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Commonwealth Bank Travel Money Card Review

Posted September 19th, 2013 and last modified June 23rd, 2014

Commonwealth Bank Travel Money Card review

Designed for convenience, the Commonwealth Bank’s (CBA) travel money card allows you to load up to thirteen currencies onto the card at a time. You’ll need to manage these foreign currencies to make sure you have enough funds to complete a transaction in whichever country you're in. And there’s no charge to convert a preloaded foreign currency into another currency, and this can be done through the CBA travel money online banking platform.

A nice point about this card is that it allows you to preload Vietnamese Dong (VND), Chinese Renminbi (CNY) and Emirati Dirham (AED). Vietnam is a major holiday destination for Australians, and currently, this is the only card in the market that allows you to preload VND. This card is also a worthy option for Australians looking to explore the popular holiday desintaitons Dubai and Abu Dhabi.

What currencies can I load onto the card?

Australian Dollars (AUD) United States Dollars (USD) British Pounds (GBP) Euros (EUR) New Zealand Dollars (NZD) Canadian Dollars (CAD)
Japanese Yen (JPY) Singapore Dollars (SGD) Hong Kong Dollars (HKD) Thai Baht (THB) Vietnamese Dong (VND) Chinese Renminbi (CNY)
Emirati Dirham (AED)          

Using the card

You can purchase the card either at a branch or through NetBank. If you buy the card through NetBank, you will need to activate it and set a PIN before you can start using it.

This card can be used everywhere MasterCard is accepted. Because you’re using the MasterCard network, even though it’s a prepaid card and you’re using your own money - press ‘credit’ when you make a purchase or withdraw money from the ATM.



Fees and limits

ATM fees

ATM fees are charged both by the travel card provider and by the ATM owner. ATM charges depend on the currency you’re withdrawing. ATM fees are charged at the time of the transaction and are as follows:

AUD3.50 USD2.50 GBP2.00 EUR2.20 NZD3.50 CAD3.00 JPY220 SGD3.50 HKD17 THB80.00
VND50000 CNY15.00 AED10.00              

Reloading

You can reload your card in branch or at a customer service centre, but these two methods are pretty much useless when you’re abroad. BPAY is the other reload method. There’s a 1% fee each time you reload, but unlike other products there’s no initial load fee.

Default currency order
  1. United States Dollars (USD)
  2. Euros (EUR)
  3. Great British Pounds (GBP)
  4. Australian Dollars (AUD)
  5. Japanese Yen (JPY)
  6. New Zealand Dollars (NZD)
  7. Hong Kong Dollars (HKD)
  8. Canadian Dollars (CAD)
  9. Singapore Dollars (SGD)
  10. Thai Baht (THB)
  11. Vietnamese Dong (VND)
  12. Chinese Renminbi (CNY)
  13. Emirati Dirham (AED)

Currency orders

Most travel cards have a default order of which currencies are used first in certain circumstances. You’ll need to be aware of the currency order when you top up your card using BPAY. You can change the currency order at any time, but if you don’t, funds will automatically go into the first wallet in the ‘default currency order’, and then the next and so on. This presents problems if you spend in a currency wallet with nothing in it. Funds will automatically be transferred from the next wallet. However, unlike other card providers, CBA do not charge a foreign currency conversion fee when this happens. Their website says that, ‘The rate applicable to the conversion is the retail foreign exchange rate at the time of the conversion’. Banks get the ‘retail rate’ by adding a margin to the ‘interbank rate’.

Limits

You can load between $1 and $100,000 onto the card and you can have a maximum balance of $100,000 at any one time. There are no daily limits on the number of ATM transactions you can make but you can only withdraw up to $2,500 from an ATM in a 24 hour period. It’s a similar situation with EFTPOS transactions. There are no daily limits on the number of transactions you can make; however, the value of EFTPOS / POS transactions is capped at $7,500 per day.


Travel card fee waiver

If you are a Commonwealth Bank Low Fee Gold MasterCard or Low Rate Gold MasterCard cardholder and you apply for the Commonwealth Bank Travel Card.

Present your existing Commonwealth Bank credit card in-store and pay no Commonwealth Bank Travel Card issue fee.



Frequently asked questions

What is ‘Travel Money Online’?

This is the Commonwealth Bank’s online travel money portal. It allows you to manage your travel money card online. You can do things like check the current balance of your currency wallets, view your transaction history, change your PIN and transfer money between currencies. You can not manage your Commonwealth Bank Travel Card from NetBank.

What happens if I lose my card?

These cards come with a backup in the case the first card is lost or stolen. If you lose your primary card, contact CBA on (61+) 1300 660 700 (open 24 hours a day 7 days a week) and they will block the lost or stolen card and activate the backup card, you can continue to use the backup card as normal.

If both cards are lost or stolen, you can arrange for replacement cards to be sent out to you. There is a fee of $15 when you request that replacement cards be issued. This is debited from the funds in your account. Provided that you have not changed the default currency order, the currency which is highest in the currency order will be debited when you order a replacement card. You can also access the cash in your account through the MasterCard Emergency Cash Advance program.

How do I redeem remaining funds on my travel money card when I return home?

If you have funds remaining on your card when you return home, you have a couple of options for getting the money off your card.

You can withdraw the funds from a Commonwealth Bank ATM in Australia for no charge or you can use the card to make over the counter purchases. If you don’t have money in your Australian currency wallet, a currency conversion fee of 2% will apply.

You can also transfer funds back to Australian dollars by calling the CBA customer service centre on (+61) 1300 660 700 or by visiting the CBA travel money online portal. You can also close your card redeem the funds on the card by dropping into a CBA branch.

What can I do if my Commonwealth Bank Travel Money Card is not working at the ATM?

If your travel money card is not working at the ATM, double check the following things:

  • The ATM accepts MasterCard cards.
  • You have the correct PIN and you’re not using the 6-digit registration code - if you enter an incorrect PIN three times in a row, your card will be locked.
  • That you have activated the card.
  • You’re not trying to withdraw more than your available balance, or that you haven’t exceeded your transaction limits for the day.

What happens when my card expires?

Each card has an expiry date. If you have $100 or more on the card, you will be notified by the bank that your travel money card is about to expire one month before the expire date. If you do not redeem the funds prior to the card’s expiry, any funds left on the card will be lost.


Join in the Forum Discussion on:

The CBA Travel Card

Travel money card comparison

Rates last updated October 3rd, 2014
Available Currencies ATM Withdrawal Fee Reload Fee Initial Load Fee
Qantas Card with Qantas Cash
Qantas Card with Qantas Cash
AUD, USD, GBP, EUR, THB, NZD, SGD, HKD, CAD, JPY, AED AUD 1.95, CAD 2.00, EUR 1.50, GBP 1.25, HKD 15.00, JPY 160, NZD 2.50, SGD 2.50, USD 1.95, THB 70.00, AED 6.50 $0 $0 Go to site More info
OzForex Travel Card
OzForex Travel Card
AUD, USD, EUR, GBP, NZD, HKD, SGD, CAD, JPY AUD 2.95, CAD 2.95, EUR 2.00, GBP 2.00, HKD 15.00, JPY 210, NZD 4.25, SGD 3.50, USD 2.25 $0 $15 Go to site More info
Multi Currency - Cash Passport
Multi Currency - Cash Passport
AUD, USD, EUR, GBP,NZD, THB, CAD, HKD, JPY, SGD $0 for International ATM withdrawal and 2.95% of the amount withdrawn in Australia $5 $5 Go to site More info
Travelex Travel Card
Travelex Travel Card
AUD, CAD, EUR, GBP, HKD, JPY, NZD, SGD, USD Travelex does not charge an ATM withdrawal fee when you use your Travelex Multi-currency Cash Passport to withdraw currencies that are loaded on the card at overseas ATMs where MasterCard is accepted. The greater of 1.1% of the initial load / reload amount or AU$15.00 $0 Go to site More info
Rates last updated October 3rd, 2014
Currency Conversion Fee Monthly Inactivity Fee Multiple Currencies on One Card? Maximum Load Amount
Qantas Card with Qantas Cash
Qantas Card with Qantas Cash
3% $0 Yes $20,000 Go to site More info
OzForex Travel Card
OzForex Travel Card
3% $0 Yes $25,000 Go to site More info
Multi Currency - Cash Passport
Multi Currency - Cash Passport
5.95% $4 Yes $100,000 Go to site More info
Travelex Travel Card
Travelex Travel Card
5.95% $ No Go to site More info
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168 Responses to Commonwealth Bank Travel Money Card Review

  1. Default Gravatar
    Carmel | September 15, 2014

    Can I load euros on a travel card paying with euros, not paying with Aus dollars.

    • Staff
      Isaiah | September 15, 2014

      Hi Carmel,

      Thanks for your question.

      Unfortunately the purchase and reloads of the Commonwealth Bank Travel Money Card require to be loaded and reloaded in Australian Dollars only.

      From here the value of the loaded Australian dollars can be converted into your nominated currencies.

      Hope this helps,
      Isaiah

  2. Default Gravatar
    Myff | September 9, 2014

    I have used travel card MasterCard as a method for hotels to hold money as deposit. There does not seem to be a refund on my statements once my stay was completed. Can money be reimbursed onto the card? If not how scan we get money back?!!!!! So frustrating

    • Staff
      Shirley | September 9, 2014

      Hi Myff,

      Thanks for your question.

      In the terms and conditions it states that, “you must ensure that the merchant cancels the original authorisation. Do not provide your Travel Money card as guarantee if you do not wish to reduce the available balance of your own money on the card.”

      I’d recommend that you get in touch with the merchant/hotel to ensure that they’ve cancelled the preauthorisation. If the funds aren’t appearing on your card, please get in touch with the CommBank Travel Money Customer Service centre to discuss other redemption options.

      All the best,
      Shirley

  3. Default Gravatar
    Nick | September 6, 2014

    Hi,
    I’ve purchased my travel card at a branch and put some money on it whilst i was in there, and I have attempted to do some more at home. I attempted to transef from my everyday access account on my normal card to my travel card account and the money isn’t in my travel card account when i check it online. Can you help?

    • Staff
      Shirley | September 8, 2014

      Hi Nick,

      Thanks for your question.

      Please allow up to three business days for the funds to appear in your travel card. If, after this period the funds haven’t appeared, please get in touch with CommBank.

      It might be a good idea to confirm that you’ve entered in the details correctly for your travel card.

      Cheers,
      Shirley

  4. Default Gravatar
    Katie | September 3, 2014

    Hi,

    I am travelling to the USA in a week and have purchased the Commonwealth travel card and have already loaded it with US$. I have been reading ALOT of reviews about people having trouble withdrawing from ATMS and that it does not accept the card..most of them using the card at bank of america…are you able to tell me what are the best ATM banks to use over there as this has me a little worried as I will not be able to withdraw my money….I really don’t wanna be on the phone to your customer service team throughout my entire trip. thanks

    • Staff
      Shirley | September 5, 2014

      Hi Katie,

      Thanks for your question.

      Just to clarify, you’ve come through to finder.com.au, an online comparison service. We don’t handle any personal information for CBA.

      CBA has a few international partners; ASB, Nordea and Societe Generale. Using their ATMs will probably improve your chances of acceptance. I’d also recommend that you get in touch with CBA before you leave, to request a list of ATMs/banks for you to withdraw your money.

      All the best,
      Shirley

  5. Default Gravatar
    Sam | August 24, 2014

    If I use the travel card in South America where none of the 13 available currencies can be used. Does it just take money from my Australia dollars and only charge me the A$3.50 for atm withdrawal. For example if I wanted to use the travel card in Peru, and withdraw 700 soles (the maximum here at all ATMs), would the bank just charge me 3.50 dollars for the withdrawal and just convert the Australian dollars into soles. Thanks

    • Staff
      Elizabeth | August 25, 2014

      Hi Sam,

      Thanks for your question.

      This is correct. The currency loaded onto the card is the currency you will be charged to withdraw money from ATMs, and, according to Commonwealth Bank, “You don’t need to have the money of the country you’re travelling to loaded into the card—the Travel Money Card will work worldwide.” We also have a page on Travel Money in South America that may be worth a read before you travel.

      Hope this has helped.

      Thanks,

      Elizabeth

  6. Default Gravatar
    BM | August 9, 2014

    Hi,

    I have a relative who has been travelling throughout the US.

    He booked hotels and they used his Travel Money card to ‘hold’ money like a deposit. Now they are trying to refund them and the card won’t recognise it so they have lost lots of money!!

    What can you recommend?

    Thanks!

    • Staff
      Shirley | August 11, 2014

      Hi BM,

      Thanks for your question and we’re sorry to hear about your situation.

      For any direct account problems and enquiries, please call the Travel Money Customer Service Centre. They may be able to provide an alternative solution for you.

      Cheers,
      Shirley

  7. Default Gravatar
    AL | August 6, 2014

    I believe my card has a CHIP that records my PIN. However I haven’t had a single merchant in England that has been able to accept my card without a signature. Is there something that can be done. I would much prefer a PIN. ps no problem at ATMs.

    • Staff
      Shirley | August 6, 2014

      Hi AL,

      Usually its the merchant, retailer, or country that decides what the main method of payment is.

      It could be that signatures are popular in the UK, and so all the retailers have adapted to that system.

      For future transactions, you can request to the retailer that you’d prefer to use a PIN and so they can process this for you.

      Cheers,
      Shirley

    • Default Gravatar
      | August 7, 2014

      To the contrary. Every merchant has been surprised that a signature is demanded by this card. The verification procedure is NOT decided by the merchant… the card itself insists on a signature.

    • Staff
      Shirley | August 7, 2014

      Hi AL,

      That’s really interesting, have you set up your PIN with this card when you activated it?

      Thanks,
      Shirley

    • Default Gravatar
      | August 7, 2014

      Yes. The PIN I chose works fine in ATMs.

    • Staff
      Shirley | August 8, 2014

      Hi AL,

      In that case I think it might be best to speak to the customer service team at Commonwealth Bank Travel Money, they should be able to give a more informed answer.

      All the best,
      Shirley

  8. Default Gravatar
    Chiara | August 2, 2014

    Hi,
    I have a travel card, at the moment I’m in South America in Brazil, I ve try a few times to get money out from an ATM but it doesn’t works. Works only when I pay by electronic machine on shops, restaurant .. What should I do? Thanks
    Chiara

    • Staff
      Shirley | August 4, 2014

      Hi Chiara,

      I’ve taken the following from the Commonwealth Bank website;

      “If you are overseas and your card doesn’t work at a particular merchant or ATM, please check that:
      -You are using the correct PIN. If you purchased your card in branch you would have received a 4-digit PIN below each card in the Travel Money pack. If you purchased your card via NetBank, you will need to active and set up a PIN for each card. Please check you are using the correct PIN with the correct card.
      -The number you input is your 4-digit PIN. Please ensure you aren’t using your 6-digit Registration Code which you chose when you purchased your Travel Money Card. This code is to log on to Travel Money Online and Customer Service Centre.
      -Your card has been activated. If you purchased your card in branch your card will be automatically activated generally within 3 hours. If you purchased your card via NetBank or it is a replacement card you will need to activate and set up a 4-digit PIN for each card.
      -You are using a MasterCard ATM. If it is not a MasterCard ATM the card will not work. Please check that the MasterCard logo is visible, and try another ATM. Go to the MasterCard website to find ATMs worldwide.
      -You are not trying to withdraw more than your available balance, or exceeding the ATM withdrawal limit as set by the local ATM provider.”

      If you have checked all of these things and the card is still not working, please contact the Travel Money Centre.

      Cheers,
      Shirley

  9. Default Gravatar
    Andy | July 22, 2014

    Hey,
    Just wondering does the card have any currency conversion fees and also what is the current exchange rate from Aus to Euro dollars on the card?

    Cheers,
    Andy

    • Staff
      Shirley | July 23, 2014

      Hi Andy,

      Thanks for your question.

      This card doesn’t charge currency conversion fees.

      Please use Commonwealth Bank’s Foreign Exchange Calculator for up to date exchange rates, I’ve emailed you the link.

      Cheers,
      Shirley

  10. Default Gravatar
    R | July 22, 2014

    How do l check my balance?

    • Staff
      Shirley | July 23, 2014

      Hi R Thynne,

      Thanks for your question.

      Please refer to my response to Nonnie below.

      Cheers,
      Shirley

  11. Default Gravatar
    Kobi | July 14, 2014

    I’m currently in America and I have a commonwealth bank travel money card. I want to know if I can transfer the remaining money from my Tavel card to my comm bank savings account?

    Thanks

    • Staff
      Shirley | July 14, 2014

      Hi Kobi,

      Thanks for your question.

      On the CBA website it states that, “You can close your card by going to your nearest Commonwealth Bank branch and we will transfer your remaining funds to the name to your nominated account of the financial institution you choose. You will be required to provide the name of the financial institution, BSB, account number and account name of your nominated account when you close your card.”

      Cheers,
      Shirley

    • Default Gravatar
      Kobi | July 14, 2014

      Sorry, I’m in America. I can’t get to a branch. Can i do this from overseas

    • Staff
      Shirley | July 15, 2014

      Hi Kobi,

      Thanks for your question.

      It is still possible to do this overseas, but you’ll need to call the Travel Money Centre directly to organise for your funds to be transferred.

      Cheers,
      Shirley

  12. Default Gravatar
    Jo | July 11, 2014

    Hi There,

    I will be using the CBA moneycard in UK, France, Italy, Austria & Germany. Do any of these countries not support pin numbers? Or does it depend on the establishment as to whether they have pin facilities? Just dont want to be relying on signatures in case of card theft!

    Cheers
    Jo

    • Staff
      Shirley | July 14, 2014

      Hi Jo,

      Thanks for your question.

      This usually depends on whether your card has the CHIP. Generally if it has the CHIP, it prompts you for the four-digit PIN number that needs to correspond to the CHIP embedded in your card.

      It also depends on the merchant as well, whether they accept PIN or Signature.

      If you’re worried about security, it would be handy to have the Travel Money Customer Service Centre number on hand to call immediately if you do lose your card, so you can lock your account and a back-up may be sent to you.

      Cheers,
      Shirley

  13. Default Gravatar
    teresa | July 11, 2014

    if I have been locked out when going online to check balance because of incorrect password does this mean my pin will not work

    • Staff
      Shirley | July 11, 2014

      Hi Teresa,

      Thanks for your question.

      Your PIN should still be working. Please be mindful that you’ll need access to Travel Money online to reload your card and change PINs.

      Cheers,
      Shirley

      Please contact the CBA Travel Money customer service centre

  14. Default Gravatar
    liz | July 8, 2014

    I used my travel card to pay for meal, after entering amounts girl brought machine over for my pin nos.when handing me the reciept she advd the conversation rate in aus dollars. there and then I sadvised I didn’t want money converted to dollars she advd was only letting me know cost and would be charged in GBP …..checking my travel TRANSACTIONS this appears not so, I have been charged in AUS Dollars and a conversion charge….do I have any recourse with the restaurent

    • Staff
      Shirley | July 9, 2014

      Hi Liz,

      Thanks for your question.

      You may be able to raise a dispute for this transaction. I’ve emailed you the form you need to complete.

      Cheers,
      Shirley

  15. Default Gravatar
    jeremy | July 6, 2014

    Hi there,

    If I am an Anz customer but use the Commonwealth travel card, I assume the best way to reload my travel card is to bpay from my Anz account to the travel card?

    Jeremy

    • Staff
      Shirley | July 7, 2014

      Hi Jeremy,

      Thanks for your question.

      BPAY would probably best the most convenient as you can do it online. You can also load money through a Commonwealth Branch.

      Cheers,
      Shirley

  16. Default Gravatar
    Daniel | June 27, 2014

    There is a 1% fee for loading money onto the card, but is there an additional fee for changing currencies once the money has been loaded? If i want to swap money from pounds to euros will i be charged for that?

    • Staff
      Shirley | June 30, 2014

      Hi Daniel,

      Thanks for your question.

      When you request to transfer funds from one currency to another on the same card, there is no fee.

      Cheers,
      Shirley

  17. Default Gravatar
    Ian | June 27, 2014

    Hello,

    I was just wondering if I can transfer money back into my Commonwealth Savings Account from my travel money cards. And if so how do I do it?

    Thanks

    • Staff
      Shirley | June 27, 2014

      Hi Ian,

      Thanks for your question.

      It depends on which travel card you’re currently holding. Usually you can request this from the provider of your travel money cards over the phone or in writing.

      Speaking to them directly can confirm this for you.

      Cheers,
      Shirley

  18. Default Gravatar
    Gam | June 25, 2014

    This question is sound silly but what will be your recommendation among three different company 1.Multi Currency-cash passport 2. OzForex Travel Card and Commonwealth travel card? Can you explain advantage and disadvantage among these three please. I would appreciate your answer. thanks

    • Staff
      Shirley | June 27, 2014

      Hi Gam,

      Thanks for your question.

      Unfortunately we cannot recommend one card over another. Please see our travel money page for a comparison of the three cards you have mentioned.

      To our knowledge the OzForex card apparently has the most competitive exchange rates, whereas the Commonwealth Travel Card charges less fees. You’ll need to take into consideration what destination you’re travelling to, and see what travel money options are suitable for that destination.

      Cheers,
      Shirley

  19. Default Gravatar
    Judy | June 17, 2014

    When u load your card with Aussie dollars are you charged a transaction fee and conversion fee / commission at an overseas ATM on each and every withdrawal

    • Staff
      Elizabeth | June 17, 2014

      Hi Judy,

      Thanks for your question.

      When you load your card with Australian dollars you will not be charged a conversion fee when you withdraw cash at an overseas at an ATM if you do not convert your money beforehand. You will, however, have to pay ATM fees to withdraw cash regardless of what currency is loaded onto your card.

      Hope this has helped.

      Thanks,

      Elizabeth

  20. Default Gravatar
    Greg | June 7, 2014

    How on Earth can you come up with a figure of 80 baht withdrawal fee for Thailand? In about 70 transactions I’ve never been charged less than 150 baht and usually 180. One bank, Kasikorn, always switches money into Aud and charges around 900 baht per withdrawal. Cheers,Greg

  21. Default Gravatar
    robin | June 7, 2014

    What is the advantage of loading the Comm card into international currencies rather than just loading into aus dollars? My understanding is the ATM machine in country of travel will convert withdrawal amount using daily exchange rate.

    • Staff
      Shirley | June 10, 2014

      Hi Robin,

      Thanks for your question.

      Preloading funds beforehand allow you to lock in an exchange rate, this could be beneficial depending on the exchange rates at the time. A huge benefit to this card is that there is no currency conversion fee so there is a bit more flexibility in this regard.

      Cheers,
      Shirley

  22. Default Gravatar
    Nuffy | June 7, 2014

    DDo I withdraw my Euros from Travel Money Card bbefore returning to Australia and then cash it iinto Aussie dollars where there is no commission oor do I withdrew it in Euros when I get to Australia?

    • Staff
      Shirley | June 10, 2014

      Hi Nuffy,

      Thanks for your question.

      This is up to you. Commonwealth Bank can also transfer these funds back to you when you return to Australia.

      You can do this by visiting your local branch.

      Cheers,
      Shirley

  23. Default Gravatar
    Helbe | June 5, 2014

    How do I check the remaining balance on my card?

    • Staff
      Shirley | June 6, 2014

      Hi Helbe,

      Thanks for your question.

      You can log on to Travel Money Online if you’ve already registered, call the customer service centre, opt in to receive SMS balances, or check it at an ATM.

      Cheers,
      Shirley

  24. Default Gravatar
    Kyle | June 4, 2014

    What is the best currency to load onto the card if going to Brazil

    • Staff
      Shirley | June 6, 2014

      Hi Kyle,

      Thanks for your question.

      According to Lonely Planet, their currency is the real. I’ve emailed you a link with more information.

      Cheers,
      Shirley

  25. Default Gravatar
    andrea | June 1, 2014

    I need to transfer money from my travel money card to another account: how do i do it?

    • Staff
      Shirley | June 2, 2014

      Hi Andrea,

      Thanks for your question.

      On the Commonwealth Bank website it states that “You can transfer funds that are loaded on your Card to a Commonwealth Bank of Australia transaction account by logging on to Travel Money Online. Simply log in to the full site, navigate to Account Transfer and you will be required to provide the BSB, account number and account name of your nominated account.”

      Cheers,
      Shirley

    • Default Gravatar
      Mrs. | June 2, 2014

      Hi, I want to buy a car in South Africa, I have enough funds in my account. Can I use my card to pay for the car?

    • Staff
      Shirley | June 3, 2014

      Hi Mrs. Harrison,

      Thanks for your question,

      There’s a limit to the amount of funds you can load, withdraw and spend with this card. I’ve emailed you the PDS, please have a look at page 10 for these.

      Cheers,
      Shirley

  26. Default Gravatar
    Alasdair | May 29, 2014

    Which bank’s ATM should I use in Germany and Denmark to keep fees and charges to a minimum. Is this information available on the CBA website? I have spent a lot of time trying to find this reasonably straightforward question. It has been rather frustrating. Hopefully you can help.

    • Staff
      Shirley | May 30, 2014

      Hi Alasdair,

      Thanks for your question.

      Unfortunately there are no ATMs outside of Australia that allow free cash withdrawals with the Commonwealth Bank Travel Card.
      In terms of minimal fees, this is also very hard to say as each ATM operator charges their own fees. Sorry that we couldn’t be much of a help.

      Cheers,
      Shirley

  27. Default Gravatar
    Sarah | May 29, 2014

    Hi, sorry if this is an obvious question or has already been covered. I am traveling in North America (Canada and the US) and I’m wondering if paying via EFTPOS with the travel money card attracts a fee of any sort?
    So would I be better off carrying very little cash and simply putting everything on card?

    Thanks in advance (and thanks for your comprehensive guides!)

    • Staff
      Shirley | May 30, 2014

      Hi Sarah,

      Thanks for your question.

      Each travel money card charges its own set of fees, so it’s important to check the terms and conditions beforehand. For example, the Commonwealth Bank Travel Money card doesn’t charge you for purchases, but there is a reload fee and card issue fee.

      You’ll need to consider the pros and carrying little cash, while it may be safer it could be a problem when there’s a lack of ATMs or EFTPOS facilities around. We have a travel guide on the US and Canada, these can give you an idea of what facilities are around.

      Cheers,
      Shirley

  28. Default Gravatar
    Angela | May 16, 2014

    I also have another question regarding ATM fees. Are you only charged the fee listed above when using an atm. What does it mean that atm fees are charged by both the card provider and the atm owner. eg if i was to withdraw 50 euros would i simpley be charged 2.20 euros for the transaction?

    • Staff
      Elizabeth | May 19, 2014

      Hi Angela,

      Sometimes ATM operators charge their own fees when you withdraw money, such as it is with ATMs in Australia. So when you withdraw cash from an ATM you need to keep in mind that you will be charged by Commonwealth Bank (the fees listed for that country), as well as any fee charged by the individual operator.

      Thanks,

      Elizabeth

  29. Default Gravatar
    Angela | May 16, 2014

    if I only have australian dollars on my commonwealth bank travel card and i am using it purchase something in euros does is automatically convert to euros with no conversion fee. I do not understand the currency order information on this card. Can you make it simple for me to understand the order and wallet thing please

    • Staff
      Elizabeth | May 19, 2014

      Hi Angela,

      Thanks for your question.

      You do not need to have any specific currency loaded onto your card in order to use it. If you only have Australian dollars on your card and you make a purchase in Euros, then the card will automatically convert your Aus dollars into Euros and you will not be charged a fee. The advantage of pre-loading funds in the correct currency on your card is that you’re able to lock in an exchange rate.

      You should also keep in mind that there is a ‘default’ order of currencies that will be applied to currency conversions if you have multiple currencies on your card. So if you are paying for something in Euros, the card will automatically use the Euros that are loaded onto your card. Or if you only have Australian dollars on your card, there is no order to worry about.

      Although, there are a few times when this order does matter, such as if you have insufficient money in one particular currency, then the card will use the highest available currency on your default order to convert. So you won’t have problems making the purchase, but it just might mean you won’t get the best exchange rate.

      The currency order can be a bit confusing, but just remember you can change the currency order on your account online.

      Hope this has helped.

      Thanks,

      Elizabeth

  30. Default Gravatar
    Ken | May 11, 2014

    Travel money card will not accept my password to check my account, I have tried to get a. we one but it keeps going back to my log on details.
    I need to sort this as I am in the UK and need my info
    Thanks

    • Staff
      Matt | May 13, 2014

      Hi Ken,

      Thanks for your comment and sorry to hear you are having issues.

      Your best bet in this case would be to contact the CBA directly. They offer a live chat system on their web site that you can use from overseas in the UK.

      Thanks and good luck!

      Cheers
      Matt

    • Staff
      Elizabeth | May 13, 2014

      Hi Ken,

      You will need to contact the Commonwealth Bank to sort this out directly. They have a branch in London that you can visit or get in contact with, or you can talk to them online via their website or over the phone.

      I hope this has helped.

      Thanks,

      Elizabeth

  31. Default Gravatar
    Sare | May 8, 2014

    I was charged a deposit at a hotel in Dubai of 140$ from my travel money card. How can I get the refund in my travel money card? As far as I know it cannot be paid by other accounts.

    • Staff
      Shirley | May 9, 2014

      Hi Sare,

      Thanks for your question.

      The refund should be deposited back into your Commonwealth Travel Money Card and will appear under ‘available funds’. Please allow a few business days for this transaction to appear.

      Cheers,
      Shirley

  32. Default Gravatar
    Anamika | May 2, 2014

    I am going to USA for a short trip to do some research work. I will need some money to pay in cash to the accommodation an remaining I will be spending most of the time cash. But I still don’t just want to rely on cash. It is saying on commonwealth travel card that I have to pay 2.50 to withdraw cash. What does that mean? say I am withdrawing 500 US dollars then how much money it will charge to me.

    • Staff
      Elizabeth | May 5, 2014

      Hi Anamika,

      Thanks for the question.

      Each time you withdraw cash from an ATM in America you will be charged 2.50, regardless of how much you withdraw. So whether you withdraw $50 0r $500 you will be charged the same amount. Keep in mind that you may also be charged an additional fee from the ATM you are withdrawing from.

      Hope this has helped, and enjoy your research trip.

      Thanks,

      Elizabeth

  33. Default Gravatar
    Johanna | April 19, 2014

    What happens if I am not a Commonwealth Bank customer and I would like a Commonwealth Bank Travel Card

    • Staff
      Marc | April 22, 2014

      Hi Johanna,
      thanks for the question.

      You can still apply for this card, but you must do so at a branch. You must also bring one identification document with a photograph such as a passport or drivers licence, and two without a photograph, such as a birth certificate and a tax notice.

      I hope this helps,
      Marc.

  34. Default Gravatar
    Peter | April 12, 2014

    whatever method one uses to load the card is a 1% charge always applicable. I was told once that if you reload the travel money card using a diamond credit card the fee is waived. Is this correct? and if you reload from a CBA account and also have diamond credit card is the fee applicable? It just seems very expensive that when reloading you get a rate much lower than the official and also have to pay a 1%fee.

    • Staff
      Marc | April 14, 2014

      Hi Peter,
      thanks for the question.

      This fee is always charged regardless of how the card is reloaded. You might want to compare the other travel cards in the market, as not all of them charge a reload fee.

      I hope this helps,
      Marc.

  35. Default Gravatar
    Sam | April 11, 2014

    Is there any way I can reload my travel money card with out a net code SMS as I am currently overseas and cannot revive it ?

    • Staff
      Shirley | April 11, 2014

      Hi Sam,

      Thanks for your question.

      You may want to try registering for NetCode token so you can still transfer funds online.

      Cheers,
      Shirley

  36. Default Gravatar
    | March 31, 2014

    I am currently in Thailand and about to head to Europe. I planned on loading further currency onto my card whilst overseas however to use the BPay method, I need to use a NetCode pass. Unfortunately, I have locked my Australian phone so as not to incur high charges (I’m using it as a wireless device) ((the HTC One does not open without a special tool, which is not commercially available)). Therefore, I have been unable to place further funds into my account.

    1) Can I bypass the NetCode?
    2) Can someone from Australia top up my card?

    Thanks :)

    • Staff
      Marc | April 1, 2014

      Hi Rob,
      thanks for the question.

      You can temporarily disable the Netcode by calling the Commonwealth Bank up. This means you can carry out transfers yourself. If this isn’t possible you might want to get a family member to call up on your behalf, although the bank may require to speak to the primary account holder.

      I hope this helps,
      Marc.

  37. Default Gravatar
    2096ryan | March 30, 2014

    I will be travelling throughout Central and South America with the commonwealth travel card, and am curious as to which currency I should load onto the card – usd or aud? Seeing as the card does not allow us to load in these currencies, will I incur high transaction costs when withdrawing money from ATMs in these countries ?

    • Staff
      Marc | March 31, 2014

      Hi 2096ryan,
      thanks for the question.

      This card doesn’t charge foreign transaction account fees even if the currency you’re spending in isn’t loaded onto the card. You will still pay the ATM fees mentioned on this page. Unfortunately I can’t recommend which currency to load onto this account, so I’d recommend speaking to someone who has travelled to the same destinations as you have to find out what worked for them.

      Sorry I couldn’t be of more help,
      Marc.

    • Default Gravatar
      Aaron | May 20, 2014

      hey 2096ryan,

      i am about to do the same travel as you – did you work out the best currency to load up? i think my girlfriend and i will just load up the US dollars – not much of a reason only that it always handy to have us dollars? keen to hear your advice?

    • Staff
      Elizabeth | May 20, 2014

      Hi Aaron,

      You can chat with fellow travellers about travel money advice and tips in our forum, as well.

      Cheers,

      Elizabeth

  38. Default Gravatar
    Verney | March 30, 2014

    Can any cash card available in Australia be loaded with Turkish Lira

    • Staff
      Marc | March 31, 2014

      Hi Verney,
      thanks for the question.

      Unfortunately there are no cards I know of at the moment which allow you to load Turkish Lira onto them, although there are many cards which won’t charge foreign transaction fees even if the currency isn’t loaded onto it.

      I hope this helps,
      Marc.

  39. Default Gravatar
    Bernard | March 27, 2014

    The $AU is quite high at the moment, so I’m tempted to take some interest-earning savings and load up my Travel Card to take advantage of the good exchange rates, prior to my European holiday later this year. Do funds in a CBA Travel Money Account earn interest? Because if they don’t earn competitive rates, I might just as well leave the $$s in an interest earning account.

    • Staff
      Shirley | March 28, 2014

      Hi Bernard,

      Thanks for your question.

      The Commonwealth Bank Travel Card doesn’t earn interest. It just works as a prepaid card that allows you to preload different currencies.

      Cheers,
      Shirley

  40. Default Gravatar
    | March 3, 2014

    I want to increase the daily withdrawal limit.

  41. Default Gravatar
    | March 2, 2014

    what happens if I use this card in Turkey, will it take from US dollars and convert

    • Staff
      Marc | March 3, 2014

      Hi Lynette,
      thanks for the question.

      If you use this card in a currency other than one loaded onto the card it will automatically convert from the first available currency in your currency order. Also, it’s good to note that this card won’t charge foreign transaction fees even if spending with a currency not loaded onto the card.

      Cheers,
      Marc.

  42. Default Gravatar
    | March 2, 2014

    I am in Thailand. I have Thai Bart and AUD on my card but when I use my card at the ATM it will only take my AUD. I am afraid that I will run out of money!! Can you help

    • Staff
      Marc | March 3, 2014

      Hi John,
      thanks for the question.

      This is best asked to CBA directly. They’ll be able to help you work through any issues present with your account.

      Sorry I couldn’t be of more help,
      Marc.

  43. Default Gravatar
    | February 26, 2014

    Can I BPAY from a UK bank account? I originally bought the card in Australia and used my Aus account, but now my money is in my UK account. What’s the best way to reload now?

    • Staff
      Marc | February 27, 2014

      Hi Stephanie,
      thanks for the question.

      Unfortunately all reloads on this card, and indeed most Australian travel cards, must be carried out in Australian dollars. You may have to convert these funds into Australian dollars before loading the onto your card.

      I hope this helps,
      Marc.

  44. Default Gravatar
    Glen | February 21, 2014

    Im traveling to some places that are not included in the supported currencies. I wil have EUR AUS US and SGD on the card. what will happen wheni withdraw cash from an ATM that is a different currency?? Will it be converted from AUD with out fees?

    • Staff
      Marc | February 21, 2014

      Hi Glen,
      thanks for the question.

      If withdrawing cash in a currency other than one loaded onto the card your card will automatically convert it using the first available currency in your currency order. The exchange rate of the day will be used. Note that you will not pay a foreign transaction fee on these withdrawals, but you will pay an ATM withdrawal fee, which will be the local currency equivalent of the ATM fees listed on this page.

      I hope this helps,
      Marc.

  45. Default Gravatar
    Kylie | February 18, 2014

    I am travelling to Thailand and i have just purchased and loaded a travel card with $500 AUD.. Considering is is loaded with Australian Dollars can I still use this in thailand to make cash withdrawals and or purchases?

    • Staff
      Marc | February 18, 2014

      Hi Kylie,
      thanks for the question.

      Even if this card has Australian dollars on it can still be used in Thailand. It’ll be automatically converted into Baht when using it. With the CBA Travel Money Card, you won’t pay foreign transaction fees for this conversion, but if you don’t convert the funds into Baht you’ll pay the exchange rate given by CBA at the time of transaction, rather than a rate you’ve locked in.

      I hope this helps,
      Marc.

  46. Default Gravatar
    Helen | February 16, 2014

    I am traveling to UAE & Germany. I will need a credit card so that we can hire a car in both countries. To operate I usually withdraw cash from ATM periodically & pay In cash as I go. Large purchases I put direct on to my card. I am trying to keep my money conversion & transaction fees to a minimum this time. I am so confused. I am happy to take several cards to meet different purposes. May I ask ur advice in what products listed on this site I shoul specifically look at please. Thank you.

    • Staff
      Marc | February 17, 2014

      Hi Helen,
      thanks for the question.

      I can’t suggest specific products which you should consider, but I will say that travel cards are best not used for accommodation or car hire where a bond is paid and then refunded after your stay. This is because funds can take longer to reappear on your card, meaning you have less to spend while you wait for your funds to come back. You may wish to compare credit cards which have low or waived foreign transaction fees. Some of these cards, such as the Bankwest Platinum cards, have no ATM withdrawal fees.

      If you have any questions about any products don’t hesitate to task.

      I hope this helps,
      Marc.

  47. Default Gravatar
    michael | February 14, 2014

    i want to use a travel card in South Africa but you do not show the rand as an available currency.
    What card should I have?

    • Staff
      Marc | February 14, 2014

      Hi Michael,
      thanks for the question.

      There are no travel cards which currently allow this currency to be loaded onto it. Interestingly, the CBA Travel Money Card will still allow you to load funds onto it and use it to make purchases in a currency not listed, and won’t charge you foreign transaction fees for this. You could also consider a travel-friendly credit or debit card.

      I hope this helps,
      Marc.

  48. Default Gravatar
    Darren | February 14, 2014

    Trying to top up card via Bpay but do not have my normal sim mobile to get the code to allow my top up from my bank accounts. what other way while I’m overseas can I top up my card

    • Staff
      Marc | February 14, 2014

      Hi Darren,
      thanks for the question.

      You can call CBA to have the net code temporarily disabled when travelling, or have it sent to your new travelling number. Alternatively you can use telephone banking to reload the card from an eligible CBA bank account.

      I hope this helps,
      Marc.

  49. Default Gravatar
    Michali | February 13, 2014

    Hello,

    I will be travelling to Central and South America, the travel cards obviously dont support any of those currencies so if i buy US dollars on my card and withdraw into the local curreny what type of fees will i be looking at? Seeing as there is no ATM withdrawl fee for the mulit currency cash passport as opposed to $3.50 per withdrawal on the CBA travel card but the CBA card has no currency exchange fee? What do you think of going with both of those cards, loading US dollars and withdrawing from the cash passport when US dollars are available and the CBA card when local currency is the only option?

    Thanks

    • Staff
      Marc | February 13, 2014

      Hi Michali,
      thanks for the question.

      If your card supports US dollars and you spend in this currency when travelling you will avoid the foreign transaction fee on purchases, so theoretically you’d only be liable to pay ATM withdrawal fees (if your card charged this), and ATM owner fees (if the ATM owner charged them). It’s a great idea to take more than one card with you when travelling, as even if you don’t use one you still have a backup card in case you lose one. I did this when I travelled.

      I hope this helps,
      Marc.

  50. Default Gravatar
    stevekilby | February 7, 2014

    change my password

    • Staff
      Marc | February 10, 2014

      Hi Steve,
      thanks for the question.

      To change the password or PIN for your Commonwealth Bank Travel Money Card you’ll have to contact the Commonwealth Bank directly, or alternatively can log onto your account online.

      I hope this helps,
      Marc.

  51. Default Gravatar
    Juan | January 29, 2014

    Hi there! I have my Debit/Credit card from commonwealth. Before I left Australia, I went to ask for the Travel Money Card and the guy suggested me I did not need it. Now I am going to Brazil. How can I get money from my account? In which banks? Or is just paying? How can I use my card to travel now?

    • Staff
      Marc | January 29, 2014

      Hi Juan,
      thanks for the question.

      You can use your debit and credit card as you usually would. Your account will automatically transfer money into the currency you’ll need. You will pay foreign transaction fees and ATM withdrawal fees when using a regular debit or credit card, so be aware of this.

      I hope this helps,
      Marc.

  52. Default Gravatar
    Daniel | January 28, 2014

    Can I load my card with Australian dollars and use it in Morocco ATM’s will I get Moroccan Dirhams out at the ATM

    • Staff
      Marc | January 29, 2014

      Hi Daniel,
      thanks for the question.

      You can load your card with any of the approved currencies listed on this page. If you then go to make a withdrawal or purchase in Moroccan Dirhams, it’ll automatically convert this from the first available currency set out in your currency order.

      I hope this helps,
      Marc.

  53. Default Gravatar
    Mariejo | January 26, 2014

    Can I use the card in Morocco. It’s loaded with US $.will the ATM convert straight to Moroccan dirhams.
    The email address is valid.

    • Staff
      Marc | January 28, 2014

      Hello Marlejo,
      thanks for the comment.

      You can use this card in Morocco anywhere MasterCard is accepted, and it will convert the first available currency on your card into Moroccan dirhams.

      Cheers,
      Marc.

  54. Default Gravatar
    Carrie | January 25, 2014

    I am travelling to Canada on Feb 12th and was wondering if I have time to apply for a Commonwealth pre-paid travel card?

    • Staff
      Marc | January 28, 2014

      Hi Carrie,
      thanks for the question.

      If you buy your Travel Money Card though NetBank you’ll receive your card within five business days (longer if you live outside metro areas). Alternatively you can go into a branch and buy the card directly.

      I hope this helps,
      Marc.

  55. Default Gravatar
    sue | January 23, 2014

    can I use the card on my trip to china.I am not traveling until 2015 will I be able to keep toping up until then

    • Staff
      Marc | January 23, 2014

      Hi Sue,
      thanks for the question.

      This card can be used when in China. It allows you to load onto it Chinese Renminbi (CNY), and will allow you to spend without attracting foreign currency conversion fees. You will have to pay ATM withdrawal fees of 15CNY per withdrawal. You can continue to use your card until the expiry day.

      I hope this helps,
      Marc.

  56. Default Gravatar
    fran | January 16, 2014

    can I use this card in switzerland to get swiss franc (CHF) if the card is loaded with AUS$ or Euro

    • Staff
      Marc | January 16, 2014

      Hello fran,
      thanks for the question.

      You can do this, although bear in mind that the first available currency in your currency order will be used to convert the funds into CHF. Also, you’ll pay the exchange rate set by the Commonwealth Bank.

      Cheers,
      Marc.

  57. Default Gravatar
    dale | January 16, 2014

    Hi there, I am a british citizen currently living in England. I have an Australian commonwealth account with money. I want to use this money when I travel south america for 5 months. Do you recommend this card and would they be able to send it to me?

    • Staff
      Marc | January 16, 2014

      Hello Dale,
      thanks for the question.

      You can apply for this card through your Netbank account, although bear in mind that you might need to spend extra to have the card sent to England. Unfortunately I’m not able to recommend any one card in particular, although we have written a travel money guide for South America, which you may wish to read.

      I hope this helps,
      Marc.

  58. Default Gravatar
    Kath | January 14, 2014

    Travelling to Fiji in May. Wanting to know which is the best travel money card to take and how far in advance to travelling do I need to organise a card.
    Cheers.

    • Staff
      Marc | January 14, 2014

      Hi Kath,
      thanks for the question.

      We’ve written a page regarding spending in Fiji. Unfortunately there are no Australian travel money cards which support the Fijian dollar, meaning you could pay extra fees on any withdrawals and purchases you make. You may wish to consider a travel card with a lower transaction fee than the other cards in the market such as the Commonwealth Bank Travel Card, the Qantas Cash, The Velocity Global Wallet or the ANZ Travel Card. Alternatively, the Citibank Plus Transaction Account also has 0% foreign transaction fees or ATM withdrawal fees regardless of which currency is used.

      Some travel cards can be bought in a branch, meaning you get the card instantly. Other cards such as the Citibank Plus or other travel cards which have your name embossed on it may take between 1 – 2 weeks to receive.

      I hope this helps,
      Marc.

    • Default Gravatar
      Kath | January 14, 2014

      Thanks for the helpful advice.

  59. Default Gravatar
    nonnie | January 13, 2014

    how do I check my balance

    • Staff
      Shirley | January 13, 2014

      Hi Nonnie,

      Thanks for your comment.

      I’ve taken this from the CBA website – “You can easily manage your Travel Money Card, including balance enquiries, transaction history, change your PINs and more, by logging on to the Travel Money Online. To register for access to Travel Money Online, you’ll need your Travel Money Card, plus your 6-digit Registration Code that you chose when you purchased the card.”

      Cheers,
      Shirley

  60. Default Gravatar
    gill | January 13, 2014

    I’m in the US and an ATM has taken my card. How can I get it back?

    • Staff
      Marc | January 13, 2014

      Hello gill,
      thanks for the question.

      You may wish to try contacting the ATM provider. Many times they have a service number that you can call if you experience difficulties using their ATM. You may also wish to contact your bank to let them know of the situation and see what they might be able to do to help.

      I hope this helps,
      Marc.

  61. Default Gravatar
    Sisi | January 9, 2014

    Hi.
    I am now overseas in China. I don’t how to topup my travel money card? I tried to convert some Australia money into RMB from my mastercard onto the travel money card, but since I have changed my mobile SIM card, I can’t get the NetCode SMS from the Netbank online, call the customer service is also expensive for me. Is there any other easy way to do this?
    Thank you

    • Staff
      Marc | January 10, 2014

      Hello Sisi,
      thanks for the question.

      You can reload this card by calling the customer service centre, or reloading it via BPAY over the net or phone. I was in a similar situation with NetCode SMSs while overseas last year, so I had to call the CBA and had the choice of either changing the mobile number the SMS was sent to (to my international phone number) or temporarily disabling NetCode SMS. I ultimately had to temporarily disable NetCode SMS (my international mobile sim wasn’t receiving their messages). CBA has an email address you might be able to contact if making calls is a problem. You can find this in the ‘contact us’ section on their website.

      I hope this helps,
      Marc.

  62. Default Gravatar
    Simon | January 9, 2014

    I’m going to Central and South America which obviously has a lot of currencies which are not supported by the card.
    It says there is no conversion fee, does this just apply when converting already loaded currencies to another supported one?
    What kind of fee would I get hit with when withdrawing say chilean pesos from the USD on my card?

    • Staff
      Marc | January 10, 2014

      Hello Simon,
      thanks for the question.

      If you’re paying for a purchase in a currency not loaded onto the card you won’t pay a fee, but your money will be transferred over at the retail foreign exchange rate at the time of conversion. I’ve emailed you more information regarding this.

      I hope this helps,
      Marc.

  63. Default Gravatar
    Mary | January 9, 2014

    Why is there no bank that loads rupees?
    and which is the best card for india

    • Staff
      Shirley | January 9, 2014

      Hi Mary,

      Thanks for your comment.

      Since there aren’t any travel cards that allow you preload indian rupees, you may want to opt for a card that doesn’t charge currency conversion fees and international transaction fees. You can see our comparison of travel money options here.

      Cheers,
      Shirley

  64. Default Gravatar
    Traveler | January 3, 2014

    Take great care with the CBA travel money card. Think twice as this is not a customer friendly product.
    They have a classification called “pending” which unlike visa or mastercard or amex where a charge is a charge is a charge.

    In our case, the hotel made a mistake but did not process the amount – so they haven’t received the money. but CBA hold this as Pending until the supplier tells them by fax to a particular number to reverse it.

    In the meantime you don’t have access to this money and neither does the hotel.

    CBA has created a process that makes this card difficult to use. and they expect you to resolve it while you are away without access to wifi nor a phone.

  65. Default Gravatar
    margaret | January 3, 2014

    can i pay my hotels in europe and great britain with this card

    • Staff
      Marc | January 6, 2014

      Hello Margaret,
      thanks for the question.

      This card can be used to pay for hotel accommodation in Europe and Great Britain. Take care as with some countries in Europe which don’t use the Euro, using this card may come with foreign transaction fees.

      Cheers,
      Marc.

  66. Default Gravatar
    Dayna | December 27, 2013

    How can I retrieve my 6 digit pin when overseas without calling? Its too difficult and cost too much to call. I want to look at my available funs.

    • Staff
      Marc | January 3, 2014

      Hello Dayna,
      thanks for the question.

      You may be able to get a new PIN through Netbank. Log onto Netbank, select the ‘More’ tab, and then select ‘Manage my accounts’. Within this you should be able to set a new PIN.

      If this fails you may need to call the CBA.

      Cheers,
      Marc.

  67. Default Gravatar
    Ian | December 25, 2013

    Hi, I am currently overseas in the UK and would like to get a Commonwealth Bank Travel Card – are you able to send one to me here?

    • Staff
      Marc | January 6, 2014

      Hello Ian,
      thanks for the question.

      You can apply for this card and have it sent to the UK, although this will come with extra postage costs. You may wish to speak to the Commonwealth Bank directly.

      Cheers,
      Marc.

    • Staff
      Shirley | January 6, 2014

      Hi Ian,

      Thanks for your comment.

      According to the terms and conditions, you can purchase a card at any CBA branch in Australia, via Netbank (if you are registered) and any other distribution channel as authorised by CBA.

      In your case, it might be best to contact CommBank directly to enquire if they can authorise a Travel Card to be sent to you in the UK.

      Cheers,
      Shirley

  68. Default Gravatar
    Brianne | December 20, 2013

    Hi there,

    I’m trying to work out how to move money on my travel money card from Japanese Yen to USD online. Can you please help?

    • Staff
      Shirley | December 20, 2013

      Hi Brianne,

      Thanks for your comment.

      You can transfer funds loaded on your card from one currency to another by logging on to ‘Travel Money Online’ – if you have difficulty navigating the site you can also call the Travel Money Customer Service Centre for assistance.

      Hope this helps,
      Shirley

  69. Default Gravatar
    Racha | December 19, 2013

    How do i transfer money from my netbank account to my travel money card?

    • Staff
      Shirley | December 19, 2013

      Hi Racha,

      Thanks for your comment.

      I’ve taken this from the CBA website – “You can reload your card at any Commonwealth Bank branch or by calling the Travel Money Card Customer Service Centre and transferring funds from an eligible Commonwealth Bank account. You can also reload via BPAY® wherever you are, using internet or telephone banking. Simply use BPAY biller code 113167 and the 16 digit number on the front of your Travel Money Card as the customer reference number. Funds reloaded via BPAY may take two to three business days to appear on your card.”

      Cheers,
      Shirley

  70. Default Gravatar
    lynn | December 16, 2013

    CAn I organise a travel card at the branch as i wait?

    • Staff
      Shirley | December 16, 2013

      Hi Lynn,

      Thanks for your comment.

      Yes, you can apply for a CBA travel card in branch.

      Hope this helps,
      Shirley

  71. Default Gravatar
    julie | December 15, 2013

    I am in macau and have a travel card and have 300 aus dollars and i cannot get that out at any atm can you please tell me how to do this.

    • Staff
      Shirley | December 16, 2013

      Hi Julie,

      Thanks for your comment.

      Please contact CBA immediately on their ‘Lost or Stolen Cards’ international phone number. They should be able to sort this out for you.

      Cheers,
      Shirley

  72. Default Gravatar
    Mike | December 11, 2013

    Does the Commonwealth Bank Travel Money Card have a “Monthly Inactive Fee” payable?

    • Staff
      Shirley | December 11, 2013

      Hi Mike,

      Thanks for your comment.

      There’s no monthly inactive fee for the CBA travel card, but it does have an expiry date. You can request for the funds in the card to be transferred to a nominated account before you close the card or before it expires.

      Hope this helps,
      Shirley

  73. Default Gravatar
    Ian | December 8, 2013

    I understand that there is no foreign currency conversion fee attached to the card when moving through the default currencies. However I am travelling to China whose currency is not available. If I load my travel card with US dollars is there a fee in converting Australian dollars to US dollars and is there a foreign currency conversion fee in withdrawing Chinese yuan from an ATM in China?

    • Staff
      Marc | December 9, 2013

      Hello Ian,
      thanks for the question.

      The Commonwealth Bank Travel Card allows you to loan Chinese Renminbi onto it. To withdraw funds in CNY you’ll pay a fee of 15CNY per withdrawal. There is no fee for converting AUD into US dollars as this currency is also supported on this card.

      I hope this helps,
      Marc.

  74. Default Gravatar
    deb | December 7, 2013

    can i use this card to send money to my family in england(from australia)
    is it a good option or is there a better one.

    • Staff
      Shirley | December 9, 2013

      Hi Deb,

      Thanks for your comment.

      You generally cannot use travel money cards to transfer money overseas, unless you’re physically there in the country and you wish to withdraw money from your travel card and then physically give it to the recipient. A common way people send money overseas is using an international money transfer service.

      Please let is know if you have anymore questions :)

      Cheers,
      Shirley

  75. Default Gravatar
    donna | November 4, 2013

    if i use efpos in ireland and draw funds what fees go on that efpos transaction

    • Staff
      Shirley | November 4, 2013

      Hi Donna,

      Thanks for your comment.

      Unfortunately, the CBA travel card cannot be used for over-the-counter cash withdrawals, but there will be no fees for the purchase.

      Hope this helps,
      Shirley

  76. Default Gravatar
    Samir | November 1, 2013

    hi, my name is samir, my question is i have been in colombia for a few months, i wanna charge or put some money from my commonwealth card to my travel money card, but i dont know to do that online. is it any possible to recharge it

    • Staff
      Marc | November 1, 2013

      Hello Samir,
      thanks for the question.

      You can recharge your card either by calling the Travel Money Card Customer Service Cetnre, via BPAY or using internet banking. I’ve sent you more information regarding this.

      Cheers,
      Marc.

  77. Default Gravatar
    Carol | October 30, 2013

    Is there a minimum age limit to getting a CBA travel card? My youngest child is 13 and would like to take some of her savings with us. If we’re talking about the equivalent of AUD500 each child, is it worth getting a card for each of them? Two of them would be getting GBP and Euro with the eldest one also needing USD & CAD so he may get more than AUD500. Thanks.

    • Staff
      Marc | October 31, 2013

      Hello Fay,
      thanks for the question.

      There’s no age restrictions for this card. Whether or not the card is worth getting for each child is up to you and how your children will use the cards. Having a card for each child has distinct advantages, such as being able to clearly see how much each has spent, but will also have disadvantages, such as having to pay the $15 card issue fee for each.

      I hope this helps,
      Marc.

    • Default Gravatar
      louisa | December 8, 2013

      In response to Marc’s answer, the CBA card’s issue fee ($15) does not apply for full time primary, secondary or tertiary students if the card is purchased at a CBA branch, according to the fees and charges schedule in the PDS. But Carol has probably got all that sorted by now.

  78. Default Gravatar
    tom | October 11, 2013

    hypothetical – if the quoted USD/AUD rate today is 94c & I load up my travel card with USD, what conversion rate would apply to this transaction – approximate only will suffice. Thank you.

    • Staff
      Shirley | October 14, 2013

      Hi Tom,

      Thanks for your comment.

      Please direct this question to CBA because the amount will be converted at a rate that is determined by them and is based on retail foreign exchange rates at the time.

      Hope this helps,
      Shirley

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