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Commonwealth Bank Travel Money Card Review

Rates and Fees verified correct on July 31st, 2015

Why pay more than you need to when you're travelling? Let Commbank support your overseas spending

Designed for convenience, Commonwealth Bank’s Travel Money Card allows you to load up to thirteen currencies onto the card at one time. You won't pay any fees to load currencies onto your card for the first time, or for any subsequent reloads. Unlike other travel money cards, you also won't be charged a currency conversion fee for transactions in a currency that you don't have loaded onto your card. Enjoy the convenience of spending without worrying about excessive fees. Is the Commbank Travel Money Card right for you? Learn more about it on the page below.

What currencies can I load onto this card?

Australian Dollars (AUD) United States Dollars (USD) British Pounds (GBP) Euros (EUR) Chinese Renminbi (CNY)
Japanese Yen (JPY) Singapore Dollars (SGD) Hong Kong Dollars (HKD) Thai Baht (THB)
Emirati Dirham (AED) New Zealand Dollars (NZD) Vietnamese Dong (VND) Canadian Dollars (CAD)
AUD3.50 USD2.50 GBP2.00 EUR2.20 CAD3.00 SGD3.50 THB80.00
VND50000 CNY15.00 AED10.00  NZD3.50  JPY220  HKD17
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The features of the Commonwealth Bank Travel Money Card

Pros and cons

  • Minimal fees. You won't be charged cross currency conversion fees if you spend in a currency not loaded on your card — this is one of the few cards on the market not to charged this fee. You also won't be charged to load money onto your card, move money between currencies or transfer your leftover funds to a transaction account at the end of your holiday.
  • Easy to manage. You can keep track of your travel money through Commbank's online banking system, Netbank. You can also receive SMS alerts to be notified when you have a low balance, or just to get regular check-ups for your account.
  • Secure. You have a primary card and a backup card to use in case anything happens while you're travelling. If you do lose your card or if it's stolen, you have the option of arranging a free emergency cash advance.
  • No app. There's no mobile app for your travel money card to manage your transactions. This can be limiting while you're travelling.
  • Reloading money. If you're not a Commbank customer, the only option for reloading is through BPAY or at a Commonwealth Bank branch. Using BPAY means your funds will take two to three days to appear in your account — this may not be ideal while you're travelling.

How convenient is my card?

You can manage your card online, from anywhere in the world, by registering your Travel Card for Netbank. You can also register for SMS alerts to help you better manage your card — receive notifications for when your balance is low, when your account has been topped up, or just receive regular notifications for your account.

The flexibility of your Commbank Travel Money Card

  • If you don't load all the currency you need before you leave for your trip, you won't be charged additional fees. This means no currency conversion fees if you complete a transaction in a currency not loaded or supported on your card, and no reload fees for subsequent reloads.
  • Didn't load enough of a particular currency on your card? Don't worry, you can move money between currencies on your card as much as you like without having to pay fees.
  • If you find you have money leftover on your card at the end of your trip, you can request your funds be moved to a Commonwealth Bank transaction account for no additional cost. If you don't have a Commbank account, you can withdraw your funds for the applicable ATM fee. You can close your card at any Commbank branch for no fee.
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How to get a card

Ordering a card

You can order a card conveniently online — just keep in mind a fee of applies. This fee does not apply to full-time primary, secondary or tertiary students, or if you apply for a card in a Commonwealth Bank branch.

  • Commonwealth Bank customers. If you are registered for Netbank, you can log on to your account and complete a Travel Money Card purchase form. Submit the form and your card will be delivered within five business days. Your transaction account will need to have at least AUD$215 of funds available.
  • Non-Commonwealth Bank customers. If you don't belong to Commbank, you'll need to apply for a card in-branch. Just provide basic documentation and be prepared to load a minimum of AUD$200 onto your card.

Initial loading

The first time you load money onto your card you'll need to load a minimum of AUD$200. You can load the equivalent of this amount in the currency of your choosing. Depending on how you get your card, the initial load may be through transferring funds from your Commbank account, via BPAY, or if you visit a branch you can use cash, a funds transfer from a Commbank account or a credit card cash advance.

Limits

You can load between $1 and 100,000 onto the card and you can have a maximum balance of $100,000 at any one time. There are no daily limits on the number of ATM transactions you can make but you can only withdraw up to $2,500 from an ATM in a 24-hour period. It’s a similar situation with EFTPOS transactions. There are no daily limits on the number of transactions you can make; however, the value of EFTPOS / POS transactions is capped at $7,500 per day.

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Frequently asked questions

How can I manage my Travel Money Card while I'm overseas?

You can manage your card through Netbank — Commbank's Internet banking portal — and also through SMS alerts and phone banking.

What happens if I lose my card?

These cards come with a backup in the case the first card is lost or stolen. If you lose your primary card, contact CBA on (61+) 1300 660 700 (open 24 hours a day 7 days a week) and they will block the lost or stolen card and activate the backup card, you can continue to use the backup card as normal.

If both cards are lost or stolen, you can arrange for replacement cards to be sent out to you. There is a fee of $15 when you request that replacement cards be issued. This is debited from the funds in your account. Provided that you have not changed the default currency order, the currency which is highest in the currency order will be debited when you order a replacement card. You can also access tan emergency cash advance for no extra fee.

How do I redeem remaining funds on my travel money card when I return home?

If you have funds remaining on your card when you return home, you have a couple of options for getting the money off your card.

You can withdraw the funds from a Commonwealth Bank ATM in Australia for no charge or you can use the card to make over the counter purchases. If you don’t have money in your Australian currency wallet, a currency conversion fee of 2% will apply.

You can also transfer funds back to Australian dollars by calling the CBA customer service centre on (+61) 1300 660 700 or by visiting the CBA travel money online portal. You can also close your card redeem the funds on the card by dropping into a CBA branch.

What can I do if my Commonwealth Bank Travel Money Card is not working at the ATM?

If your travel money card is not working at the ATM, double check the following things:

The ATM accepts MasterCard cards.
You have the correct PIN and you’re not using the 6-digit registration code - if you enter an incorrect PIN three times in a row, your card will be locked.
That you have activated the card.
You’re not trying to withdraw more than your available balance, or that you haven’t exceeded your transaction limits for the day.

What happens when my card expires?

Each card has an expiry date. If you have $100 or more on the card, you will be notified by the bank that your travel money card is about to expire one month before the expire date. If you do not redeem the funds prior to the card’s expiry, any funds left on the card will be lost.

 

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226 Responses to Commonwealth Bank Travel Money Card Review

  1. Default Gravatar
    Ashley | July 9, 2015

    Hello I will be traveling to Turkey next week, I’m putting AU dollars on my travel money card will the au money convert to Turkish lira?
    What will I be charged at a ATM for withdrawing money?

    • Staff
      Sally | July 10, 2015

      Hi Ashley,

      Thanks for your question.

      Although Turkish Lira is not a supported currency on the Commbank Travel Money card, your AUD will convert to Lira when making a purchase or withdrawal in Turkey. The rate applicable to the conversion is the retail foreign exchange rate at the time of conversion.

      If you’re withdrawing funds in an unsupported currency, you will incur the ATM withdrawal fee applicable to the currency you have loaded onto the card. So in your case, it will be the AUD ATM withdrawal fee of $3.50 per withdrawal plus the exchange rate that is in place on the day.

      I hope this has answered your question.

      Thanks,

      Sally

  2. Default Gravatar
    Michael | July 8, 2015

    Hi , have been a loyal cwb customer for 25 yrs and multiple accounts with you, please waive the $15 fee for the travel card, please.

    • Staff
      Sally | July 9, 2015

      Hi Michael,

      Thank you for your comment.

      Just to confirm though, you have come through to finder.com.au, not Commonwealth Bank.

      I would suggest you get in contact with them directly should have any queries regarding the travel money card fee.

      Thanks,

      Sally

  3. Default Gravatar
    Linda | July 7, 2015

    Hi,

    I’m not sure what option to press when I am using a travel card to withdraw cash at an ATM

    Do I press “credit Card”or “savings” or something else?

    Thanks

    • Staff
      Sally | July 7, 2015

      Hi Linda,

      Thanks for your question.

      You will need to select ‘credit’ and enter your PIN when making transactions at an EFTPOS terminal and withdrawing funds from an ATM.

      I hope this has helped.

      Thanks,

      Sally

  4. Default Gravatar
    Javi | June 29, 2015

    Hi,

    I am Travelling to Chile in a couple of months, for three weeks. I already have a Commonwealth Bank Travel card which I could use, but I am not sure how convenient it is as the card can’t be loaded in Chilean pesos. Could you tell me what the conversion fee would be? and if it would be better to use something like the 28 deegrees Master Card? Thank you.

    • Staff
      Sally | June 30, 2015

      Hi Javi,

      Thanks for your question.

      As a financial comparison service, we can’t recommend one specific product to our users.

      As mentioned on our CommBank Travel Money Card review page, cardholders won’t be charged a currency conversion fee when completing a purchase in a currency not loaded or supported by the card.

      The 28 Degrees MasterCard also doesn’t charge a foreign currency conversion fee.

      You may want to consider some of the other features of the card to decide which is more suitable for you.

      I hope this has helped.

      Thanks,

      Sally

  5. Default Gravatar
    Peter | June 15, 2015

    I am traveling to Switzerland and cannot load swiss francs onto my travel card. If I have another currency eg euros on my card can I go to an ATM and withdraw swiss francs and not pay a conversion fee ?

    • Staff
      Sally | June 16, 2015

      Hi Peter,

      Thanks for your question.

      As the Commonwealth Bank Travel Money card doesn’t charge currency conversion fees on unsupported currencies, you can spend in Swiss Francs on your without incurring a fee.

      As stated on the CommBank website, any ATM withdrawal or balance enquiry fee will come from the currency for which you are using your card. If this currency is not loaded on your card, the fee will be taken from the first (or sole) currency loaded on your card.

      Therefore, if you try to withdraw Swiss Francs with only Euro loaded onto your card, the fee will be charged in Euros. Please keep in mind that additional fees may be charged by other parties or providers when withdrawing from an ATM.

      I hope this has helped answer your question.

      Thanks,

      Sally

  6. Default Gravatar
    BJ | June 10, 2015

    Can I use the Commonwealth Travel Card as a credit card to check in and check out of hotels, car hire, etc. in Thailand. I do not use credit cards.

    • Staff
      Sally | June 11, 2015

      Hi BJ,

      Thanks for your question.

      Unlike a credit card, the Commonwealth Bank Travel Money card is a prepaid card and therefore you can only access up to the amount loaded on your card, rather than a credit limit.

      Although you can use your travel card for payments at hotels or for car hire, it is not always recommended. If you use your travel card for a security deposit at a hotel, for example, it may be some time (sometimes up to weeks) until the funds are returned to your account. Therefore, if you’re travelling on a budget, this could put you out of pocket for a few weeks.

      However, as long as the hotel or merchant accepts MasterCard, you should technically be able to use the card.

      I hope this has helped answer your question.

      Thanks,

      Sally

  7. Default Gravatar
    Meg | June 8, 2015

    Can I put GBP cash onto my travel while in the UK? If so where can I do this?

    • Staff
      Sally | June 9, 2015

      Hi Meg,

      Thank you for your question.

      The Commonwealth Bank Travel Money Card supports up to 13 currencies, including GBP.

      To load GBP onto your card, you will first need to load the required AUD onto your Travel Money Card. You can do this online through NetBank, by BPAY, in person at any CommBank branch or over the phone. You can then nominate which currency you’d like to transfer your funds to and the amount you wish to transfer. Depending on which method you use, the time it will take to appear on your card will vary.

      I hope this has answered your question.

      Thanks,

      Sally

  8. Default Gravatar
    Meg | June 8, 2015

    Can I put GBP cash onto my travel card at a bank in the UK?
    I need to use a credit card to pay for hire car but I want to use cash that my mother has given me.
    We tried transferring money from one CBA ac in Melbourne to my CBA ac so that I could transfer it to the travel card but the netcode was sent to the Aust mobile number and we have a UK Vodafone card in the mobile so by the time we had changed the cards back and realised no coverage we couldn’t get the netcode, can a netcode be sent to gmail perhaps?

    • Staff
      Sally | June 9, 2015

      Hi Meg,

      Thanks for your question.

      Just to confirm, you have come through to finder.com.au, not Commonwealth Bank.

      No, you can only load funds onto your card in person at a CommBank branch. You can also load funds onto your Travel Money Card online through NetBank or BPAY or over the phone.

      Unfortunately the purchase and reloads of the Commonwealth Bank Travel Money Card require to be loaded and reloaded in Australian Dollars only. Therefore, although you can convert AUD into GBP on the card, you cannot directly deposit GBP into your account.

      In regards to your net code, you may wish to contact Commonwealth Bank directly to either retrieve the original code or see if they can send it to another phone number or your gmail account.

      I hope this has answered your question.

      Thanks,

      Sally

  9. Default Gravatar
    Greg | June 3, 2015

    Are there any supermarkets in the USA where if I use my Commonwealth Bank Travel Money Card to withdraw money as part of purchasing goods, that won’t charge a withdrawal fee?

    • Staff
      Sally | June 4, 2015

      Hi Greg,

      Thank you for your question.

      The Commonwealth Bank Travel Money Card charges a fee of USD2.50 per withdrawal in US Dollars. Unfortunately, the Product Disclosure Statement does not mention any exclusions on withdrawal fees as a part of purchasing goods.

      I hope this has answered your question.

      Thanks,

      Sally

  10. Default Gravatar
    j0seph | June 1, 2015

    I recently deposited 4000 into my prepaid account. I have just arrived in Malta and tried to take out 800 euros but the ATM machine gave me a note saying the card had expired on the 10/14. I wasn’t notified hence I am in deep trouble without any funds. The cards numbers are X and Y. Could you please send me the cards to this address Z?

    Cheers

    • Staff
      Jonathan | June 2, 2015

      Hi Joseph, thanks for your inquiry!

      Please note that finder.com.au is a comparison service and is not directly affiliated to the Commonwealth Bank. I have sent the contact details for Commonwealth Bank Travel Money to your email address.

      Cheers,

      Jonathan

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