through the levels.

      Cheers,
      Shirley

  22. Default Gravatar
    Ilne | April 10, 2014

    Please send me the link to join the Guest program.

    • Staff
      Shirley | April 10, 2014

      Hi IIne,

      Please check your inbox.

      Cheers,
      Shirley

  23. Default Gravatar
    John | April 7, 2014

    can you transfer Virgin Velocity points to Etihad Guest points? if so whats the rate?

    • Staff
      Marc | April 7, 2014

      Hi John,
      thanks for the question.

      You can’t transfer points in one frequent flyer program to another. Some cards allow you to earn generic bank rewards points which can then be swapped for Guest miles, so I’d compare the cards on this page.

      I hope this helps,
      Marc.

  24. Default Gravatar
    John | April 7, 2014

    Whats the best card to receive or be able to transfer to etihad guest points?

  25. Default Gravatar
    avril | April 1, 2014

    I hold a gold card. Do I have to wait in the queue when I am on an economy flight or can I go through the fast track?

    • Staff
      Marc | April 2, 2014

      Hi Avril,
      thanks for the question.

      Gold members can use the Peal Business class counter when checking in regardless of which class you’re travelling in. Just remember to show your membership card at check-in.

      I hope this helps,
      Marc.

  26. Default Gravatar
    dmacca | March 23, 2014

    Can you swap Eithad miles into the Velocity rewards scheme?

    • Staff
      Marc | March 24, 2014

      Hi dmacca,
      thanks for the question.

      Unfortunately you cannot exchange points in one frequent flyer program to points in another.

      I hope this helps,
      Marc.

  27. Default Gravatar
    Mila | March 9, 2014

    I don’t know how to join guest list?

    • Staff
      Elizabeth | March 10, 2014

      Hi Mila,

      Thanks for the comment.

      You can apply to the Etihad Guest program on their website. I have emailed you the link.

      Hope this helps.

      Elizabeth

  28. Default Gravatar
    iba | February 15, 2014

    If I join family nembership of etihad and I nominate myself as head.i can benefit from my family members miles but can I transfer miles to other nominated family member. Plus can we change the nominated head later if we want to?

    • Staff
      Marc | February 19, 2014

      Hi iba,
      thanks for the question.

      The family membership puts all miles into a shared account which can be shared by all, removing the need to transfer between members. Unfortunately you can’t change the nominated head after establishing it.

      I hope this helps,
      Marc.

  29. Default Gravatar
    Jan | January 19, 2014

    Can you tell me how I became a freequent flyer from Etihad. I have old boardingpasses from my last flight from Amsterdam via Abu Dhabi to Kathmandu vv

    26 Februiari I fly again with Etihad to Kathmandu. Please inform me. Also in October 2014 I hope to fly again to Kathmandu. What can I do?

    • Staff
      Shirley | January 20, 2014

      Hi Jan,

      Thanks for your comment.

      You can join the Etihad Guest program online, I’ve emailed you the link.

      Cheers,
      Shirley

    • Default Gravatar
      Indranii,kalaichandran | February 23, 2014

      Please send me the link to register with frequent -flyer/etihad-guest

    • Staff
      Shirley | February 24, 2014

      Hi Indranii,

      Thanks for your comment.

      I’ve emailed you the link, please check your inbox.

      Cheers,
      Shirley

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